If we asked you the top three things consumers want out of their retailer, what would your answer be?
We're betting engagement, trust and advocacy aren't what immediately came to mind, but they should be.
In this episode, we're joined by Jesse Kostuhoski, Vice President of Retail Development for the Furniture and Appliance Mart in Stephens Point, Wisconsin. He is a 25 year + industry veteran, including spending more than 15 years in retail stores and almost a decade with Serta. Based on his unique perspective, it is clear he has a pulse on the consumer and what their core needs are.
We also chat hiring and the current issues with finding good help. Lack of help is a pervasive problem that is currently affecting every industry and we discuss how hiring an employee goes beyond their skillset, but must also include a discussion on goals and dreams--both for the employee and you as their employer.--- Send in a voice message: https://anchor.fm/mattresspodcast/message
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