Leaders’ operating rhythms or schedules rarely make time to just sit and listen to their employees. By listening, it aligns leaders with employees to increase the bottom line. It makes all the difference in the world.
A team listening environment correlates with financial performance and employee satisfaction, productivity, and retention.
Michelle K. Johnston, a university professor in the United States, is an expert in leadership communication. She makes the connection between leaders listening and the positive impact on financial performance. She describes the importance of pausing and silence to understand what you are thinking, and the continuous effort to learn from and listen to your staff. People want to know they are being heard and that their thoughts become part of the leadership team’s action plan.Michelle explains the role of engagement surveys and the differences between qualitative and quantitative feedback.
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Links and Resources:
What I have found, it’s the qualitative feedback that makes all the difference in the world. - Michelle
It’s ok to pause and to be comfortable with silence and collecting your thoughts. - Michelle
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