Talking to thought leaders about the impact of technology on the future of business.
Episode 14: Jeanne Bliss
She’s one of the foremost experts on customer-centric leadership and pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate. She’s driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.
Jeanne is the author of Chief Customer Officer as well as Chief Customer Officer 2.0. She also wrote “I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad.” Her most recent book is titled, “Would you do that to your Mother? The Make-Mom Proud Standard for How To Treat Your Customers.”
Jeanne travels the world as a keynote speaker, and has appeared in major media outlets such as Fast Company, Forbes, and MSNBC.
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