"First figure out the 'why', not from a organisational perspective but 'why' for a particular business process, and THEN figure out what technology - if any - will be needed to transform and automate that."
GBD62. Waqqas Mahmood leads Advanced Technology & Intelligent Automation at Baker Tilly Virchow Krause, LLP. He tells Kyle Hannan (AICPA & CIMA, UK) about the basic jargon of RPA and AI, why you should understand the tech before you put it all together, and how to identify the goals of the digital transformation. He also outlines his "3 Fs" process for fighting the factors of failure.
Waqqas Mahmood is head of Advanced Technology & Intelligent Automation at Baker Tilly Virchow Krause, LLP (Washington) and was previously their Director of Innovation. Prior to that, he was Manager, Advisory - Digital & Emerging Technologies for EY in New York, a co-founder and Board Member of Cambridge Global Advisory, and even worked as a Senior Manager for Research In Motion, makers of the corporate world's original favourite mobile device The Blackberry. A PEO-qualified Engineer, he has an MBA in General Management from Harvard University, where he was Vice-President of their E-Business Society. Connect with him on LinkedIn, or Twitter as @waqqas_mahmood.
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