Creating Great Grooming Dogs

This week we're talking about Humane Treatment. That whole idea of "I'm not hurting him.", "This needs to be done.", "This is really important." …

This week, we'll talk about what you're supposed to do if a dog is worried. If a dog is scared if a dog is being aggressive or acting aggressively, what can we do? 

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Why do we get stuck in our ways? What keeps us from trying new things? We'll talk about it this week.

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This week we'll talk about where you may be getting stuck. You're trying to help the dog be Calm, Comfortable, and Cooperative(the 3C's) but it …

A little word like "No" can bring up such strong feelings. This week I want us to step away from our feelings and have an objective conversation about what it means to use a stern "No".

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Episode 175 Is Patience Enough?

Are you really patient with the dogs? Gentle, loving, and patient and still aren't seeing results? There are a …

Will using distractions make grooming easier or make grooming harder? What kinds of distractions could we use? Find out this week.

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What are start button behaviors? Are they helpful for grooming? Are they difficult for groomers to use? Find out this week.

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Episode 172 Memory And Repetition

This week we're talking about memory. How we form memory from short term memory to long term memory and how repetition plays a part in that. 

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Episode 171 Cats And Other "Non Dogs"

This week we'll talk about how the behavior principles on this show can be applied to other animals.

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You don't need to be a groomer to go to a grooming conference. You don't need to be a ttainer to go to a training conference. There are some really great educational opportunities out there.

Links from the show

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What I think is a no nonsense approach may be different than what you think is a non nonsense approach. My version on connon sense handling may be different than yours. This week we'll discuss the differences.

You can …

This week we're talking about some of the basic principles that I go over in the show. If you're new to the show this will be a good place to start. If you're a long time listener this is a great review.

For more …

This week we're talking about change. When we're talking about dogs who have trouble being groomerd, who have difficulty with the grooming process, …

There is a video going around of a dog who died during a nail trim. We're going to break that down, talk about what happened, and talk about safety. 

If you'd like to watch the video here is the link. Please keep in …

What is social learning? How can it work against us and how can it work for us? Find out this week

This week we'll talk about some skills that dogs need to know to be good for grooming. I broke them down into four categories.

This week we're talking about the business end of grooming dogs with behavior issues. You might be thinking "Im not a groomer" or "I don't own a business" so I don't need to listen to this one, but this one is for …

Do labels really help us? What do we really see? What behavior do we observe?

This week we're talking about teaching dogs a signal that tells us "Ready" or "Not Ready". Why can that be helpful- and why does it sound so crazy to …

Want to learn more about dog grooming or about training? This week we're talking about some of the educational opportunities that you may not be aware of. Links mentioned ccpdt.org, iaabc.org, dogwise.com, …

This week we'll talk about when we "calm a dog down" or "jolly them up". What is the difference, why does it matter, and how do you pick one? Find …

This week we'll talk about how behavior problems can be a source of burnout for groomers and what we can do about it.

This week I'm talking to the owners who want to help prepare their dogs for grooming. How do I talk an owner through this process? Find out this week!

This week I'm talking like I'm talking to an owner and the pros who work with them. How do I help owners understand the safety aspect of behavior issues? Find out this week

This week we're talking about kindness. Are we being kind? Would this dog think that we're being kind? How can thinking about kindness change our …

True of False, the only way to teach a dog about grooming is by grooming them. Is that true? Is it false? Is there more to it? Find out in the first part. 

In the second part we'll talk about how itchiness affects …

In the first part we'll talk about times when we may be thinking that "this doesn't hurt" but who gets to decide what hurts and what doesn't. Who get's to decide what's scary or what isn't. In the second part we'll talk …

This week I'll walk you through somd of my customer conversations. How can we help them understand how behavior affects the grooming process? Want to learn more about behavior? My Master Groomer Behavior Specialist …

This week we're talking about how vet's are noticing differences with the fear free trend and how it's affecting their customers. In the second part we'll talk about a specific doodle that I worked with this week. 

