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Hospitality Mavericks Podcast Show

243 EpisodesProduced by Michael TingsagerWebsite

We wanted to show there was another way to build and lead businesses.So Hospitality Mavericks was born.We wanted to gather together the world’s Mavericks who do things differently from the norm. They are leaders from all walks of life who have shown and proven that there is a better way forward with… read more

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#195 Gavin Rothwell, Founder of Food Future Insights, on Creating Better Food Experiences

January 26th, 2023

51:57

Gavin Rothwell is a food retail analyst who specialises in the food-to-go market. He supports businesses in creating better food experiences and has a passion for traveling the world to see the different food and retail …

#194 Jeremy Gall, Founder and CEO at Breezeway, Delivering More Human Experiences

January 19th, 2023

47:11

Breezeway is a leading property operations and services platform for short-term rentals. The CEO and Founder, Jeremy Gall, shares his entrepreneurial journey and how it led him to launching Breezeway. It’s an …

#193 Ally Gordon, Coach and Mentor, on Setting the Right Goals

January 12th, 2023

56:49

Ally Gordon has over twenty years of experience helping business leaders, professionals and individuals realise their potential. Through his past experience as a Senior Manager and Director in a number of high profile …

#192 Dr Vikki Barnes, Founder of Positive Wellbeing, on Happiness as a Measure for Society

January 5th, 2023

48:10

Through consultation, programmes and speaking engagements, Dr Vikki Barnes supports organisations across industries in making the most of people and …

#191 John Mason, Founder of Sideways, on Continuous and Spontaneous Learning

December 29th, 2022

40:53

Today’s guest, John Mason, has a deep purpose of trying to make learning better and easier for everyone. He is the founder of Sideways, a hospitality learning and knowledge-sharing platform that helps teams to get …

#190 Paul McCarthy, CEO and Founder of Snapfix, on Getting Operations Done Faster and Better

December 22nd, 2022

44:41

Paul McCarthy is the CEO and Founder of Snapfix, which is the simplest Facilities and Maintenance Platform in the world. Paul’s background is in …

#189 Mathieu Gorge, CEO and founder of VigiTrust, on Cybersecurity and How to Not Get Hacked

December 15th, 2022

55:28

There are only two kinds of companies: the one that has been hacked… and the one that hasn’t yet. To find out how to keep your hospitality business secure, tune in to this episode as we are joined by Mathieu Gorge, CEO …

#188 Myles Downey, Performance Coaching and Leadership Expert, on Self-Trust

December 8th, 2022

56:26

Myles Downey is an authority on Performance Coaching and Leadership. He was the founder of The School of Coaching, for many years, a much-respected …

#187 Simon Elliott, Founder of Profit Hound, on Food Profitability and Consistency

December 1st, 2022

51:14

Profit Hound was founded by Simon Elliott in 2020 to help food businesses become more profitable. From being the only boy in Home Economics at 13, to …

#186 Bryan Adams, CEO and Founder of Ph.Creative, on Telling Your Employer Branding Story

November 24th, 2022

1:02:28

Whether you are a global organization or a small independent, we all need an Employer Brand that reflects the business authentically. Bryan Adams is the CEO and founder of Ph.Creative, a global employer branding agency, …

#185 Bart-Jan Leyts, Founder and CEO of Loreca, on Boosting Hotel Revenue with an Algorithm

November 17th, 2022

37:42

Loreca is a startup that helps hotels rank higher on travel search engines using an algorithm that today’s guest, Bart-Jan Leyts, had designed – and boosting the revenue of a hotel or Bed and Breakfast by approximately …

#184 Michael Radley, Co-Founder of Nibble, on Influencer Marketing Built For Hospitality

November 10th, 2022

50:35

You don’t need Kim Kardashian or Joe Wicks to promote your business – but micro-level independent influencers who resonate with your audience. Nibble was launched in 2021 to make influencer marketing simple and quick …

#183 Annica Wainwright, Co-Founder of 2Forks, on Boosting Your Business Through Storytelling

November 3rd, 2022

47:20

Today I am joined by a fellow Scandinavian, Annica Wainwright, to talk about her business 2Forks, and how she has been able to elevate her business and brand through copywriting. 2Forks offers copywriting, content …

#182 Bo Burlingham, Author of ‘Small Giants’, on Building a Business That Lasts Forever – PART TWO

October 27th, 2022

44:56

Join the second part of my conversation with Bo Burlingham – the author of notable books such as ‘Small Giants’ and ‘The Great Game of Business’. Currently a contributor to Forbes, Bo previously worked at Inc. magazine …

#181 Bo Burlingham, Author of Small Giants – PART ONE

October 20th, 2022

50:25

Bo Burlingham’s work has had a huge impact on my work at Hospitality Mavericks. He is the author of notable books such as ‘Small Giants’ and ‘The Great Game of Business’. Currently a contributor to Forbes, Bo previously …

#180 The Six Tenets of Agile Hospitality

October 13th, 2022

47:47

This week's episode takes a different turn – the spotlight is on myself with my amazing co-author Nicole Antonio Gadsdon from BananaPepper HR, hosted …

#179 Pix Ashworth, Founder at land&water, on Building a Sustainable Team

October 6th, 2022

50:04

Pix Ashworth is the founder of sustainable bath and body brand land&water, and the Director of Watergate Bay Hotel in Cornwall. They’re in the process of obtaining their B Corp accreditation, so I had to have Pix on …

#178 Thiago Luz Togni, General Manager at Temper, on Solving The Staffing Crisis

September 29th, 2022

32:35

Thiago Luz Togni is rallying a movement trying to get the government to consider 2-year visas for EU citizens in the UK’s hospitality sector. I’m delighted to have him on the show to find out how he is campaigning for …

#177 Kirk Pederson, President at Sightline Hospitality, on Enabling Decision-Makers and Idea Creators

September 22nd, 2022

58:33

Respect, collaboration and listening are some of the key attributes of the culture at Sightline Hospitality. It’s a third-party management company …

#176 Spencer Hyman, Founder of Cocoa Runners, on What Craft Chocolate Can Teach Us

September 15th, 2022

1:01:45

Cocoa Runners are the home of the world's finest craft chocolate, working with over 100 makers from all over the world, providing 750 bars through a …

#175 Nisha Katona, Founder and CEO at Mowgli, on Big Plans for Small Businesses

September 8th, 2022

55:12

It was a true joy to have Mowgli Street Food founder Nisha Katona back on Hospitality Mavericks. Her restaurant is all about how Indians eat at home and on their streets, and it is one of the Top 100 companies to work …

Hospitality and The Infinite Game #010: Culture

September 6th, 2022

49:31

There is no doubt that ‘Culture’ is a hot topic in business. But what even is it? How do you change a culture? How long does it take to change? In …

#174 Dave Oakley, CEO at Lead Different, on the Clue to Great Talent

September 1st, 2022

1:01:47

Earlier this year, I had a fascinating conversation with the CEO at Lead Different, Dave Oakley, about ‘Good To Great’ by Jim Collins. In this …

#173 Flynn Byrne and Grant Dexter, Escapism Bar Group, on Keeping Staff Engaged: From Frontline to Management

August 25th, 2022

52:59

I had the great pleasure to be joined by two great guests from Escapism Bar Group – Head of Learning and Development, Flynn Byrne, and Managing Director, Grant Dexter. It was fascinating to learn from the nightlife …

#172 Giles Fuchs, Founder and CEO at Burgh Island Hotel, on Net Zero Hospitality

August 18th, 2022

44:50

Today’s guest has gone through an incredible entrepreneurial journey, which includes having bought a hotel on an island, and how he is trying to find a way to ensure we change the world positively through business. …

#171 Sophia Ahamed, Principle at Monograph & Co, on Your Storytelling Touch Points

August 11th, 2022

52:25

How do you have a story and a brand that talks to people's hearts? Find out how from Sophia Ahamed, the Principal at Monograph&Co – a Design Agency based in Vancouver, Canada. They produce compelling brand …

#170 Rachael Nemeth, CEO and Co-Founder at Opus, on Frontline Staff Micro Training

August 4th, 2022

52:19

I’m super excited to have Rachael Nemeth, CEO and Co-founder of Opus, on today’s episode. Opus is a training platform designed for businesses with a deskless workforce that helps more than 300 businesses boost their …

#169 Shawn Askinosie, Founder and CEO of Askinosie Chocolate, on What’s Enough

July 28th, 2022

1:09:04

Shawn Askinosie left a successful career as a criminal defense lawyer to start a bean-to-bar chocolate business – Askinosie Chocolate. It is a small …

#168 Edward Francis, Co-Founder at Thumbprint Apparel, on Education and ​​Sustainable Fashion

July 21st, 2022

59:13

Today we are joined by the co-founder of a mission-driven fashion brand Thumbprint, as well as Strategy and Brand Consultant for a number of great …

