CX Files

298 EpisodesProduced by Mark Hillary and Peter RyanWebsite

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and … read more

Featured episodes

November 30, 2023

Sidharth Mukherjee - Teleperformance - How CX Can Really Use Generative AI

Sidharth Mukherjee is the Chief Digital Officer at Teleperformance. He is based in San Francisco, California.

Sid is focused on all things digital and CX and in this conversation with Peter …

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