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Conversations In The Blue Chair

21 EpisodesProduced by ApartmentRatings SatisFactsWebsite

ApartmentRatings & SatisFacts' bi-weekly multifamily industry podcast! Listen to hear what renters are saying about their living experience and interactions with onsite staff, and vice versa...likes, dislikes, wants, don't want, and much more! Every episode, our hosts and subject matter experts, Li… read more

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Episode #21: epIQ Conversations

February 24th, 2021


What does it take to be ranked at the top of our epIQ rankings? Just ask the guests of this episode. Ruth Eisenhauer, President of Legend Management and Kaley Rawlins Vaughn, Director of Marketing for WRH Realty share …

Episode #20: Moving During the Pandemic

January 13th, 2021


A recent survey conducted by OnePoll determined moving is now the #1 most stressful event. So imagine doing so in the midst of a pandemic! The …

Episode #19: Renters and the 2020 Election

November 23rd, 2020


In an election year that has literally divided the country, hear from renters as they talk about their candidate of choice and what they think of those on the other side. With so many passionate views and strong …

Episode #18: Renters Working From Home Speak Out!

October 20th, 2020


Remote working has dramatically changed the resident experience and how renters are living in their homes. Many have discovered their spaces either …

Episode #17: Client Kudos

October 6th, 2020


Despite the challenges due to COVID-19, our clients have really stepped up and found ways to keep residents feeling the love. And now it's time for their residents to give a little love back. Not only did they rate …

Episode #16: The Bank of Mom and Dad

August 24th, 2020


Perception of value. Do expectations change when parents are paying the rent? High annual turnover does not have to be the norm for student communities. Listen in as student renters and parents share their thoughts and …

Episode #15: Renter Mask Wars - Round 2

July 30th, 2020


The war rages on! Renters across the country remain very divided and continue to have strong opinions. Hear from them how this battle extends beyond COVID-19 and, according to many, directly impacts their decision to …

Episode #14: Renters and Social Media

July 16th, 2020


Offices are closed, residents are home and the opportunity is here to leverage social media as a tool to connect, inform and entertain. Listen in as …

Episode #13: Renter Mask Wars

June 30th, 2020


To wear or not to wear? That is the question. Renters on both sides of the mask debate have very strong opinions. Hear from them how this battle extends beyond COVID-19 and, according to many, directly impacts their …

Episode #12: COVID-19 and Communication

June 17th, 2020


Our recent COVID-19 National Renter Study clearly shows renewal likelihood is directly linked to the amount and frequency of pandemic-related communication distributed by management teams. Current renters speak out on …

Episode #11: COVID-19 Lessons Learned

June 4th, 2020


Management teams have had to think fast and figure out ways to navigate through the pandemic. Effective internal and external communication strategies have been crucial in keeping residents and employees informed and …

Episode #10: COVID-19 and the Renter Experience

May 19th, 2020


Lia and Jennifer interview renters of all types to discover how their experience living at an apartment community has changed as a result of the …

Episode #9: Virtual Tours - What Renters Want

May 4th, 2020


Believe it or not, renters are still searching for new homes. Many are unable to visit their options in person and have to rely on virtual tours to help them decide. Renters are sharing what they want from virtual tours …

Episode #8: Fake Reviews and Catfish Communities

April 20th, 2020


Lia and Jennifer talk to real renters to find out how they determine the authenticity of community reviews.  

Also, we discuss the epIQ Index - ApartmentRatings new renter experience and property management performance …

Episode #7: Pet Owners Speak Out!

April 6th, 2020


More than ever before, renters are looking for a community that will be a good home for their pets just as much as for themselves. In this episode, Lia and Jennifer speak to renters across the country to hear what they …

Episode #6: Management Team Shout Outs!

March 24th, 2020


In this episode of Conversations In The Blue Chair, Lia and Jennifer ask real renters to share some of their favorite stories about their community's management team!

Episode #5: Worst Neighbors Ever

March 9th, 2020


This episode is all about the Worst Neighbors Ever! We likely all have one or even maybe two "Worst Neighbor" stories, but in the multifamily …

Episode #4: Review Responses Gone Wrong

February 24th, 2020


In this week's episode we talk with real renters to see if review responses even make a difference.

  • Does the response motivate them to rent?
  • What do …

Episode #3: My Management Team In One Word...

February 23rd, 2020


Today, we’re talking to renters about their management teams. In our Review Response Workshop, we ask the audience to describe their community’s brand using one word. There are so many elements to a community and its …

Episode #2: Making Sense of Community

January 27th, 2020


Events alone can not create a sense of connection, belonging and togetherness. Join us as we talk to a renter who says there is a strong sense of …

Episode 1 - The Renter Wish List

January 13th, 2020


It's 2020 and time to get your onsite teams pointed in the right direction. Who better to help you do just that than current renters? In our first …

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