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Filene Research Institute

69 EpisodesProduced by Filene Research InstituteWebsite

Nonprofit, independent think and do tank for the consumer finance industry. Examining the future of credit unions, retail banking and cooperative finance.

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Filene Fill-In Ep. 68: Introducing Filene’s Newest Research Fellow Dr. Lisa Servon

June 30th, 2020


In this episode, we introduce you to our newest Filene Fellow for the Center of Excellence for Consumer Financial Lives in Transition. Dr. Lisa Servon is the Kevin and Erica Penn Presidential Professor and Chair of City …

Filene Fill-In Ep. 67: Fellow Huggy Rao on "Leading with the Help Muscle"

June 11th, 2020


This episode brings you insights from Filene Fellow Huggy Rao, professor of organizational behavior and human resources at Stanford’s Graduate School …

Filene Fill-In Ep. 66: Managing Misinformation in the Midst of a Pandemic

April 22nd, 2020


In a public health crisis, timely, reliable and trustworthy information is critical to safeguarding people’s health and well-being. Unfortunately, …

Filene Fill-In Ep. 65: Introducing New DEI Center Fellow Dr. Quinetta Roberson

February 19th, 2020


On January 13, 2020, Filene officially launched our new Center of Excellence for Diversity, Equity and Inclusion, led by Dr. Quinetta Roberson of Villanova University.

Hear directly from Quinetta in this episode about …

Filene Fill-In Ep. 64: Speaking Of Change 2020 - LIVE

February 16th, 2020


How can credit unions in the 21st century deliver the best member experience?

At the start of each year, Filene takes a moment’s pause to reflect and speak to our local credit union community to share the latest insights …

Filene Fill-In Ep. 63: 2020 Outlook and 2019 Recap with Filene’s Research Team

January 14th, 2020


For this first episode in 2020 of our podcast, I asked Filene’s entire research team to reflect back and pick what they saw as the most essential research insight from our 2019 library. Then I asked each to give a …

Filene Fill-In Ep. 62: In the Studio with Filene Fellow Sekou Bermiss

December 17th, 2019


Join us for a special episode in the podcast studio to get to know Filene Fellow for the Center of Excellence for the War for Talent, Sekou Bermiss!

We start with a discussion on the work he’s doing as the lead …

Filene Fill-In Ep. 61: Fintech Catalyst Incubator and Align ISA Research and Results

December 4th, 2019


The US economy has been humming along for more than a decade with unemployment at historical lows, but unfortunately those numbers only tell a part …

Filene Fill-In Ep. 60: Competing and Winning on MX with Dennis Campbell

November 7th, 2019


Earlier this summer, Filene held a research event focused on creating exceptional member experiences by redesigning organizations from a perspective of both the inside out and the outside in – meaning looking at how …

Filene Fill-In Ep. 59: A Look into the Cooperative Trust, Part 2

October 22nd, 2019


We pick up here where we left off last time learning about the Cooperative Trust community and the Crash experience – if those last few words meant nothing to you, please go back to part 1 and take a listen now. We …

Filene Fill-In Ep. 58: A Look into the Cooperative Trust, Part 1

October 1st, 2019


We are wired for connection; it is part of our DNA. Human beings have a basic need to belong to groups and form relationships – and we spend much of our lives doing just that. What we don’t often measure is the power …

Filene Fill-In Ep. 57: Happy Birthday Ed Filene!

September 3rd, 2019


Edward Albert Filene was born on September 3, 1860. While the world was very different nearly 160 years ago when our namesake was born, it has been fascinating to pause this week, taking a moment to learn more about …

Filene Fill-In Ep. 56: Car Ride Conversation with Filene Fellow Bill Maurer

August 21st, 2019


This one is for all of you that love stories about money…where it came from, where it’s going, how it’s going to get there and how our lives will always be impacted by the ways we use physical and digital currencies.

Filene Fill-In Ep. 55: A Conversation with AACUC's Renée Sattiewhite

August 6th, 2019


We had the chance to talk with Renee Sattiewhite, Executive Director of the African American Credit Union Coalition at CUNA’s Governmental Affairs Conference this year. I wanted to learn more about the AACUC, learn what …

Filene Fill-In Ep. 54: Eyes on i3; 2019 Spring Projects, Part 2

July 30th, 2019


This episode picks up where episode 52 left off with our most recent i3 team projects. You’re about to hear from 3 more teams about their experiences working together, examining a problem and approaching a viable …

Filene Fill-In Ep. 53: Celebrating 30 Years of Filene Research

July 9th, 2019


On May 31, 1989, Filene was officially incorporated as an organization, which means we are now celebrating 30 years of existence. In this interview with Filene’s chief research and development officer, George Hofheimer, …