#167 Dan Simons, Co-Owner and CEO of Farmers Restaurant Group, on Slowing Down To Go Deeper

July 14th, 2022

1:02:11

Today’s guest, Dan Simons, co-created and co-owns Farmers Restaurant Group, which includes seven restaurants in DC, Maryland, Virginia, and Pennsylvania, including Founding Farmers, Farmers Fishers Bakers, Farmers & …

#166 Dan Nash, Founder of SixEight, on Becoming a Cult Brand

July 7th, 2022

54:12

Want to build a brand that people rave about? Dan Nash is the founder of SixEight, an agency that helps food brands turn their customers into a cult …

#165 Anthony “Tas” Tasgal, Author and Speaker, on Telling Stories Your Way

June 30th, 2022

49:27

Many companies are communicating 30 - 40 years out of date. But by bringing more emotion and humanness to your language, your company’s values and …

#164 Tommy Yionoulis, Founder of OpsAnalitica, on Checklists, Operations Management and Mistakes

June 23rd, 2022

1:01:52

As you know, I’m a big fan of checklists, so it was great having a like-minded guest on today’s show – Tommy Yionoulis – to explore all things …

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing

June 16th, 2022

1:13:04

Joining me on the show for the second time is Ari Weinzweig, the co-founder of Zingerman's Community of Businesses.

You have probably heard me reference Zingerman’s on the show about how they are true trailblazers when …

#162 Peter Georgiou, Founder at Supper, on a Different Approach to Delivery

June 9th, 2022

44:02

Peter Georgiou is the Founder and CEO of Supper, a platform which delivers exceptional food in London, from quality casual to Michelin starred, straight to your home or office by their custom-built fleet. They are now …

#161 Mats Lederhausen, Founder and CEO at Be-Cause, on Impactful Capitalism

June 2nd, 2022

58:58

With over 30 years of innovating and leading, Mats Lederhausen has a strong belief and commitment to a more long term and more impactful capitalism. …

#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good

May 26th, 2022

57:08

Paul Hargreaves is the CEO at Cotswold Fayre and Flourish, and author of two inspirational books – ‘Forces for Good’ and ‘The Fourth Bottom Line’. As …

#159 Matt Rolfe, Leadership Coach, on Leadership Development and Grounding Questions

May 19th, 2022

54:57

What does winning look like for you this year? Today’s guest, Matt Rolfe, invites you to reflect on how you can work on yourself before you work on …

Hospitality and The Infinite Game #009: Net Positive

May 17th, 2022

40:38

Creating a green and equal world needs to be a mission for all companies, not a side project. But it’s a courageous mission that can feel overwhelming, so there is a great book that can give you that much-needed …

#158 James Geier, Founder and President at 555, on Entrepreneurial Hospitality

May 12th, 2022

1:07:07

Our guest today shares how hospitality is at the foundation of many great businesses. James Geier is the Founder and President of 555 International, an interior design and specialty manufacturing firm. With over 40 …

#157 Thom Elliot, Co-Founder of Pizza Pilgrims, on Business Momentum

May 5th, 2022

1:09:38

I’m super excited to speak with Thom Elliot co-founder of Pizza Pilgrims, who makes authentic Neapolitan pizzas in Central London and beyond. Pizza …

#156 Roland Horne, Founder and CEO at WatchHouse, on the Introspective Leader

April 28th, 2022

50:44

Roland Horne’s approach to the pursuit of mastery is fascinating. He entered hospitality because he was a disgruntled customer. Fast forward to …

#155 Mark Cribb, Director of Urban Guild, on Being Better Not Bigger

April 21st, 2022

1:09:04

Mark Cribb is the host of Humans of Hospitality podcast and Director of Urban Guild – a local, independent hospitality company based in his hometown Bournemouth, UK.

From his travels on the road, it’s been his mission …

#154 David Dressler, Founder of Quiet Advisory, on Creating a Soulful Workplace

April 14th, 2022

1:06:16

What makes a place ‘special’ to work at? I’m excited to share with you a conversation I had with an expert in this field. David Dressler is a leadership coach, strategic advisor to purpose-driven entrepreneurs, author …

#153 Mel Miller, Director of Marketing & Business Development at Pathfinder Hospitality, on Empowering Creativity

April 7th, 2022

1:01:35

How can you involve your people in building a better culture?

Find out from Mel Miller, Director of Marketing & Business Development at …

#152 Jordan Ekers, Co-founder and COO of Nudge, on the Frontline Staff and Employee Experience

March 31st, 2022

54:44

Today’s guest is obsessed with solving business problems and helping organizational leaders rethink the connection between employee and customer …

#151 Will Beckett, CEO of Hawksmoor, on Teaching Skills, Not Techniques

March 24th, 2022

1:01:00

Hawksmoor is a British steakhouse and cocktail bar chain founded by Will Beckett and Huw Gott in 2006, after they set out in search of the perfect steak. Fast forward to today, they run nine steakhouses based in London, …

#150 Carly Trisk-Grove, Co-Creator of OPOP, on On How Restaurants Catalyze Change

March 17th, 2022

56:41

I love speaking with guests who find different ways of building a business, and today’s guest is no exception. Carly Trisk-Grove is the Co-creator of OPOP (One Plate One Price), a social enterprise restaurant that …

#149 Julie Kleeman and Yeshi Jampa, Founders of Taste Tibet, on Connecting with Your Community

March 10th, 2022

1:12:46

Today’s guests – with no prior experience in hospitality – have excelled in their food business. Born and brought up in rural Tibet, Yeshi Jampa learned to cook nomadic food outdoors at a young age. He found his way to …

#148 Anese Cavanaugh, CEO of Active Choices, on Intentional Impact

March 3rd, 2022

59:49

“We don't need to be as busy as we need to be” – Anese Cavanaugh makes a great point in this episode to be conscious of where we spend our time and energy. Anese is the CEO of Active Choices, Inc., and author of several …

#147 Ashish Tulsian, Co-founder and CEO of POSist, on Being a Tech Company

February 24th, 2022

1:08:54

Calling in from India, Ashish Tulsian is the co-founder and CEO of POSist – the first company to provide a complete online POS solution for …

#146 Samantha Clarke, CEO and Author of ‘Love It Or Leave It’, on the New Way of Leading

February 17th, 2022

1:06:35

It’s time to build some robust changes. Today’s guest, Samantha Clarke, is on a mission to create the next generation of change-makers, carving out a happier way of working with more purpose, meaning and intention.

EPS 5 Digital Titans - Nick Popovici CEO and Co-Founder Vita Mojo - Scale better with tech

February 15th, 2022

51:35

In this conversation, we get some great insights and advice on digital transformation from Nick Popovici the CEO and Co-Founder of Vita Mojo,

In this conversation, Nick and Michael discuss the massive opportunity for …

#145 Brooks Kirchheimer, Co-Owner at Hearth and Hill, on Asking For Help

February 10th, 2022

55:18

What’s it like to run a business with your closest family members? Brooks Kirchheimer, Co-Owner at Hearth and Hill, shares their approach to growing …

#144 Monika Linton, Founder of Brindisa, on Open-Book Management

February 3rd, 2022

1:12:48

Brindisa has been the home of Spanish food in the UK for over 30 years. It was set up by Monika Linton in the 1980s to share her love for quality Spanish produce to the UK, and her aim has always been to bring excellent …

#143 Dino Joannides, Advisor and Senior Executive at Bizimply and rezexe, on Doing Your Homework

January 27th, 2022

1:05:21

Dino Joannides is a Senior Executive with over 25 years of experience in sales, marketing and general management. He has developed skills in creating a number of high performance teams as well as key relationships with …

#142 Tim Vasilakis, Founder and CEO at The Athenian, on Pivoting to a Dark Kitchen

January 20th, 2022

55:37

Tim Vasilakis, Founder and CEO of The Athenian street food brand, explains how he pivoted his business into a dark kitchen. Through their award-winning gyros, The Athenian has grown from a humble market stall to a small …

#141 Dave Oakley, CEO at DOC Inc., on Going From Good to Great

January 13th, 2022

1:14:48

As many of you know, ‘Good To Great’ by Jim Collins has had a huge impact on me and how I operate my business, so I couldn’t wait to have the ‘Good …

EPS 4 Digital Titans - Joel Robison Digital & Technology Director at Azzurri Group - Tech at Scale

January 11th, 2022

51:14

In this conversation, the insights of Joel Robinson, Digital & Technology Director at Azzurri Group which operates the Zizzi, Ask Italian & …

#140 Lorraine Copes, Founder of Be Inclusive Hospitality, on Supply Chain Transparency