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This week we'll talk about routines and about being flexible. There are advantages and disadvantages to each of those. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

Working with dogs is really hard work. How can our worries, and frustrations, or anger affect the dog on our table? And what can we do about it? Find out this week.

"Where can I start? How do I do this? Where are the instructions?" We'll talk about some starting points this week.

In the first part we'll talk about 3 categories of pain. In the second part we'll talk about some examples

In the first part we'll talk a little bit about the podcast. In the second part we'll talk about my new big project. For more information about the online Master Groomer Behavior Specialist(MGBS) course through the …

In the first part we'll talk about how dogs don't like being tricked. In the second part we'll talk about dopamine, counter conditioning, and desensitization --- Send in a voice message: …

In the first part we'll talk about Holistic Grooming or Cooperative Care. Why do groomers and trainers use different terms to describe this? In the …

In the first part we'll talk about what "spoiled" means and what it can look like with our dogs. In the second part we'll talk about working with the owners of "spoiled dogs"

Using food isn't necessarily using positive reinforcement and using positive reinforcement isn't necessarily using food. Now, if you've tried using …

This week we'll be talking about "Old School" mindsets. Is "old school" thinking making your job harder? Could you be holding on to out dated …

This week we'll be talking about why some dogs have issues with foot handling and nail care and what we can do to work on it.

The problem may not be the dog. This week we'll talk about the kind of things that we, as groomers, owners, and other pet pros do that can actually teach dogs to hate grooming. --- Send in a voice message: …

In the first part we'll talk about how dog training is so much more than group obedience classes. In the second part we'll  talk about why trainers need to know more about dog grooming and how that serves pur shared …

In the first part we'll talk about what subthreshold means and why we should care about it. In the second part we'll talk about a pup that I'm …

In the first part we'll talk about how terminology helps us to communicate thoughts, procedures , and ideas so that we can replicate results. In the …

This week we'll talk about handling fees. Do handling fees encourage owners to work on their dog's behavior problems? --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

In the first part we'll talk about the many reasons that dogs get noisy. In the second part we'll talk about the common things that we say that just add to frustration. --- Send in a voice message: …

In the first part we'll talk about dryers and why drying is important and not just a finishing touch like it can be for people. In the second part …

In the first part we'll talk about all of the things that I think about when I'm working with a dog who is new to me and has a history of "not liking it". In the second part we'll talk about how the process played out. …

This week we'll talk about appropriate ways for dogs to show us, tell us, or express to us that they don't like something, are uncomfortable and/or want us to stop. The truth is that dogs need a safe way to communicate …

In the first part we'll talk about three questions that we can ask to get a good idea about a dog's behavior. In the second part we'll talk about …

In the first part we'll talk about adolescent dogs. They're not adults but they're not puppies either. In the second part we'll talk about the …

In the first partwe'll talk about what we're seeing when we think a dog is stubborn, willful, or defiant. In the second part we'll talk about how …

This week we'll talk about how waiting for a dog to stop struggling is different than working toward Calm, Comfortable, and Cooperative. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

This week I'll talk about a few dogs that I worked with this week and give you some examples of how I handle things. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

In the first part we'll talk about what Trigger Stacking is and why it's important for us to understand. In the second part we'll talk about some human examples. --- Send in a voice message: …

This week we're talking about how behavior problems can contribute to burn out, stress, injuries to dogs, and injuries to people. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

In the first part we'll talk about conferences and webinars. In the second part we'll talk about some training and behavior podcasts and thinking about grooming as a dog sport CCPDT  lists courses approved for ceu's for …

This week we'll talk about emotions. Do dogs have the same emotions that we have? Do we know? --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

In the first part we'll talk about what an owner gets out of working with their dog. In the second part we'll talk about what owners can work on at home. --- Send in a voice message: …

This week we'll talk about how we often want instructions to follow like a recipe when training is more of a flow chart. --- Send in a voice message:

In the first part we're going to discuss the difference between an observable fact and the stories that we make up around them. In the second part we'll play a little game to identify facts and stories. --- Send in a …

In the first part we'll talk about setting the mood and helping dogs be calm. In the second part we'll talk about using scents, pheromones, and calming music for dogs. If you want to try the iCalm calming music for dogs …

