CX Files

100 EpisodesProduced by Mark Hillary and Peter RyanWebsite

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and … read more

Featured episodes

June 30, 2022

Colson Hillier - Alorica - Building CX Resilience And Innovation

Colson Hillier is the CMO of Alorica. He is based in New Jersey in the US. Mark called Colson for this interview because the most recent Gartner …

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