Filene Fill-In Ep. 52: Eyes on i3; 2019 Spring Projects and 2020 Applications

June 24th, 2019


If you’re interested in what a day in the life of an i3er is like, this is your chance to get that inside look. I sat down with all 6 of the i3 teams that recently presented their projects at Filene’s “Future of Trust” …

Filene Fill-In Ep. 51: Talking Blockchain With Keynote Speaker Dr. Lana Swartz

May 19th, 2019


Dr. Lana Swartz, Assistant Professor in the Department of Media Studies at the University of Virginia spoke at the Filene breakfast this year about industries that are using the blockchain and why credit unions might …

Filene Fill-In Ep. 50: Talking Algorithms and Algorithmic Systems with Dr. Nick Seaver

May 10th, 2019


What really is an algorithm? This episode dives a bit deeper into this topic that we’ve talked about here before and relates to much of our research …

Filene Fill-In Ep. 49: The Credit Union of the 21st Century!

May 2nd, 2019


In many ways, the credit union model in this country was officially defined in 1934 by the Federal Credit Union Act (FCUA). At the time, credit unions’ main focus was around promoting savings and thrift, and providing …

Filene Fill-In Ep. 48: Do Credit Union Mergers Create Member Value? (You Might Not Be Surprised!)

April 15th, 2019


Mergers-- they have dramatically restructured the credit union system over the last 5 decades. And Credit union leaders have accepted this as a reality of the current financial services landscape.

But that does not mean …

Filene Fill-In Ep. 47: Who Do Credit Unions Belong To? (You might be surprised)

April 2nd, 2019


For today's show, I am joined by Filene’s Managing Director of Research, Taylor Nelms, as we interview Andrew Turner, Legal Research and Writing …

Filene Fill-In Ep. 46: Streaming from the Swift Studio

April 1st, 2019


In the spirit of our love for prototyping and innovation that changes lives, we at Filene are trying something new today: a research-based streaming music service for the cooperative finance industry. Currently, we have …

Filene Fill-In Ep. 45: LIVE - Speaking Of Change 2019

March 6th, 2019


Filene Research Institute’s namesake, Ed Filene, wrote the book “Speaking of Change” in which he emphasized the importance of always looking ahead, never remaining stagnant and keeping up with ever changing times. And …

Filene Fill-In Ep. 44: "Is your credit union ready to welcome me?" with Dreamer Kenia Calderon

February 4th, 2019


Today’s episode is extra special. We shared our office space last month with Coopera -- a consulting firm located in Des Moines, Iowa, focused on …

Filene Fill-In Ep. 43: Domestic Violence Recovery Loan Program—Research vs. In-Practice

January 24th, 2019


Credit unions have a unique vantage point to see the way financial barriers hold people back day-in and day-out. And they’re also in a unique …

Filene Fill-In Ep. 42: How to “see sooner” and “act faster” when change is relentless

December 21st, 2018


The financial industry has long faced change: in technology, consumer preferences, regulation, and new business models. To thrive, credit union …

Filene Fill-In Ep. 41: Diving Headfirst Into the (Applicant) Pool

June 29th, 2018


We’ve boiled down our latest research about attraction and retention strategies for credit unions from our Center for the War for Talent. Our new …

Filene Fill-In Ep. 40: Credit Unions' Acquisitions of Banks and Thrifts

June 5th, 2018


So, a professor, a lawyer and a CEO walk into… a podcast…? No this isn’t the set up for a joke…But it is an amazing tale of a credit union growth …

Filene Fill-In Ep. 39: What’s the real issue with small dollar loans?

May 10th, 2018


Interview: Ben Morales, Chief Technology and Operations Officer at Washington State Employees Credit Union and CEO of QCash Financial -- about the …

Filene Fill-In Ep. 38: Will Be Done Part 2 -- Why WILL it matter?

May 1st, 2018


Thank you for joining us for part two of our show about Will Be Done – the tool that helps people create wills. It might seem like a tricky subject, …

Filene Fill-In Ep. 37: Will Be Done Part 1 -- What WILL it be?

April 19th, 2018


We don’t regularly just sit around and talk about our own deaths at Filene… but sometimes we do. A number of us realized we don't have wills and no …

Filene Fill-In Ep. 36: A conversation on Open-Book Management with Harvard professor Dennis Campbell

March 29th, 2018


Based on three principles: transparency, trust and fair treatment, open-book management engages with employees and gets them to think and act like …

Filene Fill-In Ep. 35: Speaking of Change

January 27th, 2018


Today’s show is a LIVE episode, from Filene’s annual “State of the (Credit) Union” address, where we showcase elements of our body of work, what’s new at Filene, and what we see emerging in the marketplace – all very …

Filene Fill-In Ep. 34: RegTech & Credit Unions--Trench Stories, Love & Aspiration

January 8th, 2018


Today we have a very special episode of the Podcast, coming at you from our RESEARCH (dream) TEAM! This is our “Wildcard” output for the newly released research report “Credit Union Regtech: Innovation and Expertise.”

