Cover art for podcast Digital Experience Revolution

Digital Experience Revolution

8 EpisodesProduced by The Institute for Digital TransformationWebsite

From The Institute for Digital Transformation, this is The Digital Experience Revolution with Charles Araujo and Dr. Frank Granito, where we explore emerging trends and technologies around Digital Transformation, the Customer Experience and The Future of Work — and how they are reshaping organizatio… read more

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New Digital Worker is a Robot!!

August 12th, 2020

Episode 8

Are the robots coming back for their jobs?  Science fiction has long-depicted robots as both human helpers and foils.  From Rosey on the Jetsons to Commander Data on Star Trek to the Terminator and even HAL, …

The Productivity Pickle

August 5th, 2020

Episode 7

How is our perspective of productivity changed in the Digital Age?  Productivity used to be measured in “output,” but in the Digital Age, …

Double-clicking on Resiliency

July 29th, 2020

Episode 6

In an agile Digital economy, is it more important to be resilient or more important to have good business continuity?  Or is this a “false equivalency” where both are needed?

Charlie and Frank discuss the …

Your Next Conference is Virtual

July 22nd, 2020

Episode 5

Before the pandemic, a virtual event or live streaming a conference was a convenience – almost an accommodation for those who could not be …

The Resiliency Requirement

July 15th, 2020

Episode 4

Is change and agility so ubiquitous that we are no longer in the Digital Age, but in the Age of Disruption? Has resiliency become the newest organizational capability?

Charlie and Frank discuss how disruption …

The Empathy Economy

July 8th, 2020

Episode 3

Last week Charlie and Frank pointed out that all companies must now be aware of social issues their customers believe in.  This means being more engaged on social media.  But how far does one go?  Is everyone …

Link between Customer Journey and Empathy

July 1st, 2020


Episode 2

The customer experience used to be just about understanding your customers’ needs and patterns. Now it is about the customer journey. Can that journey exist as a mere transaction between buyer and seller; or …

Has COVID-19 Already Killed the Office?

June 18th, 2020

Episode 1
  • How will the COVID-19 coronavirus impact the future of the workplace experience?
  • While the legacy “office” may be dead could a hybrid …
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