In the first part we'll talk about how important trust is and how it's good for business. In the second part we'll talk about building trust. --- Send in a voice message: …

In the fist part we'll talk about the reality of sending a dog with a behavior problem to the Vet to be sedated for grooming. In the second part we'll talk about Behaviorists and what that means. --- Send in a voice …

In the first part we'll talk about my Safety Policy. In the second part we'll talk about talking to our owners about changing policies. --- Send in a …

This week we'll talk about some middle ground between letting a dog go and pushing them through. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

In the first part we'll talk about what flooding is and the 2 possible outcomes. In the second part we'll talk about why that's helpful to …

In the first part we'll talk about dog owners and where they can start. In the second part we'll talk about new years resolutions for groomers. --- …

In the first part we'll talk about "energy" and how we can better describe what we mean. In the second part we'll talk about "intuition" and what we're really observing. --- Send in a voice message: …

This week we're talking about the dogs who aren't difficult to groom but are showing signs of stress. Is that a behavior problem? Do we need to work …

In the first part we'll talk about some myths about using your voice. In the second part we'll talk about how using your voice can be a helpful tool. …

In the first part we'll talk about cooperative care and how it helps us in the long run. In the second part we'll talk about what force free means and how it's often misunderstood. --- Send in a voice message: …

This week we'll talk about desensitization and sensitization. Are you making dogs more sensitive to something or less sensitive to something? --- Send in a voice message: …

This week we're talking about the very first step of any training- Goal Setting. Why do we need a goal? --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

This week we'll talk about what's happening when we say things like "It's almost to the point where I can't get this dog done" and "I just couldn't …

In the first part I'm going to have you imagine yourself doing a nail trim while I walk you through the steps I would take. In the second part I'll …

In the first part we'll talk about some myths that groomers and owners may still believe. In the second part we'll talk about helping fellow groomers modernize. --- Send in a voice message: …

In the first part we'll talk about where the "Bad Experience" may be happening or may have happened. In the second part we'll talk about matted dogs and preventing the "bad experience". --- Send in a voice message: …

This week we're talking about the use of words and what to do if a dog doesn't know any useful words. --- Send in a voice message: …

In the first part we'll.talk about 100 episodes and what I've learned. In the second part we'll talk about how understanding a dogs comfort and range of motion can reduce unwanted behaviors. It's important for new …

In the first part we'll talk about dog owner responsibilities. In the second part we'll talk about some of the homework I give owners. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

In the first part we'll talk about Discipline. What it really means and is it useful in the grooming setting. In the second part we'll talk about the …

Animal handling skills are super important but we can add training to our handling skills to teach dogs to be better for grooming. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

This week I'm talking adding training tech talk to what we do in the grooming room. What principles are we using? What is it if it increases or maintains a behavior? What is it if it decreases or lessens a behavior? Why …

In the first part we'll talk about pricing. Are "Handling Fees" a good idea? In the second part we'll talk about physical comfort and anatomy. --- Send in a voice message: …

This one is for the trainers and those of us who work with trainers. In the first part we'll talk about the new puppy or new dog with no known problems. In the second part we'll talk about the dog with a known problem. …

In the first part we're going to talk about the Crossover Groomer. Making the switch from "Get it done even though the dog has a behavior problem" to "Work on the behavior problem to get it done". It's a big difference. …

In the first part we'll talk about how stress builds up. In the second part we'll talk about ways to calm a dog. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

In the first part we'll be talking about using the Scientific Method. In the second part we'll be plsying a game of "Opinion or Observation". --- Send in a voice message: …

In the first part we'll talk about a puppy that I worked with on the grooming table this week. In the second part we'll talk about the training history of that puppy. --- Send in a voice message: …

In the first part we'll talk about working as a team and helping dogs win. In tge second part we'll talk about calming dogs if they become frightened and how to communicate that to owners. --- Send in a voice message: …

This week we're talking about keeping it simple. In the first part we'll talk about some basic steps to follow with every dog. In the second part …