Filene Fill-In Ep. 33: A Conversation on Financial Justice

September 27th, 2017


Lisa Servon, professor and author of "The Unbanking of America: How the New Middle Class Survives" speaks with us on this episode of the podcast. Together with Filene's Incubator Director Adam Lee, we start a …

Filene Fill-In Ep. 32: Two Wins and a Miss for Credit Unions

June 16th, 2017


Today's story looks at two credit unions doing everything they can to support and grow their communities' small business sectors by building out programs that cater to the needs of business owners and entrepreneurs. …

Filene Fill-In Ep. 31: We Can #BuyTwitter?

May 19th, 2017


Are you on Social Media? Are you a Twitter user? Why does that sound oddly similar to the language we would use to talk about drug use…being ‘on’ …

Filene Fill-In Ep. 30: Making Families Less Awkward...Sort Of

April 25th, 2017


Families can be awkward…way awkward. And we can’t help that here at Filene. In fact, we think of ourselves as one big family and we’re awkward as all heck. "Awkward family photos" ticks up a notch in Google searches …

Filene Fill-In Ep. 29: Financial Literacy Learnings with Annamaria Lusardi

April 13th, 2017


Today’s interview is a first for our podcast, I visited the home base of one of our research fellows on a recent trip to Washington D.C. Annamaria Lusardi showed me around her humble but impressive research center on …

Filene Fill-In Ep. 28: Research Center & Colloquia News from Andrew

April 7th, 2017


Managing Director of Research at Filene, Andrew Downin, speaks with me about the Institute's research strategy pivot to the 5 Centers of Excellence …

Filene Fill-In Ep. 27: The Right Coach for the Job w/Jimese and Mike

March 29th, 2017


Impact Director Jimese Harkley and Mike Neill of Vertex talk about the challenging task of training high-level leaders and the impact good coaching can have on the entire organization. Through Filene's research we've …

Filene Fill-In Ep. 26: Visa is Planting the Seed; Growing Credit Union Careers (Part 2)

March 24th, 2017


Today’s podcast offers PART 2 of interviews recorded at CUNA's Governmental Affairs Conference at the end of February. With Visa SVP, Doug Leighton, head of community accounts, we talk about Filene's 5th Center of …

Filene Fill-In Ep. 25: Shoe Twins Sekou and George on Attracting Top Talent (Part 1)

March 14th, 2017


In Part 1 of this episode on our newest research Center of Excellence on the 'War for Talent,' I speak with Dr. Sekou Bermiss, Filene Fellow for the …

Filene Fill-In Ep. 24: Brandon and Matt, OG Crashers of The Cooperative Trust (Part 2)

March 6th, 2017


The Cooperative Trust, a nation-wide community of young credit union professionals that attend some of the industry's most important events together in their own way, has won the 2017 Herb Wegner Memorial Outstanding …

Filene Fill-In Ep. 23: The Brent and James Bookends of The Cooperative Trust (Part 1)

February 24th, 2017


The Cooperative Trust, a nation-wide community of young credit union professionals that attend some of the industry's most important events together in their own way, has won the 2017 Herb Wegner Memorial Outstanding …

Filene Fill-In Ep. 22: On Onboardability with Sean and Jimese

February 15th, 2017


Filene Impact Director Jimese Harkley and Onboardability CEO & Co-Founder Sean Yokley talk to me about first impressions in a …

Filene Fill-In Ep. 21: The Fosscast--Getting to Know New Filener Ryan Foss

February 2nd, 2017


Join us for a very special episode of the Filene Fill-In where we turn it into a "Fosscast" while we get to know our newest member of the team: Managing Director of Innovation, Ryan Foss! Ryan has done a lot of …

Filene Fill-In Ep. 20: A Filene360 Throwback Gameshow and #FileneFun (Part 2)

January 22nd, 2017


Each new year, Filene invites our members, credit union friends and system partners to join us for a little fun and a little discussion on what we see coming to the credit union industry in the year ahead. This is …

Filene Fill-In Ep. 19: A Filene360 Hug to Credit Unions from Mark "Trebek" Meyer (Part 1)

January 13th, 2017


Each new year, Filene invites our members, credit union friends and system partners to join us for a little fun and a little discussion on what we see coming to the credit union industry in the year ahead--This is …

Filene Fill-In Ep. 18: In the Member's Shoes with Constance and Erin

December 12th, 2016


Constance Anderson, Principle and Founder of MemberXP and Erin Coleman, Senior Impact Director walk us through a mile (or more!) in our members' …

Filene Fill-In Ep. 17: What's So Savvy About SavvyMoney?

