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4/19 Do We Need KPIs for Performing Arts

17:05

Episode description

Key Performance Indicators (KPIs) are a well used tool in business. Should we apply them in performing arts, too? If so, they need to relate to the organisation's strategy. 

More news on the discussion around the behaviour of Maestro Daniel Barenboim and the ideas for a new opera house in Dusseldorf, again, in a harbour.

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7/19 Marketing Events Outside of Your Catchment Area

March 25th, 2019

14:53

Many venues are strongly focused on their natural catchment area. And they are great in marketing to people in that area. But, as Bernhard Kerres points out, targeted marketing and sales can reach out to towns outside …

6/19 Imagine the Environmental Friendly Performing Arts Organization

March 11th, 2019

25:00

The Helsingborg Symphony Orchestra and Concert Hall has announced that they will reduce the air travel of soloists and conductors to take a step …

5/19 Where is the Star Alliance for Performing Arts?

March 4th, 2019

16:54

The airlines have early on realised the importance of forging alliances between themselves. All major airlines are now part of one of the three worldwide alliances. Performing arts organisations tend to stay …

3/19 Don't be Anti-Social

February 18th, 2019

15:42

Performing Arts Institutions enjoy the company of hundreds, often thousands of people attending their events every day. The first thing an audience member hears is, "Please turn off your phone. Taking photos, videos or …

2/19 Customer Experience and Spotify's Move into Podcasting

February 10th, 2019

21:37

Museums are far ahead providing a much richer customer experience than most performing arts institutions. Bernhard Kerres has some suggestions for concert halls and theatres based on his latest visit to the Van Gogh …

1/19 Ticket Pricing and Discovering Florence Price

February 4th, 2019

20:48

Increasing revenue without jeopardising access is important to any performing arts venue. When one takes the perspective of an audience member, there are many opportunities to increase revenue per show without …

Pilot/19

January 29th, 2019

2:14

A short introduction to our new podcast about performing arts management. Bernhard Kerres, the former CEO and Artistic Director of the Wiener Konzerthaus introduces the Haydn 1791 Podcast. Don’t hesitate to reach out at

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