David Kamien, CEO, and co-founder of Mind Alliance discusses how when COVID-19 began shutting down the economy, law firms opened up a firehose of thought leadership for their clients. While the clients’ inboxes were overflowing with information, and firms were establishing COVID-19 resource pages, the ability for the client to easily search and filter that information was very limited. David thinks that firms are honestly trying to help their clients through the distribution of relevant information, but the way the information is distributed, accessed and indexed is creating barriers for the client that needs to be corrected. The information has to be more consumable by the client and that means organizing it, placing metadata into the information, and giving the user better filtering ability. There needs to be a shared situation awareness between law firms and clients, and not just during a crisis.
Remember, we may all be In Seclusion, but we’re in this together.https://anchor.fm/inseclusion/message
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