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CX Files

100 EpisodesProduced by Mark Hillary and Peter RyanWebsite

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and … read more

29:36

Colson Hillier - Alorica - Building CX Resilience And Innovation

Colson Hillier is the CMO of Alorica. He is based in New Jersey in the US. Mark called Colson for this interview because the most recent Gartner Magic Quadrant mentioned several examples of post-pandemic innovation and resilience being adopted by Alorica - such as virtual contact centers, GigCX, and permanently embracing WFH... in the conversation Colson talks about balancing resilience, innovation, and what Alorica learned from these unsual past two years.

https://www.alorica.com/

https://www.linkedin.com/in/colsonhillier/

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