Deep Listening - Impact beyond words - Oscar Trimboli

With a doctorate in sociocultural and medical anthropology, and a degree in visual design, Michelle Barry has spent the past 20 years pioneering new ways to engage people by understanding the nuances of human behavior, emotions and how to effectively translate culture.

Michelle explains the importance of context for listening, creating the right environment and making the speaker feel comfortable. She begins by drawing the connection between listening and food, why it helps establish contextual cues that direct both the speaker and listener, without them knowing.

Michelle talks about the importance of listening in business environments, where it can combat an otherwise exclusive focus on decision-making. The best results often come from the ability to be comfortable with the uncomfortable, leaving a pause longer than normal and asking the unspoken questions. Similarly, Michelle emphasises that turning off recorders and cameras – giving a speaker the freedom to retract and retry what they have to say – is crucial.

A lesson learned the hard way, Michelle tells the story of a potential client that she misunderstood by not listening deeply, instead being too caught up in the possible outcome of the work.

• Why pizzas are round rather than square
• That if you can't relate to a person, there's a good chance you can't listen to them
• The importance of context and culture in listening
• The four level listening pathway

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