Kevin Dong '09, G'11 didn't know what direction he wanted to take his career, until a transformative experience at Syracuse University helped Dong find his wings. An operations analyst for JetBlue Airways, Dong collects and studies data and feedback from customers to improve the flying experience. Dong discusses how COVID-19 impacted the airlines and how the airlines are working to make customers feel safe when they fly, how Syracuse helped him discover his voice, how the loss of his father to cancer inspired him to give back to his community, his advice for students and more!
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