January 6th, 2022

48:18

Lorraine Copes has a far and wide background in procurement and diversity and inclusion. She’s the Founder of Be ​​Inclusive Hospitality – a not-for-profit organisation with a mission to accelerate racial equality in …

#139 Josh Sharkey, CEO at meez, on Leadership Decisions in the Kitchen

December 30th, 2021

55:15

Josh Sharkey is the founder and CEO of meez, the recipe tool for professional chefs. With over 20 years of experience in the restaurant industry, …

#138 Matt Grimshaw, Founder of The Pioneers, on Culture as Your Competitive Advantage

December 23rd, 2021

1:12:10

Today we’re joined with the Founder of The Pioneers, Matt Grimshaw. The Pioneers are a team of culture engineers who help scale-ups to design and …

#137 Alexandra Berger, VP of Product Sales at Hourly by AMS, on the Holistic Recruitment Process

December 16th, 2021

49:27

Hourly makes hiring easier for everybody by turning the hiring process – from explore-to-offer – into a single mobile conversation that removes the dependency on legacy processes that can slow hiring. Today I’m joined …

EPS 3 Digital Titans - Phil Le-Brun Enterprise Strategist at Amazon Web Services - The Human Factor

December 14th, 2021

47:22

It was a great pleasure for Michael to connect with an old colleague of his from McDonald’s to talk about digital transformation and how we as …

#136 Nick Cramp, Author and Transformation Coach, on Better Before Bigger

December 9th, 2021

55:38

What does it take to make a business that works for you, and not the other way round? Find out what’s holding you back with today’s guest, Nick …

#135 Antoine Melon, Co-Founder of HOMEtainment, on Stay-at-Home Experiences

December 2nd, 2021

53:57

From chefs to bartenders, live musicians to DJs, HOMEtainment helps create memorable events from the comfort of your own home. Today I’m joined by the co-founder, Antoine Melon, who has over 25 years of experience in …

EPS 2 Digital Titans - Hugo Engel Digital Executive at Leon - Restaurant of The Future

November 30th, 2021

51:19

It’s great to have another deep dive into digital transformation with Hugo Engel who is Digital Executive at Leon restaurants where he is part of building the restaurant for the future.

We will be talking about: how Leon …

#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan

November 25th, 2021

1:04:51

Today’s guest David Lockwood has been involved with the British cheese scene for 25 years – and is currently the Managing Director of Neal's Yard …

#133 Lee Curtis, CEO and Founding Partner at RESIDE, on Leading the Future of the Travel Industry

November 18th, 2021

1:00:53

Lee Curtis, CCHP, co-founded RESIDE in November 2017. RESIDE’s core purpose is to fundamentally change the short-term rental and alternative accommodation marketplace by leveraging their operational expertise, 3SIXTY …

EPS 1 Digital Titans - James Sandrini Co-Founder & Strategy Director at 48.1 - Brand Clarity

November 16th, 2021

50:22

In this Digital Titans conversation, our guest is James Sandrini Co-Founder & Strategy Director at 48.1. They are a creative agency in London that helps companies to get clarity on their brand and positioning and …

#132 Nathan Ott, Chief Polisher at the GC Index, on Your Business Owner Type

November 11th, 2021

1:03:17

The GC Index® is the organimetric that empowers organisations to drive performance and achieve innovation by creating game-changing teams and …

Introducing Digital Titans

November 8th, 2021

1:16

Welcome to this special podcast series, Digital Titans, brought to you by Vita Mojo and Hospitality Mavericks.

Tune into Amie from Vita Mojo who is excited to take you on this journey, as we explore the digital …

#131 Tim Brown, Food & Beverage Global Business Unit at Oracle, on the Implementation of Technology – and its Future

November 4th, 2021

54:17

There’s one thing using technology in your business, and there is another thing implementing it. The Food and Beverage Global Business Unit at Oracle …

#130 Richard Centolella, Principal at EDSA, on Property and Design Megatrends

October 28th, 2021

56:07

The Dubai Opera House, Four Seasons, Hard Rock, the Atlantis resorts – these are just a few of the notable projects designed by EDSA, a planning, landscape architecture and urban design firm founded in 1960. Dialling in …

Hospitality and The Infinite Game #008: On Diversity and Inclusion with Lorraine Copes, Founder of Be Inclusive Hospitality

October 26th, 2021

35:31

Throughout this series, we’ve explored the impactful ways of running a hospitality business, but the ultimate key to any business is to truly embody …

#129 Carina Martins Nakamá, Founder of Benessere, on Checklists, Calmness and Communication

October 21st, 2021

51:15

With our shared passion for checklists, Carina Martins Nakamá joins the show to reveal the power of having plans and processes in place so you can operate from a place of calmness. Carina is the Founder and Director of …

#128 Jonathan Reed, MD at Paddy & Scott’s, on Giving Freedom to Operate

October 14th, 2021

59:48

Paddy & Scott’s is a true maverick coffee business. They cut out the middle-men and conglomerates; shortening the distance between coffee grower and coffee drinker. In 2016 they took on their very own coffee farm in …

Hospitality and The Infinite Game #007: Small Giants

October 12th, 2021

42:05

We’re excited to be back with Hospitality and The Infinite Game, and today we dig into the different nuances of growth. A book that’s had a huge impact on us is ‘Small Giants’ by journalist Bo Burlingham. It explores …

#127 Barry O’Reilly, Co-Founder of Nobody Studios, on How to Unlearn

October 7th, 2021

51:45

People stay at companies because they’re developing and progressing, not because their leaders think they ‘know it all’. To build this progressive …

#126 Simon Mitchell, CEO at KERB Food, on Nurturing Future Food Businesses

September 30th, 2021

49:57

Simon Mitchell went from being a 90s DJ to his own events company, Impulse, in 2003, before joining Concerto Group in 2011. In early 2016, Simon …

#125 Toby Savill, Co-Founder and CEO at Foodstuff, on Food Delivery with a Conscience

September 23rd, 2021

41:19

There’s no doubt that the food delivery business supports the big chains but not the independent ones. Enter a real changemaker: Toby Savill, Co-Founder and CEO at Foodstuff – a new food delivery company in the UK which …

Special Edition Episode: Out of the Blocks LAP TWO with Peter Backman and Michael Tingsager

September 21st, 2021

1:00:03

Peter Backman and Michael Tingsager have chosen to come together to create a series of conversations to help leaders in the food and drinks industry to get better out of the starting blocks recovering from a pandemic, …

#124 Mary Sue Milliken​​, Co-Chef/Owner of Border Grill, on Reinventing Hospitality

September 16th, 2021

1:02:07

Mary Sue Miliken is one of my personal heroes. With over four decades of experience working in the hospitality sector, she has created a true legacy …

#123 Jim Laube, Founder of RestaurantOwner.com, on the Three Business Principles to Follow

September 9th, 2021

1:04:32

Systems, culture and business – those are the foundations for a successful, sustainable business. Jim Laube, Founder of RestaurantOwner.com, shares …

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example

September 2nd, 2021

1:13:40

This is the first face-to-face conversation I’ve had since the pandemic, and I’m super excited to meet the co-founder of Honest Burgers, Tom Barton, in Brighton – where the business was conceived. Starting from humble …

#121 Daniel Hulme, Founder of On Air Dining, on Agility and creating Experiences at home

August 26th, 2021

1:01:13

Daniel Hulme has a phenomenal approach to learning and unlearning. He has built multiple businesses, launched restaurants and bars – all from …

#120 Azher Rubbani, Founder of Chowbunch, on Launching Your Dark Kitchen Brand

August 19th, 2021

1:06:59

A dark kitchen serves customers exclusively by delivery, operating as a separate food vendor from an existing restaurant's kitchen. It’s certainly a smart business model, but many brands can flop after launching. So …

#119 David Lund, Founder of Hotel Financial Coach, on Financial Leadership

August 12th, 2021

51:01

“I don’t want to share the finances” to “I’m not good with numbers”... these are all common phrases that hold us back as leaders. So today I bring on …

#118 Jon Spiteri, Partner of Sessions Arts Club, on Having a Clear Vision

August 5th, 2021

54:54

Today’s guest proves how the hospitality industry is so flexible. Consultant Jon Spiteri is currently a partner of Sessions Arts club – a creative …

#117 JP Then, Founder of Slerp and Crosstown Doughnuts, on Your Omni-Channel Strategy

July 29th, 2021

59:40

As a founder of two hospitality brands, today’s guest is a true early adopter with technology. JP Then believes you can reach so many more customers …

#116 Tim Foster, Head of Being Awesome at the Yummy Pub Co, on Honest Hospitality

July 22nd, 2021

1:01:08

Tim Foster joins the show to help arm you with your recruitment tactics. Tim is Head of Being Awesome at the Yummy Pub Co, which operates pubs in London and Surrey. Yummy Pub is a boutique pub company founded in 2007 by …