December 1st, 2016


Born from the concept of credit score subscription services popularized by catchy theme songs, SavvyMoney brings all the benefits sought by consumers …

Filene Fill-In Ep. 16: The Story of 6 Clicks in 60 Seconds

November 9th, 2016


Tansley and I jump on the line with Qcash Financial CEO Ben Morales to find out more about this short-term small-dollar lending solution that offers …

Filene Fill-In Ep. 15: The Lowdown on Larky

October 19th, 2016


On today's show we talk with Gregg Hammerman, CEO of Larky -- a member engagement and loyalty program that helps credit unions add value for their members. We've also got Tansley Stearns, Chief Impact Officer on the …

Filene Fill-In Ep. 14: New Opportunities For All, At Filene

September 22nd, 2016


One fateful day at Filene, we received an email, and the subject line solemnly read, "Andrew Downin is leaving..." SPOILER ALERT: After a collective …

Filene Fill-In Ep. 13: Happy Birthday, Ed Filene!

September 2nd, 2016


Saturday, September 3, we celebrate our namesake Ed Filene's birthday! He was born in 1860 in Salem, Massachusetts. Join us in celebration of the father of the U.S. credit union movement!

How did Filene come to be such, …

Filene Fill-In Ep. 12: An Innovative Approach to Student Loan Debt with the Debt Dragons

August 25th, 2016


I bust in on a team of innovators' working session to get the scoop on what they're doing and why. Filene'rs Marnie and Andrew introduce us to the Debt Dragons and the real issues they are attempting to slay for us out …

Filene Fill-In Ep. 11: Communications, Social & Digital Media Chat with Tiffany and Kat

August 19th, 2016


Today's Fill-In is all about what Filene has been doing behind the scenes to improve our communications, social media and digital presence. With the …

Filene Fill-In Ep. 10: Taking Research into Action with Impact Director Brenton Peck

August 9th, 2016


Impact Director Brenton Peck has been a Filene Team member only 4 short months but his knowledge on how to deliver Filene's research to credit unions in actionable and tangible ways is anything but short. Join us for a …

Filene Fill-In Ep. 9: The podcast on podcasting with the Foundation's Christopher Morris

August 3rd, 2016


The credit union world has one more podcast! The National Credit Union Foundation launched their new podcast series, Murmurings (I know, clever, eh?) last month. I speak with the Foundation's Director of Communications …

Filene Fill-In Episode 8: Elry helps credit unions find the metaphorical Pokémon

July 28th, 2016


Impact Director & Analyst Elry Armaza fills us in on custom research projects, helping credit unions with converting innovation to implementation and developing strategies that live and breathe all year long.
We …

Filene Fill-In Episode 7: Fiscal year wrap-up, future Filene and things we do when Mark's away

July 20th, 2016


Sitting down with "acting CEO" George and Patsy, I learned a lot about how Filene performed over the past fiscal year and our plans for forging ahead …

Filene Fill-In Episode 6: Working with credit unions to close the financial service access gap

July 12th, 2016


We sat down with Filene's Incubator Director, Adam Lee, to learn more about the research and work being done to forge a path forward through the power of credit unions to financially empower all members of our …

Filene Fill-In Episode 5: Crash-Talking with James Marshall

July 1st, 2016


Join the conversation with Cooperative Trust Manager James Marshall as we talk origins of the Crasher movement, recent adventures, future …

Filene Fill-In Episode 4: Talking Strategy with Tansley

June 22nd, 2016


Strategy is alive! Rather than a 1-2 day activity producing a 100-page report that few will read, an organization's strategy should be an active part …

Filene Fill-In Episode 3: New Research, Credit Union Culture and Centers of Excellence

June 8th, 2016


Research Manager Stephanie Galligan joins us on the podcast to explain the first research report ever released as part of our new Centers of …

Filene Fill-In Episode 2: New Ideas, Cooperative Innovation and Cool Socks

May 11th, 2016


Episode 2 of the Filene Fill-In podcast has us chatting with the fine Filene felines (aka cool cats) Marnie, Andrew and George about credit union …

Filene Fill-In Episode 1: International Filene Impact, March 2016

March 16th, 2016


Here we are, the first episode EVER of the Filene Fill-In: The podcast where we fill you in on what's been going on at Filene and out and about in the financial services world. In this show we're joined by the genius …

The Filene Fill In Pilot Episode

February 17th, 2016


The Filene Fill In -- A Podcast where we fill you in on what's been going on at Filene Research Institute. This is our just for fun test episode featuring Chief Knowledge Officer George Hofheimer and CEO Mark Meyer

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