In the first part we'll talk about good reasons for groomers to learn about behavior. In the second part we'll talk about good reasons for other dog pros to learn about the grooming process. --- Send in a voice message:

This week we're talking about the many ways that dogs and humans can be injured during the grooming process and how that ties in with the need to address behavior issues. --- Send in a voice message: …

This week we're talking about the terminology of the measure of behavior change. Look at increasing, maintaining, or decreasing a behavior and …

In the first part we'll talk about what to do when a dog is having trouble. In the second part we'll talk about making progress. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

This week we're talking about dogs when they're at home. What do their owners expect from them? What do their owners believe is going on at home, at …

In the first part we'll talk about the advantages to gentle, kind, and patient handling. In the second part we'll talk about introducing our owners to the idea. --- Send in a voice message: …

This week we're talking about how physical prompts, molding, and using touch to give a dog cues and information doesn't work well for off leash and …

In the first part we'll talk about helping our owners feel comfortable with new proceedures and protocols. In the second part we'll talk about what …

In the first part we'll talk about the difference between when the dog is having trouble and when the person is having trouble. In the second part we'll talk about some tips and tricks to help dogs be more comfortable. …

In the first part we'll talk about how important it is for owners to be able to work with and on their dogs. In the second part we'll talk about introducing owners to the "3 C's" Calm, Comfortable, and Cooperative. --- …

What difference does age make with behavior problems during grooming, vet care, and care at home? What should be be thinking about while working with …

This week we're talking about helping owners during the Corona Virus. We'll talk about the problems they may befacing with their dogs right now and information that we can offer them. --- Send in a voice message: …

In the first part we'll talk about how much training is going on in day to day life. Training doesn't just hapoen when a trainer sets it up. In the second part we'll talk about finding a trainer. I'm also inviting …

In the first part we'll talk about having a Safety Policy and explaining to customers the many ways that a dog who is having trouble can get hurt. In …

This week we'll be playing around with a made up example of when we aren't asking the right questions. We'll ask "do we need a better bucket?". In …

This week we're talking about our role as dog pros who are not veterinarians. Gathering clues about what behaviors are normal and abnormal and …

In the first part we'll talk about what consent is and why it's important. In the second part we'll talk about consent as communication. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

In the first part we'll discuss what we would do if were "in crazy land" and wanted to teach dogs to be aggressive for grooming and vet visits. What …

In the first part we'll go over some questions for owners to find out how their dog responds when they don't want ro be touched. In the second part we'll talk about some things for owners to do at home. --- Send in a …

This week we'll talk about why some people aren't ready to try to teach dogs to be good for grooming, vet visits, and home care. We'll talk about why forcing dogs to "get it done" is still so common. --- Send in a voice …

This week we'll talk about what we should try with Every Dog, Every Time, and in Every Situation. --- Send in a voice message: …

This week we're talking about answering questions with more questions and clue gathering. How does that work when we talk about a specific dog? --- Send in a voice message: …

January is train your dog month. We'll be discussing what training is and how we can encourage owners to continue to train during their dog's lifetime. --- Send in a voice message: …

This week we'll talk about some puppies that I'm working with. In the first part we'll talk about breaking things into tiny steps and teaching about carriers. In the second part we'll talk about getting owners touching …

This week we're talking about patience and 3 strategies to help us be patient. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

This week we're talking about the importance of having a working knowledge of other dog professions. Learning more about how dogs are handled in veterinary settings, grooming settings, and training settings will help …

This week is for the owners. Have you ever said phrases like "He doesn't let me", "..but she doesn't like it", "I've tried everything", or "The last …

This week we're talking about "Humane". What does it mean? How do we define int? How do we operationalize it? --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

This week we're talking about dogs who struggle and fight with us and why struggling and fighting with them makes things worse. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

In the first part we'll talk about my grooming appointment with a new puppy. In the second part we'll talk about adding touching to a training lesson. --- Send in a voice message: …

In the first part we'll talk about some things that owners can do at home. In the second part we'll talk about speeding up the process by naming and explaining what we're doing. --- Send in a voice message: …