#115 Sangeeta Waldron, Founder of Serendipity PR, on the Power of Social Responsibility

July 15th, 2021

1:04:56

Award-winning PR and media expert Sangeeta Waldron is the founder of Serendipity PR and the author of The PR Knowledge Book and Corporate Social Responsibility is Not Public Relations. She is often invited to events …

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership

July 8th, 2021

1:14:41

Ari Weinzweig is a true maverick when it comes to leadership and sticking to a vision. He believes in the need to build a business that not only …

#113 Carlijn Postma, Founder of The Post, on Binge Marketing

July 1st, 2021

1:00:54

Binge Marketing is a marketing strategy that has you developing a long-term relationship with your audience using serial content. This fosters trust and lays a foundation for the realisation of your marketing goals. The …

#112 Jon Davies, MD of Levy UK and Ireland, on the Circular Food Economy

June 24th, 2021

1:02:58

Levy UK is the catering and hospitality partner to many of the UK's iconic sport, leisure, heritage, performing venues, conference and exhibition centres – and with that comes great responsibility for a green future. MD …

#111 Rob Liddiard, Co-founder of Yapster, on Social Leadership

June 17th, 2021

1:14:45

How digitally visible are you with your staff? In today’s episode, we explore the new era of leadership that’s been shaped by how we use technology – …

#110 Christophe Delacroix, Co-Founder of StoreKit, on Mastering Your Omni-Channel Experience

June 10th, 2021

53:08

Choosing what technology to implement across your business can feel overwhelming, but today we find out what to keep front of mind when finding and …

#109 Paula Leach, Founder of Vantage Points Consulting, on Human Leadership

June 3rd, 2021

1:17:47

Paula Leach is an author, speaker, executive coach and advisor. She founded Vantage Points Consulting in 2021 to help high achievers build their …

#108 Andrew Coney, GM at The Hari London, on the Art of Spontaneity

May 27th, 2021

48:50

Andrew Coney is a true Maverick and rule breaker. As the General Manager of the boutique hotel The Hari, London, Andrew embraces the power of being a …

#107 Marco Reick, Director of People & Talent at QOOT Co, on Fixing the Talent Crisis

May 20th, 2021

46:06

It has been just over a year since Marco Reick joined the show to discuss company values during a crisis. A lot has happened since for both hospitality and Marco, so I can’t wait to catch up and reflect what we’ve …

#106 Victoria Searl, Founder of DataHawks, on the Data-Driven Customer Journey

May 13th, 2021

1:06:19

It doesn’t take a data scientist to understand the patterns of human behaviour in your business. I speak with data expert Victoria Searl to unpack exactly what you need to do to be more informed with your decisions. As …

#105 Perry Haydn Taylor, Founder of bigfish, on the Startup Mentality

May 6th, 2021

1:16:44

“Think big, dive deep, swim fast” is the motto today’s guest lives by. Perry Haydn Taylor is the Founder of bigfish, an award winning brand, design …

BONUS EPISODE - The Story of Bizimply

May 4th, 2021

1:09:02

In this bonus episode, we will go behind the scenes of our show partner Bizimply  

Michael will be talking to Founder Gerard Forde and CEO Conor Shaw of Bizimply who will share their journeys in hospitality and big tech …

#104 Charlotte Purvis, Author, on the Customer Communication Formula

April 29th, 2021

49:18

Currently based in North Carolina, USA, Charlotte Purvis’ career was heavily influenced by her time speaking in church at her home town in Alabama. …

#103 Amelia Rope, Founder of Hope & Patience, on Starting From Scratch

April 22nd, 2021

57:30

Today I delve more into the entrepreneurial journey. After connecting on LinkedIn, Amelia Rope is a kindred spirit who shares what hope and patience mean to her day-to-day. She’s the host of the podcast ‘Hope & …

#102 Chris Hartley, CEO at Global Hotel Alliance, on Disruptive Technologies

April 15th, 2021

1:03:51

Joining us all the way from Dubai, CEO at Global Hotel Alliance Chris Hartley shares what hotel industry trends to expect. It’s a very refreshing conversation as we rethink travel. GHA is one of the world's largest …

#101 Shawn Soole, Founder of Soole Hospitality Concepts, on Delivering Consistency

April 8th, 2021

1:08:41

Fellow podcaster calling in from Canada, Shawn Soole is a serial entrepreneur and highly sought-after hospitality consultant. As Founder of Soole …

#100 Chip Conley, Founder of Modern Elder Academy, on People Wisdom and Algorithms

April 1st, 2021

1:05:58

In celebration of the Hospitality Mavericks Podcast’s 100th episode, I’m excited to share with you today an interview I had with a true hero of mine – Chip Conley! He was Airbnb’s Head of Global Hospitality and Strategy …

#99 Adam Smith, Founder of The Real Junk Food Project, on Food is Power

March 25th, 2021

1:06:57

We live in a true paradox where we overproduce and over waste. Adam Smith is the founder and co-director of the multi-award-winning global initiative …

#98 Tim Meinhardt, CEO of Atruity, on 10x Results and the OKR Methodology

March 18th, 2021

1:08:05

Planning is key to the success of any business. But how do you actually put a good plan in place? Today’s guest, Tim Meinhardt, is an expert on a goal-setting management system: OKRs. It stands for Objectives and Key …

Special Edition Episode: Out of the Blocks LAP ONE with Peter Backman and Michael Tingsager

March 16th, 2021

53:57

Peter Backman and Michael Tingsager have come together to create a series of conversations to help leaders in the food and drinks industry to get off the starting blocks as the world and the industry reopen.

Michael and …

#97 Mike Bausch, Owner of Andolini's Pizzeria, on the Authentic Leader

March 11th, 2021

59:31

Mike Bausch finds that there are things that still translate from Day One of his business, Andolini's Pizzeria, based in Tulsa, Oklahoma. I brought …

#96 Domini Hogg, Founder of Tried and Supplied, on Thinking In Totality

March 4th, 2021

56:23

Through supply chain technology, Domini’s business Tried and Supplied helps make local produce and sustainable procurement simple and affordable for …

#95 Ally Gordon, Coach and Mentor, on Your Belief System

February 25th, 2021

1:01:55

As a former guest to the show, Ally Gordon and I go way back. In today’s candid conversation, we learn more about Ally’s coaching process and how you can get unstuck by simply reframing your mind. As a coach, it’s his …

#94 Elvin Turner, Author of 'Be Less Zombie', on Big Ideas

February 18th, 2021

52:16

Today we talk about the future. With over 25 years working in innovation, Elvin Turner joins the show to share how you can start implementing big strategy ideas that stick.

Elvin Turner is an award-winning innovation …

#93 Juliana Hahn, Founder of Hospitality Copywriting, on the Evolution of Your Story

February 11th, 2021

52:29

Juliana Hahn is a specialised hospitality copywriter, after having worked in hotels across the world – from the Caribbean and Paris to Jordan and …

#92 David Abraham, Co-Founder of Outpost, on the Travel Bucket List Bounce

February 4th, 2021

46:20

When today’s guest, David Abraham, saw the stat a few years ago that 40% of US jobs could be done remotely, Outpost was a no brainer. Set up in 2016, …

#91 Pim de Morree, Co-Founder of Corporate Rebels, on Progressive Missions

January 28th, 2021

1:03:22

Back in January 2016, Pim de Morree and Joost Minnaar quit their corporate jobs after their workplaces were too filled with too much inertia, bureaucracy and a lack of motivation. They started the blog Corporate Rebels …

#90 John Vuong, Founder of Local SEO Search, on Your SEO Strategy

January 21st, 2021

54:57

Dialling in from Toronto, Canada, SEO expert John Vuong runs through what you can do to be fully discoverable by your ideal audience. As John …

#89 Naimesh Patel, Co-Founder of Manju's, on Back to Basics

January 14th, 2021

1:07:46

I’ve wanted to have today’s guest on the show for a while now, and the day has finally arrived! Naimesh Patel is Co-Founder and CEO of Manju's, the family-run Indian restaurant in Brighton. Manju's is named after their …

#88 Larry Korman, President of AKA Hotel Residences, on Being 3D

January 7th, 2021

53:51

As we kick off with 2021, there’s a long road ahead of us. Larry Korman – design and travel extraordinaire – joins the show to share why he’s optimistic about the industry, and what you can do to keep innovating. 

