Apr 11, 2024
Alex Mead is the CEO of Total CX. He is based in Bahrain.
Alex is a long time friend of the CX Files and he has featured before talking about the need for better CX advice and expertise across the industry. In this discussion with Peter he is talking about Bahrain and the opportunity for this region to emerge as...
Apr 4, 2024
Nirali Amin is the SVP Global Solutions and Success at LivePerson. She is based in the US.
LivePerson recently published a report focused on the state of customer conversations and the emerging "AI gap" between the willingness of customers to use and accept AI customer service solutions and the willingness of executives...
Mar 28, 2024
Chris Hague is the head of marketing at yoummday. He is based in Prague, in the Czech Republic.
Chris was at the recent CCW conference in Berlin and he posted some of his thoughts online about his views on the future of BPO - based on the conference trends. In this conversation with Mark Hillary, Chris explores some...
Mar 21, 2024
Rod Jones is a legend in the CX industry.
Based in Johannesburg, South Africa, Rod is now a speaker, trainer, and coach - focusing his experience of contact centers and CX on the next generation of managers.
Rod was 75 a few days back and he started his first business in 1972 - so he has experienced CX and customer...
Mar 14, 2024
Matt Kendall founded Cognitive Copy, a B2B copywriting and ghost-writing specialist. He is based in Madrid, Spain. He recently launched a newsletter focused only on the BPO and CX community called BPO Bullhorn...
Mark Hillary called Matt to talk about BPO Bullhorn and why newsletters are still a useful way to build a...