There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.

Perhaps still an industry with a negative perception externally, the reality is very different & very positive.This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are.

I’ll be chatting to people who know their stuff and are doing great things.

This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.