AKA …

Hospitality and The Infinite Game #006: Purpose and Profit

January 5th, 2021

36:06

Purpose and profit. Those two simple words are really not that simple in daily practice, but both are symbiotic for any business. In this episode we explore how companies can operate on a clear alignment of the two, and …

#87 Deepak Ohri, CEO Lebua Hotels and Resorts, on Emotional Touch Points

December 31st, 2020

42:58

Connecting all the way from Bangkok, Thailand, I’m joined by Deepak Ohri, CEO Lebua Hotels and Resorts. Deepak is a real truth-seeker, so I really enjoyed hearing his gems of knowledge. As he mentions in this episode, …

Hospitality and The Infinite Game #005: B Corps

December 29th, 2020

31:11

The B Corp movement envisions a global economy that uses business as a force for good. Businesses should not only generate returns, but also to …

#86 Kitty Newman and Klaudia Mitura, &Happiness Co-Hosts, on Placing Happiness First

December 24th, 2020

54:20

Building trust and having the space to be creative is essential for any business to thrive. Today’s guests Kitty Newman and Klaudia Mitura have seen this impact operators firsthand, so I can’t wait to unpack what you …

Hospitality and The Infinite Game #004: No Planet B

December 22nd, 2020

39:32

We all know the climate crisis is a real problem. So what can the hospitality sector actually do? It’s a big challenge to tackle, and we certainly don’t have all the answers. We uncover our learnings from ‘No Planet B’ …

#85 Wil Slickers, Host of Slick Talk, on the ‘Destinationaire’

December 17th, 2020

52:55

As host of the popular Slick Talk podcast and founding member of the Hospitality Game Changers Group, Wil Slickers is a content creator …

Hospitality and The Infinite Game #003: Circular Economy

December 15th, 2020

42:45

The circular economy is about eliminating waste and having a continual use of resources. In today’s episode we explore how this powerful system for …

#84 Jeremiah Tower, the Father of American Cuisine, on the Creative Force

December 9th, 2020

45:37

Today’s guest Jeremiah Tower needs little introduction. He’s an American celebrity chef who, along with Alice Waters and Wolfgang Puck, has been …

Hospitality and The Infinite Game #002: Doughnut Economics

December 8th, 2020

36:09

Our society has an obsession with growth, quite often neglecting the need to thrive. In today’s episode, we unpack a meaty but highly relevant book – ‘Doughnut Economics: Seven Ways to Think Like a 21st-Century …

#83 Mark Gausden, Vice President at Oracle, on Your Digital Strategy

December 3rd, 2020

42:20

There’s no doubt that there’s been a huge adoption of technology for hospitality businesses this year. What’s clear is that the hardest part of …

Hospitality and The Infinite Game #001: Long-term Thinking

December 1st, 2020

34:56

What type of hospitality industry do we actually want to create? Hospitality and The Infinite Game is a new podcast series focused on answering this one simple question. Tune in as Michael Tingsager of Hospitality …

Trailer Hospitality & The Infinite Game

November 27th, 2020

1:20

Hospitality and the Infinite Game is a new podcast series focused on answering one simple question….what type of hospitality industry do we actually want to create?

In the series, Michael Tingsager of Hospitality …

#82 Andreas Sjölund, Co-Founder at Quinyx, on The Digital Employee Experience

November 26th, 2020

49:37

With over 18 years experience in the workforce management industry, Andreas Sjölund is a true expert when it comes to digitising the employee experience. As Co-Founder at Quinyx, their motto is “happy workforce, happy …

#81 Dhilon Solanki, UK & EMEA Director at Sprout, on Customer Loyalty

November 19th, 2020

52:27

Dhilon Solanki has been in the hospitality industry for 15 years. As UK & EMEA Director at Sprout, he’s been busy up-serving their customers …

Digital Transformation with Nick Popovici Co-Founder and CEO Vita Mojo

November 13th, 2020

42:16

In this bonus episode CEO and Co-Founder of Vita Mojo, Nick Popovici gives an extensive overview of the wave of digital transformations that have to happen across the industry during the last 3-6 months.

Nick shares his …

#80 Henry Stewart, Chief Happiness Officer at Happy, on Freedom and Trust

November 12th, 2020

51:45

What is it that’s at the core of a truly happy workplace? This is a question I uncover with today’s guest, Henry Stewart, Chief Happiness Officer at …

Coming Back Stronger Episode 10 with Kris Gumbrell, CEO of Brewhouse and Kitchen

November 6th, 2020

47:45

In this episode, Michael talks with experienced pub operator Kris Gumbrell, CEO of Brewhouse and Kitchen. They are an award-winning pub group and they operate more than 20 pubs spread all over the south of England with …

#79 Shawn Walchef, Cali BBQ Media Founder, on the craft of digital storytelling

November 5th, 2020

56:49

Calling in from San Diego, Shawn Walchef is a true maverick when it comes to scaling a restaurant digitally. Since the pandemic, his restaurant Cali Comfort BBQ has been three times more profitable than ever. Within 12 …

#78 Robin Sheppard, President of Bespoke Hotels, on Scaling Locally

October 29th, 2020

43:17

Having been in the hospitality industry for 50 years, today’s guest has seen how the industry can scale. Robin Sheppard launched Bespoke Hotels with Haydn Fentum in 2000, and the group now manages over 9,500 hotel …

#77 Nicole Antonio-Gadsdon, Founder of Banana Pepper HR, on leading with care

October 22nd, 2020

1:04:50

Dialling in from Antigua, today’s guest has been instrumental in the making of the Hospitality Mavericks business. So I’m excited to bring on Nicole …

#76 Samuel Mensah, MD at Uncle John’s Bakery, on Family Legacy

October 15th, 2020

52:50

Over the past 25 years, Uncle John’s Bakery has remained a staple household name within the Afro-Caribbean Community, with a community expanding …

Trailer for The Game Changer Community

October 15th, 2020

1:26

JOIN THE COMMUNITY HERE - FACEBOOK:

https://bit.ly/2GAvr2W

Staring down the barrel of a 60% permanent closure rate...It's time to fix what's broken.

It’s time to change the game.

The hospitality industry is at a pivotal …

#75 Victoria Williams, CEO of terptree, on human communication and deaf people

October 8th, 2020

59:14

Today’s guest, Victoria Williams, is on a life ambition to change the world for deaf people. Establishing her company terptree 14 years ago, their goal by 2025 is to positively impact 1 million deaf people’s lives. It’s …

#74 Mark Hawthorne, Former CEO at McDonald's and GYG, on why convenience is king

October 1st, 2020

1:01:32

There’s often a big stigma behind fast food and QSR, but it’s the best way to be the biggest in the world. As former colleagues, I was super excited …

#73 David Klaasen, Founder of Talent 4 Performance, on Self-Leadership

September 24th, 2020

1:00:26

With this ongoing crisis, leaders need to develop new skills, such as compassion and a growth mindset, to navigate and rebuild this new landscape. When you feel safe within yourself as a leader, this projects to the …

#72 Edd Heller, Founder of The Ethicurean Guild, and 100,000 meals for those in need

September 17th, 2020

57:54

Edd Heller joined the hospitality industry late in life – just six years ago. Since then he’s proven to be a real maverick by running the Ethicurean Guild, which cooks delicious food from small farms and producers in …

Coming Back Stronger Episode 9 with CEO Dan Brookman of Airship & Toggle

September 11th, 2020

54:15

In this episode, Michael talks with experienced operator and tech CEO Dan Brookman of Airship & Toggle. Two platforms that enable operators to …

#71 Mark Smith, Founder of Double Up Social, on Telling Your Story

September 10th, 2020

49:39

There’s a story behind every business, and it’s an area a lot of us neglect to fully communicate with our consumer. So how do we best tell our story? …

#70 Drew Brown, MD of Dominion Hospitality, on Diversifying Hotels

September 3rd, 2020

1:07:23

The hotel industry has faced a big shake up since the outbreak. Now two months after reopening, MD of Dominion Hospitality Drew Brown joins the show …

#69 Zoey Henderson, Founder of Fungtn, on the Conscious Consumer

August 27th, 2020

1:06:26

Back by popular demand, Zoey Henderson has worked closely with hospitality brands to be healthier and more sustainable. During lockdown, she launched …

#68 Tom Lionetti-Maguire, Founder of Little Lion, on Human Experiences

August 20th, 2020

47:51

With a background in theatre and acting, today’s guest Tom Lionetti-Maguire fell in love with the immersive piece. In 2013 he launched Little Lion Entertainment, and operates the likes of The Crystal Maze LIVE …

#67 Changing the industry business model with Rob Liddiard, CEO Yapster and Matt Coulthard, Bizimply

August 14th, 2020

1:00:55

We don’t have the answers yet, but we need to ask the right questions in order to navigate through the pandemic. What’s clear is that the hospitality business model of low profit margins needs to change. 

