Digital Experience Revolution

Are the robots coming back for their jobs?  Science fiction has long-depicted robots as both human helpers and foils.  From Rosey on the Jetsons to Commander Data on Star Trek to the Terminator and even HAL, they can be a helper, a hero, or an anti-hero.  Charlie and Frank discuss the concept of robots and their role in our Digital Society.

But can robots be employees?  You’ll hear about one company that has developed a “Digital Workforce” of call center agents that can be hired and fired on demand.  When one of us makes a mistake, you usually say, “well we’re only human.”  Can you say that about a robot?

Articles mentioned:

• Automation Anywhere Introduces the New Digital Worker
• The Rise of Digital Worker

Companies discussed:

• Inference Solutions