Cover art for podcast Deep Listening - Impact beyond words - Oscar Trimboli

Deep Listening - Impact beyond words - Oscar Trimboli

139 EpisodesProduced by Oscar TrimboliWebsite

The world is a noisy place where you fight to be heard every day. Despite the fact that we have been taught at home and at school how to speak, none of us has had any training in how to listen. Multiple academic studies have shown that between 50% and 55% of your working day is spent listening, yet … read more

34:48

Listen like FBI negotiator Chris Voss

Chris Voss is a global corporate negotiation expert; a former FBI hostage negotiator, CEO of the Black Swan Group and author of the national best-seller: "Never Split The Difference: Negotiating As If Your Life Depended On It". His company specialises in solving business communication problems, using hostage negotiation solutions.

Chris says the cost of not listening in the corporate world amounts to 70% of opportunities missed.

Chris points out the 'Yes addiction' our society has in its communication, intent on extracting a yes from the other person in the conversation. The single biggest force in decision making is avoiding a loss or rejection, not to accomplish again - simply considering the phrasing of a question can make for more productive conversation.

Chris shares dramatic stories of how listening between the lines saved the day in dangerous negotiations. His bite-sized pieces of wisdom based on years of experience are truly valuable.

Tune in to Learn

  • How observational statements get speakers to say more than questions
  • How control of conversations can work like judo
  • How to summarise another person's perspective

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