Today’s special …

#66 Ali Aneizi, Founder of Tamweel Capital, Being an investor during a pandemic

August 7th, 2020

55:23

We’re going to take a different view of the hospitality industry today – through the eyes of investment. Today’s guest is Ali Aneizi, a M+A and Private Equity specialist, and founder of Tamweel Capital – an investment …

#65 Upskilling for the future with Caitlyn O'Loughlin, Facilitator for LifeLabs Learning

July 31st, 2020

46:47

What do successful leaders look like over the next few months? To get to the heart of this, Michael catches up with leadership expert Caitlyn …

#64 Taking stock from down under with Shaun de Vries, Founder & Director of Open Pantry Co.

July 24th, 2020

50:45

As Victoria, Australia is in its second week of its second lockdown, Michael catches up with hospitality expert Shaun de Vries to see his current outlook of the hospitality industry. With over 23 years experience in …

#63 Setting yourself a long-term mindset with Joshua Kopel, Chief Executive Officer at FLO Hospitality

July 17th, 2020

55:02

Facing repeat openings and closings in LA, it’s been a tough time for so many restaurant owners. But it’s given today’s guest some serious thinking time about the kind of life he wants to live. For too long, the …

Coming Back Stronger Episode 8 with Patrick Gray, Head of Operations for The Athenian

July 15th, 2020

50:55

In this episode, Michael has Head of Operations for The Athenian Patrick Gray as a guest. Patrick has a lifetime of experience from many great brands like Bill's Restaurants, Boston Tea Party and many more.

The Athenian …

#62 Leading with radical acceptance with Dr Vikki Barnes, Clinical psychologist and Founder of Positive Wellbeing

July 10th, 2020

47:27

Following months of being on “soldier mode”, we’ve all experienced overwhelm during the Covid-19 crisis. Now more than ever we need to be taking care …

#61 The Power of Storytelling with Amy Ogden, Founder of The Collective

July 3rd, 2020

47:16

In this episode, Michael talks with Amy Ogden. Amy is based in New York City and matches world-class hospitality brands of all sizes with best-in-class agency partners in the areas of digital marketing, web, SEO, paid …

Coming Back Stronger Episode 7 with Paul Hooker, Operations Director at Boston Tea Party Cafes

July 1st, 2020

52:07

In this episode, we have Operations Director Paul Hooker from Boston Tea Party as a guest. The Boston Tea Party is a purpose-driven cafe operator …

#60 Join The Dots with Martin Johnson, Founder of YourBigPic

June 25th, 2020

57:36

In the episode, Michael have a great friend and colleague of his as a guest.

Michael knew it would be an out of the box experience, and as you will …

Coming Back Stronger Episode 6 with Joshua Jarvis, Founder and Co-Owner of Wing shack co & BE-ON-TREND.com

June 24th, 2020

44:48

In this episode, Michael talks with Joshua Jarvis the Co-founder of Wing Shack Co - a QSR concept with 3 units from London. They talked about how the pandemic has impacted Wing Shack Co and how they quickly transformed …

#59 The Rebirth of the Hotel industry with Davonne Reaves, Founder of The Vonne Group

June 18th, 2020

48:54

In this episode, Michael will be talking with Davonne Reaves who is the founder of The Vonne Group in Atlanta - A co-author and hospitality …

Coming Back Stronger Episode 5 with Yazz Abdulla, CEO and Founder of Urban Hospitality

June 17th, 2020

55:04

Coming Back Stronger is a special edition podcast series focusing on the way food and drinks businesses are bouncing back as the world slowly starts to re-open from COVID-19.

We will especially share great stories on how …

#58 The Power of Flexible Staffing with Scott Erwin, Founder and CEO of Hire Hand

June 11th, 2020

34:55

In this episode, we talk with Scott Erwin Founder and CEO of HIre Hand - a tech company that helps companies to staff more flexibly. Prior to Hire Hand Scott work with McKinsey specialising in workforce planning. 

We …

Coming Back Stronger Episode 4 with Rob Kidd

June 10th, 2020

59:11

in this episode, our guest is Rob Kidd, a management consultant and expert in hospitality technology. 

Rob and Michael talk about how tech is changing …

#57 Every Decision is a Brand Decision with Fritz Mesenbrink and Jeremy Pelley, Founders of OMFGCO

June 4th, 2020

38:27

In this episode, I’m talking with the founders of OMFGCO Fritz Mesenbrink and Jeremy Pelley. 

They run a brand and interior design studio in Portland USA and is doing a lot of work with progressive hospitality and …

Coming Back Stronger Episode 3 with Hugo Engel, Digital Executive Leon Restaurants

June 3rd, 2020

50:05

Michael talks with Hugo Engel from Leon Restaurants about how they have pivoted in these challenging times by launching a number of new digital channels as well as feeding our frontline heroes. 

They also discuss the …

#56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels

May 28th, 2020

37:09

In this episode, the guest is Neena Jivraj Stevenson Chief Cultural Officer of Point A Hotels, which is more than just a hotel with rooms - it’s a …

Coming Back Stronger Episode 2 with Peter Backman, Principal at Peter Backman and Mark McGlinn, Founder of Food On The Move Today

May 27th, 2020

59:12

In this episode, we put together a strong panel with industry experts Peter Backman and Mark McGlinn to discuss the impact of the pandemic on the industry, what operators are doing to survive and thrive now and in the …

Surviving The Shit Storm Episode 15 with Nick Popovici, CEO of Vita Mojo

May 22nd, 2020

43:39

Kieron and Nick talked about Introducing digital into your business. We looked at the opportunities of digital growth and how it has helped Leon, Farmer J & Yes Chef in these trying times.

What are the challenges of …

#55 The future is for Brands that care with Katy Moses, Founder & Managing Director at KAM Media

May 21st, 2020

44:01

In this episode, our guest is Katy Moses Founder & Managing Director at KAM Media, an exciting boutique creative insight agency working with companies to understand your market and your customers.

Katy and Michael …

Coming Back Stronger Episode 1 with Andrew Murray-Watson, Corporate Communications Advisor at CDC Group plc

May 20th, 2020

30:14

"Coming Back Stronger" is a special edition podcast series focusing on the way food and drinks businesses are bouncing back as the world slowly starts to re-open from COVID-19.

We will especially share great stories on …

#54 Lead with compassion with Gina Gardiner, Author, Motivational Speaker, Empowerment and Relationship Coach and Transformational Leadership Trainer

May 14th, 2020

41:35

This episode our guest is Gina Gardiner which is a force of nature, and you will soon find out why.

She is a No1 International Bestselling Author, Motivational Speaker, Empowerment and Relationship Coach and …

#53 Restaurants are key to our communities with Robert Hall, President Innovative Hospitality Group-Spice of Life at Innovative Hospitality Group, LLC

May 7th, 2020

36:27

In this episode, Michael have Robert Hall as a guest, he has decades of experience as a restaurant operator in Washington DC. In 2014 was nominated …

How to thrive and re-build your restaurant in the new now

May 5th, 2020

1:02:05

We are a group of likeminded people who decided to put this special episode together due to our love for the industry and in the hope that our …

#52 Time for a new business and economic paradigm with Tom Rippin, CEO and Founder of On-Purpose

April 30th, 2020

43:20

In this episode, Michael talks with CEO and Founder of On-Purpose Tom Rippin. 

He runs an award-winning organisation that believes in putting purpose before profit and are helping people find work that matters and they …

#51 The new now for independent operators with Ken Burgin, Strategic Partner at Silver Chef

April 23rd, 2020

35:32

In this episode, we have a very special guest Ken Burgin. Ken has a wealth of experience in the industry from operating his own businesses and been …

#50 Time for a system change with Zoey Henderson, Founder of CleanSlate

April 16th, 2020

47:10

In this episode, Michael talks with Zoey Henderson Founder of CleanSlate which is a consultancy working for a sustainable future within food and …

#49 Company values in times of crisis with Marco Reick, Director MR Consult UK

April 9th, 2020

30:57

In this episode, Michael talks with HR Executive Marco Reick on the Podcast. He has a wealth of leadership experience from brands like The Restaurant Group, Bill’s, Leon and Black Sheep Coffee.

He now running his own …

Surviving The Shit Storm Episode 14 with Brian Moore, CEO of EMR- NamNews Ltd

April 7th, 2020

42:56

Today guest Brian Moore is a very special friend and business connection of Michael. Brian is a global retail expert, analyst, trainer and writer with decades of experience. Brian is the CEO of EMR- NamNews Ltd- a daily …

Surviving The Shit Storm Episode 13 with Kim Scott, founder of Candor Inc. and CEO coach

April 6th, 2020

1:00:56

In this episode, Kieron speaks with Kim Scott who happens to be the author of one of his favourite books in the last 2 years, “Radical Candor” is based around a simple idea of Care Personally and Challenge Directly.

