back arrowView show

Critical Feedback

Episode description

Do you need to get better at giving and receiving feedback? Dan and Alison answer your questions with the help of consultant Ben Dattner. They talk through what to do when your employee wants to give you feedback, your feedback to others doesn’t seem to make a difference, or someone who isn’t your boss comments about your performance.

From Alison and Dan’s reading list:

HBR: The Right Way to Respond to Negative Feedback by Tasha Eurich — “While critical feedback can frequently be given objectively and with the purest of motives, it can also be inaccurate and/or nefarious in nature: a coworker who wants to throw us off our game; a boss who has completely unachievable expectations; an employee who is scared to speak truth to power; a friend who projects her own issues onto us. It’s hard to know what is real and what should be filtered out.”

HBR: In Performance Appraisals, Make Context Count by Ben Dattner — “Organizations could achieve greater accuracy in evaluating employee performance by considering both the person and the situation. However, this is rarely done. Consider a call center where the performance of employees is assessed based on the volume of sales or the dollar amount of charitable donations. It may be the case that two employees sitting in adjacent work spaces are assigned different geographic regions, or different populations of potential customers or donors.”

HBR: The Feedback Fallacy by Marcus Buckingham and Ashley Goodall — “The first problem with feedback is that humans are unreliable raters of other humans. Over the past 40 years psychometricians have shown in study after study that people don’t have the objectivity to hold in their heads a stable definition of an abstract quality, such as business acumen or assertiveness, and then accurately evaluate someone else on it. Our evaluations are deeply colored by our own understanding of what we’re rating others on, our own sense of what good looks like for a particular competency, our harshness or leniency as raters, and our own inherent and unconscious biases.”

HBR: How Leaders Can Get Honest, Productive Feedback by Jennifer Porter — “Sharing feedback is often interpersonally risky. To increase the likelihood of your colleagues taking that risk with you, show them that their honesty won’t be met with negative repercussions. You can do this before you ask for feedback by being curious, rewarding candor, and showing vulnerability. Being curious starts with having the right mindset, or believing that you have something useful to learn.”

episodes iconMore Episodes

Stretch Responsibilities

June 13th, 2019

35:30

Are you being pushed outside your comfort zone? Dan and Alison answer your questions with the help of Jerry Colonna, a professional coach and a …

Unwanted Roles

May 30th, 2019

33:30

Is your job turning into something you don’t want? Dan and Alison answer your questions with the help of Francesca Gino, a professor at Harvard …

Executive Ambitions

May 16th, 2019

33:52

Do you want the corner office someday? Dan and Alison answer your questions with the help of Mike Troiano, a venture capitalist and former executive. They talk through what to do when you’re falling off the executive …

Leading Small Teams

May 2nd, 2019

32:00

Do you have a hard time managing team dynamics? Dan and Alison answer your questions with the help of Facebook executive Julie Zhuo. They talk …

Counteroffers

April 18th, 2019

34:58

Should you accept your boss’s counteroffer to stay at the organization? Dan and Alison answer your questions with the help of Leigh Thompson, a …

Overcoming Negativity

April 4th, 2019

30:57

Do you ruminate endlessly on difficult work situations? Dan and Alison answer your questions with the help of David DeSteno, a psychologist at …

Benefits and Perks

March 21st, 2019

32:31

Are you taking full advantage of your job’s benefits and perks? Dan and Alison answer your questions with the help of PwC chief people officer Mike …

Building Trust

March 7th, 2019

34:59

Could your workplace be more trusting? Dan and Alison answer your questions with the help of organizational psychologist Liane Davey. They talk …

Working Mothers

February 7th, 2019

36:37

Are you struggling to balance career and family? Dan and Alison answer your questions with the help of career coach Daisy Dowling. They talk through what to do when you’re returning from maternity leave, planning to …

Getting Sidelined

January 24th, 2019

38:53

Have you been sidelined at work? Dan and Alison answer your questions with the help of Bill Taylor, a cofounder of Fast Company. They talk through what to do when your responsibilities have been reduced, you’ve been …

Hard Conversations

January 10th, 2019

32:29

Are you dreading a work discussion? Dan and Alison answer your questions with the help of Leslie John, a professor at Harvard Business School. They …

Bored and Disengaged

December 27th, 2018

29:57

Have you checked out at work? Dan and Alison answer your questions with the help of Dan Cable, a professor at London Business School. They talk …

Job-Hopping

December 13th, 2018

32:14

Are you worried about being seen as a job-hopper? Dan and Alison answer your questions with the help of Allison Rimm, a career coach and former executive. They talk through how to leave after a brief time on the job, …

