Jason Barnwell, Assistant General Counsel of Modern Legal at Microsoft, does not like it when his outside legal counsel comes to him with traditional offerings during a crisis. If there is ever a time to package legal services in a way that helps in-house attorneys manage their limited resources, that time is now. Don't ask the client to define what services you can provide them, come to the client with the knowledge you've learned from all your other clients' needs, and provide insights, and options on how to address current and potential issues. Bring options to the client. The options do not have to be perfect, or unassailable. But they start that conversation to find what the client needs, and how the firms can be creative in helping with that need.
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