“Uncertainty creates fear, fear create anger” -- Lara Currie
Out of control Karen’s are the poster people for the rise in bad behavior.
Uncertainty causes fear, and fear causes anger. All too often that anger is vented in the wrong venue. Customers rage at service workers, policies trigger push back, and those who want things to ‘go back to normal’ (whatever that is) are walking around in a heightened emotional state that your staff has to deal with.
In today’s episode, what ONE THING you can do to tame those unruly clients and diffuse the anger that your clients are expressing
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© Lara Currie 2021
Show Intro music by Scott Holmes Music
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