Digital Experience Revolution

Are the robots coming back for their jobs?  Science fiction has long-depicted robots as both human helpers and foils.  From Rosey on the Jetsons to Commander Data on Star Trek to the Terminator and even HAL, …

How is our perspective of productivity changed in the Digital Age?  Productivity used to be measured in “output,” but in the Digital Age, …

In an agile Digital economy, is it more important to be resilient or more important to have good business continuity?  Or is this a “false equivalency” where both are needed?

Charlie and Frank discuss the …

Before the pandemic, a virtual event or live streaming a conference was a convenience – almost an accommodation for those who could not be …

Is change and agility so ubiquitous that we are no longer in the Digital Age, but in the Age of Disruption? Has resiliency become the newest organizational capability?

Charlie and Frank discuss how disruption …

Last week Charlie and Frank pointed out that all companies must now be aware of social issues their customers believe in.  This means being more engaged on social media.  But how far does one go?  Is everyone …

Episode 2

The customer experience used to be just about understanding your customers’ needs and patterns. Now it is about the customer journey. Can that journey exist as a mere transaction between buyer and seller; or …

• How will the COVID-19 coronavirus impact the future of the workplace experience?
• While the legacy “office” may be dead could a hybrid …