Cover art for podcast Difficult Happens; Effective Communication for Bosses

Difficult Happens; Effective Communication for Bosses

100 EpisodesProduced by Lara CurrieWebsite

Lara Currie is on a mission to transform the way we communicate with one another. The workplace doesn't have to be the source of conflict and discord. She'll teach you how to have open and honest communication with people, how to navigate conflict, and how to deal with the difficult "stuff" we all e… read more


185 How to Tame a Client

“Uncertainty creates fear, fear create anger” -- Lara Currie

Out of control Karen’s are the poster people for the rise in bad behavior.

Uncertainty causes fear, and fear causes anger. All too often that anger is vented in the wrong venue. Customers rage at service workers, policies trigger push back, and those who want things to ‘go back to normal’ (whatever that is) are walking around in a heightened emotional state that your staff has to deal with.

In today’s episode, what ONE THING you can do to tame those unruly clients and diffuse the anger that your clients are expressing

  • Why people are more disrespectful
  • Is incivility on the rise?
  • How do you show empathy when they are a jerk
  • What key phrases will work to calm a tense situation

Work with Lara:

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Corporate Training

Difficult Happens by Lara Currie 


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Complimentary Breakthrough Consultation



10 TIPS for Dealing with Difficult People

Series on Manipulation

Series on Assessments

Series on Conflict Personality-Types


© Lara Currie 2021

Show Intro music by Scott Holmes Music

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