CX Files
CX Files features your host, writer and analyst Mark Hillary, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and his guests explore the future of CX, the important trends, and what customers really expect fro… read more
Featured episodes
Simon Knudsen : Transcom : FLEX vs GigCX - Are The Contact Centers Getting Flexible?
Simon Knudsen is the CEO at Xzakt Kundrelation - a Transcom company. He is based in Stockholm, Sweden.
Simon heads the FLEX model Transcom has …
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