"We're not robots, we're people. And it's PEOPLE that get things done, together".
Samantha Watson (AICPA & CIMA, London) talks to specialist people-developer, speaker, and trainer Clare Haynes of Wildfire. They discuss the differences between Emotional Intelligence and Emotional Quotient, the ways that they contribute to a better-functioning workplace environment, and how it can help when having difficult conversations.
Clare Haynes has a psychology background and a career which has spanned communications, sport, sales and fundraising in media, charity and public sectors. Based in Warwickshire, UK, she is a professional speaker for membership organisations and companies.
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