Surviving The Shit Storm Episode 12 with Tim Foster, Head of Being Awesome

April 3rd, 2020

47:35

Kieron talked with Tim on Saturday 28th March as Yummy prepared to transition to grocery retailers. The pub has always been the heart of the community for some and the greengrocers for the rest, so for Tim and the team …

Surviving The Shit Storm Episode 11 with Robin Ashton, principal at Ashton Foodservice Consulting

April 2nd, 2020

36:25

In this episode, Michael speaks to Robin Ashton from Ashton Foodservice Consulting in the US. Robin is a consultant and expert that have been …

Surviving The Shit Storm Episode 10 with Fergal Dooley, Hospitality Consultant

April 1st, 2020

53:10

In this episode, Kieron talks with Fergal Dooley who is an operator turned hospitality consultant. Fergal spent many years in London as Director of …

Surviving The Shit Storm Episode 9 with Barry Shuster, Editor-in-Chief, Restaurant Startup & Growth-RestaurantOwner.com

March 31st, 2020

34:02

In this episode Michael talks with Barry Shuster who is the founding editor and an investment partner of Restaurant Startup & Growth Magazine and RestaurantOwner.com, an online and print media company serving …

Surviving The Shit Storm Episode 8 with Julian Matthews, Solicitor and Partner at Wedlake Bell LLP

March 30th, 2020

34:01

In this episode, Michael is talking with Julian Mathews Solicitor and Partner at Wedlake Bell LLP in London. He has for years been advising …

Surviving The Shit Storm Episode 7 with Elaine Batho, Life and wellness coach

March 27th, 2020

30:28

In this episode, Michael is talking with Elaine Batho, who is Life and wellness coach that helps hospitality professionals living healthier and happier lives.

She has worked in the hospitality industry for decades and …

Surviving The Shit Storm Episode 6 with Ivan Brewer, restaurant profitability expert

March 26th, 2020

33:52

In this episode, we have Ivan Brewer from Australia. Ivan is a restaurant advisor and expert that helps SME food and beverage businesses achieve sustainable profitability. We will be talking about how to survive and …

#48 Greatness by putting people first with Carlene Jackson, Chief Executive Officer at Cloud9 Insight

March 25th, 2020

40:04

Carlene Jackson, CEO Cloud9 Insight, an award-winning business change consultancy, helping SMEs grow profitability through the use of Microsoft cloud …

Surviving The Shit Storm Episode 5 with Mark McCulloch, Founder and CEO of Supersonic Inc

March 25th, 2020

58:16

In this episode, we have Mark McCulloch from Supersonic Inc who is a very experienced marketing dude in the hospitality and restaurant industry.

Mark …

Surviving The Shit Storm Episode 4 with Lucy Noone-Blake, Hospitality, Marketing and Experience Consultant at Pear Communications

March 24th, 2020

26:51

In this episode, we have Lucy Noone-Blake a very experienced Marketing & Communications Specialist in the hospitality and retail industry. Lucy has been through challenges throughout her career with brands like …

Surviving The Shit Storm Episode 3 with Frank Bandura, Hospitality and Restaurant CFO

March 19th, 2020

30:25

In this episode, we have Frank Bandura which a very experienced CFO in the hospitality and restaurant industry and he have navigated many storms through his career with brands like Gaucho and CAU. He gives his views on …

Surviving The Shit Storm Episode 2 with Peter Backman, Founder Peter Backman

March 17th, 2020

29:36

In this second episode, Michael talked with one of the most knowledgeable people in the food and drink industry with us when it comes to trends and shift in the economy Peter Backman. He will help us get a grip on the …

Surviving The Shit Storm Episode 1 with Jonathan Downey, Co-Founder and CEO of Street Feast

March 16th, 2020

27:50

In this special edition podcast Michael interviewed Co-Founder and CEO of Street Feast; Jonathan Downey as our guest - we will be discussing how to navigate the storm during the Corona Virus. He will be giving great …

#47 Building a Brewing Company with Rob Fink, Founder and CEO of Big Drop Brewing Co

March 11th, 2020

35:58

Rob Fink is the Founder and CEO of Big Drop Brewing Co, a fast-growing low alcohol beer company. Rob, previously a solicitor in London, attracted …

#46 The Importance of Net Profit with Charlie McVeigh, Hospitality industry investor and Chairman of The Breakfast Club and Butchies Buttermilk Fried Chicken

February 26th, 2020

46:40

Charlie McVeigh is a hospitality sector investor who has spent twenty years building brands and businesses in the industry. In 2019 Charlie invested in The The Breakfast Club and Butchies Buttermilk Fried Chicken and is …

#45 The Power of AI Technology with Marc Zornes, Co-Founder of Winnow

February 12th, 2020

38:20

Marc Zornes is the Co-Founder of Winnow. At Winnow, they help the hospitality and food services industry cut down on food waste by making the kitchen …

#44 Setting a New Standard for Hospitality Experiences with Matt Grech-Smith, Co-Founder and CEO of The Institute of Competitive Socialising

January 29th, 2020

43:26

Matt Grech-Smith is the Co-founder and CEO at the institute of competitive socialising and the well known-brand 'Swingers', a crazy golf experience …

#43 The Power of Direct Coffee Trade with Farmers with Gary Golden and Michael Coates, CEOs at Not I Bean Ltd

January 15th, 2020

56:23

Not1Bean is a coffee company that only supply coffee which has been roasted and packaged within the communities that grew them to ensure that coffee farming communities are well equipped to mitigate the ever increasing …

#42 The power of plant-based food with Loui Blake, Plant-based restauranteur & hospitality entrepreneur

December 23rd, 2019

52:18

Loui Blake, is an award-winning marketer and entrepreneur. He is the founder of the UK's largest plant-based restaurant Erpingham House, and Central London restaurant brand Kalifornia Kitchen, who's passionate about …

#41 How technology can boost productivity with David Kelly, General Manager at Deputy

December 18th, 2019

37:25

David Kelly, general manager at Deputy, an information technology company which provides cloud-based workforce management and scheduling platform …

#40 Organisational and Individual Happiness with Lars Kure Juul, HR Executive, Author, CVO &Trusted Advisor of Motivational Landscape

December 4th, 2019

42:35

Lars Kure Juul is an international leadership and HR advisor, trainer, author and keynote speaker. Lars has written the international bestseller …

#39 Helping you find your Inner Purpose with Mark Pitcher, Founder of Smash The Box

November 20th, 2019

44:47

Mark Pitcher is the Founder of Smash The Box, a personal development business with coaching and mentoring at its heart. Smash the Box is dedicated to anyone who is seeking to improve any aspect of their life. In …

#38 The Power of Giving Back with Harsha Chanrai, CEO of SAIRA Hospitality

November 6th, 2019

37:45

Harsha Chanrai is the CEO of SAIRA Hospitality, a non-profit enterprise that creates viable partnerships between communities and luxury hotels by empowering locals and providing hotels with a committed workforce. In …

#37: The Importance of Employee and Customer Experience with The Boy Bailey Speaks AKA Kieron Bailey, Co-founder and Communications Director of Experience 101

October 23rd, 2019

58:37

The Boy Bailey Speaks AKA Kieron Bailey is a restaurant and hospitality consultant and the co-founder of Experience 101, a company who bring together …

#36: The Power Of Data With Simon Blackbourne, Commercial Director of Tahola

October 9th, 2019

45:43

Simon Blackbourne is the Commercial Director of Tahola, a company who help hospitality and restaurant businesses understand and structuring their …

# 35: It's All About The Team With Marta Pogroszewska, Managing Director of Gail's

September 25th, 2019

54:27

Marta Pogroszewska is the Managing Director of Gail's, a 50+ unit bakery chain. Prior to Gail’s, Marta worked at Pret A Manger for over 12 years in …

#34: Love It Or Leave It: Creating Workplace Happiness With Samantha Clarke, Happiness Consultant, Author and Founder of the Growth & Happiness School

September 10th, 2019

41:11

Samantha Clarke is a happiness consultant, author and founder of the Growth & Happiness School. Specialising in workplace happiness and …

#33: The Perfect Storm is Here With Peter Backman, Founder Peter Backman

August 28th, 2019

48:46

We are joined by the insights guru Peter Backman. Peter has served the food and drinks industry as a trusted advisor and consultant for over three …

#32 The Rise of The Independent Restaurant Owners With Barry Shuster, Founding Editor and investment partner of RestaurantOwner.com

August 14th, 2019

52:04

Barry Shuster, Founding Editor and investment partner of RestaurantOwner.com, joins us to share his expert industry knowledge with from a US perspective. RestaurantOwner.com is an online and print media company serving …

#31: Making Your Impact With Dr John Mervyn-Smith, Director of The GC Index

July 30th, 2019

44:45

Dr John Mervyn-Smith, Director of The GC Index joins us to discuss how the GC Index is helping to liberate individuals, teams and organisations to make a positive impact in their world. From recognising, nurturing and …

