Forward Focused
Talking to thought leaders about the impact of technology on the future of business.
•20:06
Episode 16: Shep Hyken
Shep is a Customer Service and Experience Expert. He's a New York Times and Wall Street Journal bestselling author of books like Be Amazing Or Go Home as well as The Cult of the Customer. Shep's worked with clients around the world including American Airlines, AAA, Anheuser-Busch, AT&T, Aetna, Abbott Laboratories, American Express and that's just a few of the A's.
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