CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and … read more
Jonas Dahlberg is the CEO and President of Transcom. He is based in Stockholm, Sweden.
Transcom has a team of over 26,000 people working across 22 countries using 33 languages. Jonas likes to say that they are big enough to really matter, but small enough to still listen to their clients.
In this episode Jonas talks about BPO and CX in the post-covid environment - will contact centers change in 2021?
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