Cover art for podcast Customer Insight Leader podcast

Customer Insight Leader podcast

27 EpisodesProduced by Paul LaughlinWebsite

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data.(Our music is "Being Happy" from Purple Planet Music)

episodes iconAll Episodes

Episode 27 - Rob Kellaway (Legal & General)

November 24th, 2020


For episode 27, I am joined by Rob Kellaway who is Head of Data Ops at Legal & General Investment Management (LGIM). Rob has held a variety of IT …

Episode 26 - Ben Salmon (We are Crank)

November 10th, 2020


For episode 26, I talk with Ben Salmon co-founder of the marketing agency We are Crank. We chat about his career across marketing & analytics. We focus on an article that Ben has published with the provocative title …

Episode 25 - Firas Khnaisser (Standard Life Aberdeen)

October 27th, 2020


In episode 25 we travel to Scotland for my conversation with Firas Khnaisser. He is Head of Decisioning for Standard Life Aberdeen & Chair of DMA Scotland. In this interview, we explore his career history (starting …

Episode 24 - Kevin Crowley (Hodge Bank)

October 14th, 2020


For episode 24, our attention turns to the practical realities of managing data & delivering Business Intelligence (BI). My guest this time is Kevin Crowley, Head of Business Intelligence at Hodge Bank. Kevin's a …

Episode 23 - Elizabeth Hollinger (Aggreko)

October 2nd, 2020


In episode 23, I talk with Elizabeth Hollinger, Director of Insight for Aggreko. A great conversation as Elizabeth is one of the most eloquent …

Episode 22 - Suresh Pillai

September 4th, 2020


In episode 22, I have a wonderfully scientific conversation with Suresh Pillai who is working in Berlin. He shares about his background in …

Episode 21 - Andy Sutton (Endeavour Drinks)

August 21st, 2020


In episode 21 we go international and hear from Andy Sutton in Australia. Andy heads up Data and Personalisation for Endeavour drinks, the largest …

Episode 20 - Scott Logie (REaD Group)

August 12th, 2020


For the milestone of our twentieth episode, I chat with Scott Logie, MD of REaD Group Insight. Scott has worked in the data industry for over 30 years on both the client and agency side.  He has also been Chair of the …

Episode 19 - Jason Bartram (when at Ombudsman Services)

July 29th, 2020


In episode 19, I speak to Jason Bartram (while he was at the Ombudsman Services, prior to his new role at eBay). This is another recording from my …

Episode 18 - Alan Crawley (Optima Partners)

July 16th, 2020


In this eighteenth episode, I chat with Alan Crawley, Founder & CEO of Optima Partners. As you hear in our conversation his boutique consultancy …

Episode 17 - Harry Wilkes (RELX)

July 3rd, 2020


For our seventeenth episode, we turn our attention to Analytics and how analysts & their leaders can succeed in their careers. On this episode, I am joined by Harry Wilkes, Head of Customer Analytics for RELX.

Episode 16 - Gwilym Morrison (Royal London)

June 19th, 2020


For our sixteenth episode, we return to interviews with Data Science leaders working in business today. I am joined by Gwilym Morrison who leads Data Science at the UK mutual insurer, Royal London. During our chat we …

Episode 15 - Jon Schwabish (Urban Institute)

June 9th, 2020


In this fifteenth episode, we turn our attention to Data Visualisation. I'm in conversation with Jon Schwabish, economist, senior fellow at the Urban Institute in Washington DC & data visualisation …

Episode 14 - Ty Francis (Meus)

June 1st, 2020


In this fourteenth episode, we go deeper into leadership & psychology. I interview Ty Francis, founder of Meus, Gestalt leadership coach, …

Episode 13 - Kanika Chaganty (Vitality UK)

May 26th, 2020


In this thirteenth episode, lucky for you, I interview Kanika Chaganty who is CDO for Vitality UK (a leading health insurer). Her background is both in Business Intelligence (with a technical understanding of …

Episode 12 - Tom Lloyd (MetaMetrics)

May 16th, 2020


In this twelfth episode, I interview Tom Lloyd who is the Managing Director of MetaMetrics. As you hear in our conversation, his agency focusses on applying Econometrics and helping clients measure what drives their …

Episode 11 - Orlando Machado (Aviva)

May 4th, 2020


In this eleventh episode, I interview Orlando Machado who as well as having an academic background (PhD in Applied Statistics), also had an …

Episode 10 - Sameer Rahman (when at EDIT & CIM)

April 29th, 2020


In our tenth episode, I share another interview from the archives. This one is with Sameer Rahman (who at the time was Director of Data Science at EDIT agency & Chairman of CIM Wales). He is now Director of Insight …

Episode 9 - Enda Ridge PhD (author of Guerrilla Analytics)

April 26th, 2020


In this ninth episode, we return to our focus on Data Science & Analytics leaders. I interview Enda Ridge who is both an experienced Data Science leader (Sainsburys, KPMG, EY) and also the author of "Guerrilla …

Episode 8 - Annette Franz (CX Journey)

April 8th, 2020


In this eighth episode, we again respond to the challenge of needing to work from home productively. This episode is an interview with a globally recognised CX expert, who has been working from home for over 20 years. …

Episode 7 - Norma Dove-Edwin (Places for People)

April 3rd, 2020


This seventh episode is another from the archives (recorded for our blog back in 2018 and still worth sharing). Paul Laughlin interviews Norma …

Episode 6 - Kevin Watson (working from home)

March 24th, 2020


In this sixth episode, we again respond to the challenge many leaders are facing, of needing to work from home for an indefinite period. This episode responds to that challenge by interviewing a leadership coach who has …

Episode 5 - Elsbeth Kottelenberg (UBM/Informa Markets)

March 23rd, 2020


This fifth episode is another from the archives (recorded for blog back in 2018 and still worth sharing). Paul Laughlin interviews Elsbeth …

Episode 4 - William Buist (working from home)

March 23rd, 2020


In this fourth episode, we respond to the challenge many leaders are facing, of needing to work from home for an indefinite period. This episode responds to that challenge by interviewing a leader who has been working …

Episode 3 - Martin Squires (when he was at HomeServe)

March 16th, 2020


This third episode is another from the archives (recorded for blog back in 2018 and still worth sharing). Paul Laughlin interviews Martin Squires, at …

Episode 2 - Ryan den Rooijen (when he was at Dyson)

March 10th, 2020


This second episode is one from the archives (recorded for blog back in 2018 and still worth sharing). Paul Laughlin interviews Ryan den Rooijen, at …

Episode 1 - Harvinder Atwal (MoneySupermarket)

March 10th, 2020


In this first episode, Paul Laughlin interviews Harvinder Atwal, CDO of MoneySupermarket Group. In this conversation we discuss Harvinder's career …

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