This week we're talking about handling the pressure of getting perfect holiday trims on dogs with behavior issues. --- Send in a voice message: …

In the first part we'll talk about scratch boards aka nail boards and if they're a good idea. In the second part we'll talk about lifting dogs. --- Send in a voice message: …

In the first part we're talking about using wiggle breaks to reward still. In the second part we talk more about why standing still is difficult. --- …

This week we're talking about mixing methods and why I don't recomend it. We'll also talk about why Calm, Comfortable, and Cooperative is the foundation of any method that I'd encourage you to use. --- Send in a voice …

This week we're discussing consent, start behaviors, nose targeting, chin targeting and how it all relates to dog grooming. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

Thie week we're talking about observing body language and gathering clues. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

In the first part we'll talk about three steps. Step one- What is the complaint, problem, and/or issue. Step two- gather clues. Step three- make a plan. In the second part we'll look at some examples. --- Send in a …

In the first part will talk about if we "need to win" and what it means to have an adversarial roll with the dogs we're working with. In the second …

In the first part we'll talk about Classical Conditioning and using treats to make things fun. In the second part we'll talk about Operant Conditioning and using Positive Reinforcement to teach a dog that when they are …

In the first part we're going to talk about is "the customer always right" and then in the second part we're going to talk about how long the average dog spends in grooming during their lifetime. --- Send in a voice …

More restraint or time to sedate are two of the "go to" answers to behavior problems in the grooming industry. These are two extremes. In part one we'll talk about adding more restraint and/or equipment to a stressed …

In the first part we'll talk about some ways to tell if a dog has learned to be afraid. In tge second part we'll talk about physical responses to fear. --- Send in a voice message: …

In the first part we're going to talk about habits. We all have some things that we do on auto pilot. Our dogs have habits too. Changing habits can be tricky. In the second part we're going to talk about tracking …

In the first part we'll talk about if dogs will misbehave or take advantage of groomers who are too gentle. In the second part we'll talk about observing how owners act with their dogs and what that dog is used to. --- …

This week we're talking about what owbers can work on. What do grooming and veterinary behaviors really break down to? It's an elaborate game of "Let me touch you all over with stuff". --- Send in a voice message: …

In the first part we'll talk about where you can attend a live class with me this fall. In the second part we'll talk about setting up for safety before the dog walks through the door. --- Send in a voice message: …

Laat week we talked about reinforcement. This week we continue with talking about Punishment. What does it mean to punish a behavior? What exactly is punishment in behavior terms? --- Send in a voice message: …

We're going to discuss what it means to have a behavior reinforced. What exactly is reinforcement? What makes a reward? What links a behavior to a reward? --- Send in a voice message: …

In the first part we're hoing to be talking about the opposition relflex in dogs. In the secind part we'te going to talk about some of the safety equipment available to us. --- Send in a voice message: …

In the first part we're going to talk about calm comfortable and cooperative and then the second part we are going to talk about counterconditioning and desensitization and how that relates to calm comfortable and …

In the first part we'll talk about how being Calm, Cool, and Collected is helpful when working with animals. In the second part I'll give a variety …

In the first part we'll talk about how this podcast can help trainers. In the second part we'll talk about the frustration that "the Average Joe" feels when they get conflicting information. --- Send in a voice message:

In the first part we'll talk about what the cost could be if a dog or an owner is injured during grooming. In the second part we'll talk about the …

In the first part we're going to talk about the variety of ways that dogs heads get handled for grooming. In the second part we go over ways to teach dogs to be good for handling their head. --- Send in a voice message:

In the first part we're going to talk about how our body language can help a dog be more relaxed because everything that we do is training. In the second part we're going to talk about how being more relaxed helps us …

We're going to talk about some of the changes that are being made and some of the neat things going on in the dog world right now. 

