Blake Morgan is a Customer Experience Futurist. Her first book was titled “More is More: How The Best Companies Go Farther and Work Harder To Create Knock Your Socks Off Customer Experiences.” She serves as adjunct faculty at Rutgers, and contributes to Forbes and the Harvard Business Review. Blake’s worked with companies like Ericsson, Intel, Verizon Wireless, and many more, and is the host of The Modern Customer Podcast. Listeners can also check out her weekly customer experience video series on YouTube.
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