Deep Listening - Impact beyond words - Oscar Trimboli
The world is a noisy place where you fight to be heard every day. Despite the fact that we have been taught at home and at school how to speak, none of us has had any training in how to listen. Multiple academic studies have shown that between 50% and 55% of your working day is spent listening, yet … read more
Listening to your employees with Geoff Ho
How do employee surveys get in the way of listening?
How do you listen in face-to-face situations and at scale, to hundreds or thousands of employees?
Oscar speaks with Geoff Ho, a renowned director and behavioural scientist. Geoff has worked in Google's People Analytics team and is now at Rogers, where he helps shape the management strategies for more than 26,000 employees. His award-winning research is used by governments and organisations around the world.
How do you listen to what's unsaid, by analysing data?
How do you make sure you listen to large groups of people without bias?
Learn how to conduct a listening tour that actually works, how to design effective focus groups, and how Google listened to its employees and gave them a pay rise.
Geoff maps the process of listening to your employees onto the Five Levels of Listening. Learn how to become a Deep Listener at scale.
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