We're going to start with a game of True or False. Next we'll talk about when business owners are uncomfortable and appologetic when their customer …

In the first part I'll try to answer some common questions about drying. Are dryers scary? Can we just let the dogs air dry? We'll talk about separating skills into smaller bits to determine what a dog is comfortable …

In the first part we're going to talk about "gut feelings" and "I just knew the dog was going to..." and how our brain is picking up on observations that we aren't always aware of. Learning how to define what you …

In the first part we're going to talk about how trainers are kinda being thrown under the bus because we want dogs to be well trained but we haven't …

In the first part we're going to talk about the owner's responsibilities with training and keeping everyone safe from their dog. In the second part we're going to discuss shaving dogs because shaving isn't as easy as …

In the first part we'll talk about inspiring and encouraging others to try new methods. In the second part we'll talk about some types of touching to work on. We'll also talk about this week's "Weekly Action Step"- …

In the first part we're talking about being scared, startled, and spooked. In the second part we'll talk about if we need a training plan for every …

We're going to talk about two common training words that can cause confusion, frustration, and chaos in the grooming setting. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

In the first part we'll talk a bit about the use grooming loops, tables, crates, and tubs and why trainers need to know about the use of this equipment before they work with grooming problems. In the second part we'll …

In the first part we'll talk about body language that you can feel in your hand while grooming and not try to rely on watching faces and whole …

In part one we'll talk about how pups grow up. In part two we'll talk about fear imprint stages and we'll talk about aging. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

In the first part we'll review some of the topics for this podcast. In the second part I'll give some examples of dogs that I'm working with. --- Send in a voice message: …

In part one we'll talk about what dominance is and if it plays a role in grooming and vet situations. In part two we'll talk about nervous dogs. --- …

In part one we'll talk about why nail trimming is important for a dog's health. Part two is about figuring out what part of nail trimming is a dog having trouble with. --- Send in a voice message: …

In part one we're going to talk about how we can teach a dog to be truly still for a few seconds by using a countdown. In part two we'll we'll talk …

In the first part we'll talk about what the training goal is. You can't reach a goal that you haven't defined. In the second part we'll talk about how good behavior starts at home. Getting owners playing with and …

In part one we'll talk about the variety of professions and people in the dog world. In part two we'll talk about helping owners find the right pro and how that helps your business. --- Send in a voice message: …

In part one we'll talk about how grooming is always one millimeter from disaster and how training can address that. In part two we'll break down how to work on loud noises. --- Send in a voice message: …

Encouraging what you want and building new skills takes some communication. In part one we talk about naming and explaining what we're doing. In part two we talk about reward markers. --- Send in a voice message: …

In part 1 we'll talk about using humor and stories with people and how it helps us to learn and teach. Part 2 is about the difference between "Don't Fight Me" and " Be Good With Me" and what "Being In Charge" looks …

In part one we'll be discussing the question of how to use rewards with dogs who have issues. In part two we'll talk about how to set the mood and make changes in the environment to help a dog. --- Send in a voice …

In the first part we'll talk about how good training affects your wallet. In the second part we'll discuss if most dogs have trouble with grooming. --- Send in a voice message: …

In the first part we'll talk about how dogs sometimes aren't ready for us to do something yet but that doesn't mean a refusal. In the second part we'll talk about some common owner mistakes. --- Send in a voice message:

In part 1 we'll be giving Calm and Cooperative Behavior the snazzy new name "Posable Action Figure". In part 2 we'll talk about talking to customers and using some of these skills on the table. --- Send in a voice …

Part one is about using food in training. Part two is about being thankful for our modern educational oportunities. --- Send in a voice message: …

In part 1 we'll talk about Bijou's Law and how it's all about Safety. In part 2 we'll talk about Grooming Behaviors transfering to Vet Visits. --- Send in a voice message: …

In this episode we'll talk about being openminded about training methods and I'll give an over view of the 4 quadrants of behavior change. --- Send in a voice message: https://anchor.fm/creatinggreatgroomingdogs/message

This episode is about fear snd the way a body responds to it. I give a bunch of human examples from my time scaring people at haunted houses. --- Send in a voice message: …

In the first part we'll be talking about working on calmness on the grooming table. In the second part we'll be talking about separating stories and labels from observable behavior and why it matters. --- Send in a …

In this episode we'll talk a bit about talking to grooming customers about a safety policy and changing their expectations. We'll also talk about …