Get Out of Wrap - Contact Centre Chat
There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant,… read more
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#148 Phil & Chris of The Forum on data, targets and performance. Following on from last week's excellent episode this is another episode where …
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