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Impact Makers

100 EpisodesProduced by Jennifer McClureWebsite

The Impact Makers Podcast with Jennifer McClure is a weekly podcast for people who are interested in making a positive difference in the world not only through their work, but also through how they choose to live their lives.


061: Leading With Empathy: Why It’s Important and How to Do More of It with Marcy Klipfel

If you’re susceptible to the great resignation, which a lot of companies are, unlocking empathy in your own organization is the key. And if you haven't done it yet, then you’re missing out. Empathy is the difference-maker when it comes to employees and it’s a currency you can spend freely in a time where a lot of organizations are struggling. 

Since my goal is to equip and encourage you to be the most impactful leader that you can be, I thought it would be helpful to bring on an expert in the topic of empathy and leadership to share more with us today. 

Marcy Klipfel is the Chief Engagement Officer at Businessolver. For the last seven years, Businessolver has released the State of The Workplace Empathy Report that examines the behaviors and benefits that make workplaces empathetic. As an experienced HR leader Marcy oversees all aspects of HR, driving a high-performance culture at Businessolver. 

In this episode, we discuss what empathy actually means, why some leaders struggle with empathy, and what they can do to strengthen their empathy muscle. We'll also chat about the 2022 State of the Workplace Empathy Report, and why empathy ratings in the workplace are at an all-time low. We also discuss some practical steps organizational leaders can take to help develop a culture that includes empathy as well and more empathetic leaders in their workplaces going forward.

Show Highlights:

  • What is empathy?
  • Why some leaders still struggle with empathy
  • Can empathy be learned?
  • Concrete ways to get better at empathy
  • The diversity & inclusion pledge
  • Practical ways you can make an impact as a leader

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Supporting Resources:


State of The Workplace Empathy Report 

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Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at Let them know I sent you.

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