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Eventful: The Podcast for Meeting Professionals

101 EpisodesProduced by Northstar Meetings GroupWebsite

Hosted by Northstar Meetings Group, Eventful invites you to listen in on insightful conversations about hot topics in the meetings and events industry. Tune in for interviews and analysis of the editorial coverage in Meetings & Conventions, Successful Meetings, Meeting News and Incentive.

19:36

Truth or Lies? Business Advice From a Body-Language Expert

Deception is rampant in the business world today, says body-language expert Traci Brown. After suffering significant losses, meeting planners and suppliers are more apt to bend the truth or omit important information to seal a deal. In this discussion with Northstar’s Loren Edelstein, Brown reveals the verbal and physical clues that subconsciously coincide with lying.
 
Key topics addressed:

  • Why lying is so prevalent today (1:45)
  • How deception can take many forms, including lies of omission (3:15)
  • The danger of “alternative facts,” bold-faced denials and “deep-fake video” (3:45)
  • Why there’s less transparency in hotel negotiations today (5:00)
  • Clues that suggest someone is lying or holding back information (6:48)
  • Why performance guarantees aren’t effective (8:30)
  • How communication is critical for avoiding and resolving problems (10:00)
  • Identifying signs of deception in a phone call  (10:50)
  • Why you should trust your gut; believe it the first time and take action (12:20)
  • How paying close attention is the most important way to spot deception (13:00)
  • What to do or say when you suspect a problem (13:50)
  • How to present yourself as authoritative and trustworthy in negotiations (14:35)
  • A simple hand trick that will give you confidence (15:00)
  • How confidence is reflected in your choice of words (16:55)
  • Where to go for more information on reading body language (18:40)

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