Personal Rebranding

November 29th, 2018

31:32

Do you need a career makeover? Dan and Alison answer your questions with the help of Dorie Clark, the author of Reinventing You. They talk through …

Dysfunctional Teams

November 15th, 2018

31:37

Is your teamwork not working? Dan and Alison answer your questions with the help of Amy Edmondson, a professor at Harvard Business School. They talk …

Race Issues

November 2nd, 2018

31:51

How does race affect your workplace? Dan and Alison answer your questions with the help of Tina Opie, a management professor at Babson College. They …

Underpaid (Live)

October 18th, 2018

33:39

Do you deserve a higher salary? In a live taping with an audience of compensation experts, Dan and Alison answer your questions with the help of

Remote Workers

October 4th, 2018

32:48

How does working remotely complicate your career? Dan and Alison answer your questions with the help of Siobhan O’Mahony, a professor at Boston …

Resignations

September 20th, 2018

34:45

Are you looking to quit your job? Dan and Alison answer your questions with the help of David Burkus, a management professor at Oral Roberts University. They talk through what to do when you want to call out a toxic …

Ineffective Leaders

September 6th, 2018

35:34

Does your organization lack quality leadership? Dan and Alison answer your questions with the help of Peter Bregman, a leadership expert. They talk through what to do when your leaders are indecisive, unprofessional, or …

Medical Leaves

August 23rd, 2018

31:40

Have you taken extended time off due to an illness? Dan and Alison answer your questions with the help of Anne Sugar, a cancer survivor and an executive coach. They talk through what to do when you’re recovering from an …

Poor Communicators

August 9th, 2018

38:18

Is miscommunication a constant problem at your workplace? Dan and Alison answer your questions with the help of Holly Weeks, a lecturer at Harvard …

Firings

July 26th, 2018

32:47

Is a recent firing weighing on you? Dan and Alison answer your questions with the help of Susan David, a psychologist and lecturer at Harvard Medical …

Family Businesses

July 12th, 2018

35:11

Are you struggling with the complications of working in a family business? Dan and Alison answer your questions with the help of Ted Clark, who runs …

Performance Reviews

June 29th, 2018

36:59

Do performance reviews fill you with anxiety? Dan and Alison answer your questions with the help of Adam Grant, an organizational psychologist at the …

Annoying Subordinates

June 14th, 2018

35:41

Does your direct report get on your nerves? Dan and Alison answer your questions with the help of Art Markman, a psychology professor at the …

Office Spaces

May 31st, 2018

31:53

Is your office killing your productivity? Dan and Alison answer your questions with the help of Pete Bacevice, a workplace researcher at the global …

Lateral Moves

May 17th, 2018

32:10

Could a lateral move help your career? Dan and Alison answer your questions with the help of Priscilla Claman, a career coach and former HR …

Toxic Workplaces

May 3rd, 2018

38:47

If your workplace is toxic, can you change it? Dan and Alison answer your questions with the help of Nicholas Pearce, an associate professor at …

Bad Bosses

April 20th, 2018

37:37

Is your boss making your life miserable? Dan and Alison answer your questions with the help of Moshe Cohen, a senior lecturer at Boston University’s …

Career Transitions

April 5th, 2018

35:56

Do you want to shake up your career? Dan and Alison answer your questions with the help of Whitney Johnson, the author of Disrupt Yourself. They talk through what to do when you’ve trained for one career and long for …

Pay Injustices

March 23rd, 2018

36:41

Are you getting paid unfairly? Dan and Alison answer your questions with the help of Shirli Kopelman, a professor at the University of Michigan’s …

Generational Conflict

March 8th, 2018

35:15

Do you have a hard time with older or younger co-workers? Dan and Alison answer your questions with the help of Jennifer Deal, the co-author of What …

Difficult People

February 22nd, 2018

36:14

Do you work with a jerk? Dan and Alison answer your questions with the help of Stanford management professor Bob Sutton, an expert in dealing with …

Office Romances

February 8th, 2018

36:30

Have you ever had a romantic encounter at work? Dan and Alison discuss the minefield of workplace romances with biological anthropologist Helen …

First-time Bosses

February 8th, 2018

36:14

What should you do when you become the boss? Co-hosts Alison Beard and Dan McGinn answer your questions with the help of Harvard Business School …

Introducing Dear HBR:

January 16th, 2018

2:34

The advice show for workplace dilemmas. We take your questions and offer a better way forward.

Loading ...

Download the RadioPublic app for
 FREE and never miss an episode.

Get it on Google PlayDownload on the App Store