#30: Setting The Stage For The Best Hospitality Experiences With David Chenery, Founder & Director of Object Space Place

July 16th, 2019

56:30

David Chenery joins us to discuss all things hospitality and the pursuit of excellent restaurant design. David is the Founder & Director of Object Space Place (OSP), an interior architecture and design company …

#29: Enriching Lives With Mowgli's Nisha Katona, Founder of Mowgli Street Food

July 2nd, 2019

47:21

Curry evangelist Nisha Katona, Founder & MD of Mowgli Street Food shares her inspirational journey and approach to building and leading her fast-growing restaurant chain. After working as a child protection …

#28: Operational Challenges on a Small Island With Benjamin Heath, COO of Harbour Lights

June 18th, 2019

41:30

COO of Harbour Lights, Benjamin Heath shares his experience of operating within the unusual commercial environment on the Isle of Man. From recruitment and staffing challenges to only having access to one supplier for …

#27: Taking Hotel Operations Online With Alexander Shashou, Co-Founder and President of ALICE

June 4th, 2019

50:47

Alexander Shashou, Co-Founder and President of ALICE joins us to share his journey of building the industry-leading hotel operations platform. With the hotel industry being offline for many years, Alex explains how the …

#26 'Your People Are Your Voice' With The Chilli Pickle's Alun & Dawn Sperring, Founders of The Chilli Pickle

May 20th, 2019

49:48

Brighton power couple Alun & Dawn Sperring discuss The Chilli Pickle’s amazing journey and thoughts on the evolving hospitality industry. The …

#25: Digitising Your Restaurant Business With Nick Popovici, Co Founder and CEO of Vita Mojo

May 7th, 2019

47:17

Nick Popovici, Co Founder and CEO of restaurant and software company Vita Mojo joins us to discuss the inevitability of restaurant businesses becoming tech led. From the digital opportunities that provide consumers with …

#24: Exceptional Hospitality Leadership With Peter Avis, Customer Service and Hospitality Consultant

April 24th, 2019

46:10

Peter Avis, customer service and hospitality expert joins us to share his journey, knowledge and advice to anyone looking to excel in a leadership or …

#23: The Bill's Story With Bill Collison, Founder of Bill's Restaurants

April 9th, 2019

46:26

We are joined by Bill Collison, Founder of Bill's Restaurants to discuss his amazing journey of building the 80 unit restaurant chain. In this …

#22: Hospitality's Proven Principles With Adam Knight, Founder of Proven Principles

March 27th, 2019

41:43

Adam Knight, Founder of Proven Principles joins us to discuss the many changes that we are seeing in the hotel industry and the broader hospitality …

#21: Retail, Hospitality & Delivering Value to Savvy Consumers With Brian Moore, Publisher and CEO of EMR-NamNews

March 13th, 2019

55:27

Brian Moore, Publisher and CEO of EMR-NamNews joins us to discuss the past, present and future states of retail and hospitality. With many crossovers to be found between the two sectors, Brian provides in-depth advice …

#20: Your Brand as Your Promise With Cliff Ettridge, Partner at The Team

February 27th, 2019

57:09

The Team is a creative branding agency who have worked with a range of globally recognisable operators. Cliff Ettridge, Partner at The Team joins us to discuss all things branding; from the importance of ensuring …

#19: Bespoke: Kamila Sitwell's Antidote to the Experience Economy - Blogger, Author & Co-Founder of Kolibri Drinks

February 11th, 2019

59:58

Kamila Sitwell, leading hospitality blogger, author of Bespoke and Co-Founder of Kolibri Drinks joins us to discuss some of the most prevalent yet …

#18: The Story Behind the Georgian House Hotel With Adam Rowledge, General Manager of Georgian House Hotel

January 23rd, 2019

53:56

We paid a visit to the London-based Georgian House Hotel to speak with General Manager Adam Rowledge. In this episode, Adam discusses the story …

#17: Technology, Scaling & Data-driven Hospitality Business With David Owens, Founder and CEO of Let's Operate

December 20th, 2018

1:02:05

David Owens, Founder and CEO of Let's Operate joins us for episode 17 of the Hospitality Mavericks Podcast. Let's Operate is a boutique technology …

#16: Getting Social With Patrick Smith, CEO of Adwaiz

November 27th, 2018

42:53

Patrick Smith, CEO of Adwaiz joins us to discuss everything social media related in the world of hospitality. For those that don't know, Adwaiz is a 23 employee strong social media agency specialising in content …

#15: From Running Music Events to Growing a Hospitality Business With Anthony Prior, MD of Bagelman

November 14th, 2018

47:10

Anthony Prior, the MD of Bagelman joins us to share his transition from the music industry to managing and expanding one of Brighton's most loved breakfast and lunch destinations. In this episode, Anthony shares the …

#14: Staying True to Moshimo With Karl Jones, Director at Moshimo - Part 2

November 1st, 2018

38:34

In Part 2 of our podcast with Karl Jones, we discussed how the demands of working in the hospitality sector have changed over time, why he's is in favour of Deliveroo despite the high fees that come with the …

#13: Staying True to Moshimo With Karl Jones, Director at Moshimo - Part 1

October 17th, 2018

45:05

There are many reasons why Moshimo could be seen as a unique operator within the realms of hospitality. Whether it be the multiple kitchens present …

#12: Creating an Authentic Brand With Mark McCulloch, CEO of WE ARE Spectacular

September 27th, 2018

41:57

Mark McCulloch, the CEO of Multi Award Winning Food & Drink focused brand, marketing, digital and marketing agency WE ARE Spectacular shares his …

#11: Creating Grand Hotel Experiences With Andrew Mosley, General Manager of The Grand Brighton

September 1st, 2018

42:22

Andrew Mosley, General Manager of The Grand Brighton provides us with an overview of the 8 years that he has been the General Manager of the most iconic hotel in Brighton, England. Andrew discusses the greatest …

#10: Leadership Advice From Andreas Karlsson, CEO of Sticks'n'Sushi

August 1st, 2018

36:04

Andreas Karlsson, the CEO of Sticks'n'Sushi joins us to discuss how Sticks'n'Sushi is making their mark in London's restaurant scene and beyond. …

#9: Taking Fine Dining to the Costa Rican Jungle With Noam Kostucki, Founder of HiR Adventure

July 29th, 2018

34:30

Noam Kostucki, author, mentor, public speaker and the founder of HiR shares his extraordinary journey of bringing his jungle culinary experience 'HiR …

#8: The Power of a Brandful Workforce With Julia Gometz, Author & Co-Founder of Brandful Code

July 18th, 2018

29:05

We had the opportunity to speak with Julia Gometz about the power of having a 'brandful' workforce. Julia is a global thought leader, practitioner in …

#7: Scaling a Danish Bakery Chain in London With Alastair Gordon, UK OPS Director Ole & Steen

July 5th, 2018

28:55

Alastair Gordon, the UK Operations Director of Ole & Steen describes the process of bringing the Danish bakery chain Lagkagehuset (Ole & Steen)to the UK. He explains the strategic adjustments that were necessary …

#6: 'Only the Innovative Will Survive' With Joe Cripps, Co-founder and MD at Trail

June 13th, 2018

25:29

Joe Cripps, the Co-founder and MD at Trail joins us to discuss his experience of being a hospitality freelance consultant, how Trail can provide …

#5: Is Your Business GDPR Ready? The Ziik Work App With Søren Iversen, COO of Ziik

May 21st, 2018

29:34

We sat down with Søren Iversen, the COO of Ziik. Ziik is an internal communications work app that empowers employees, simplifies communication and ensures GDPR compliance. Søren does a great job of summarising GDPR, the …

#4: Recruiting in the Hospitality Industry With John Haite, Director of Love Hospitality Ltd

May 2nd, 2018

19:34

Here is the first podcast featuring our guest John Haite, the founder of Love Hospitality. Love Hospitality is a recruitment company that specialises in finding the top talent for hospitality businesses. With 15 years …

#3: How to Increase Restaurant Profitability With Ivan Brewer, Restaurant Profitability Expert & Thought Leader

April 11th, 2018

29:49

This podcast is featuring Ivan Brewer - a true expert in restaurant profit. Hear his thoughts on the industry, including key challenges, the role of …

#2: Bringing a New Food Concept to Life With Mariam French, Hospitality Strategist & entrepreneur

March 8th, 2018

24:17

Welcome to the second Hospitality Mavericks Podcast featuring Mariam French- an entrepreneur who is in the early stages of bringing her groundbreaking sausage company to life. We had the pleasure of chatting with Mariam …

#1: Building Culture and the Friska Story With Griff Holland, Co-Founder of Friska

March 7th, 2018

25:25

Welcome to the very first Hospitality Mavericks Podcast! We had the pleasure of interviewing Griff Holland, one of the co-founders of Friska- an …

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