Conversations In The Blue Chair

Remote working has dramatically changed the resident experience and how renters are living in their homes. Many have discovered their spaces either …

Despite the challenges due to COVID-19, our clients have really stepped up and found ways to keep residents feeling the love. And now it's time for their residents to give a little love back. Not only did they rate …

Perception of value. Do expectations change when parents are paying the rent? High annual turnover does not have to be the norm for student communities. Listen in as student renters and parents share their thoughts and …

The war rages on! Renters across the country remain very divided and continue to have strong opinions. Hear from them how this battle extends beyond COVID-19 and, according to many, directly impacts their decision to …

Offices are closed, residents are home and the opportunity is here to leverage social media as a tool to connect, inform and entertain. Listen in as …

To wear or not to wear? That is the question. Renters on both sides of the mask debate have very strong opinions. Hear from them how this battle extends beyond COVID-19 and, according to many, directly impacts their …

Our recent COVID-19 National Renter Study clearly shows renewal likelihood is directly linked to the amount and frequency of pandemic-related communication distributed by management teams. Current renters speak out on …

Management teams have had to think fast and figure out ways to navigate through the pandemic. Effective internal and external communication strategies have been crucial in keeping residents and employees informed and …

Lia and Jennifer interview renters of all types to discover how their experience living at an apartment community has changed as a result of the …

Believe it or not, renters are still searching for new homes. Many are unable to visit their options in person and have to rely on virtual tours to help them decide. Renters are sharing what they want from virtual tours …

Lia and Jennifer talk to real renters to find out how they determine the authenticity of community reviews.  

Also, we discuss the epIQ Index - ApartmentRatings new renter experience and property management performance …

More than ever before, renters are looking for a community that will be a good home for their pets just as much as for themselves. In this episode, Lia and Jennifer speak to renters across the country to hear what they …

In this episode of Conversations In The Blue Chair, Lia and Jennifer ask real renters to share some of their favorite stories about their community's management team!

This episode is all about the Worst Neighbors Ever! We likely all have one or even maybe two "Worst Neighbor" stories, but in the multifamily …

In this week's episode we talk with real renters to see if review responses even make a difference.

• Does the response motivate them to rent?
• What do …

Today, we’re talking to renters about their management teams. In our Review Response Workshop, we ask the audience to describe their community’s brand using one word. There are so many elements to a community and its …

Events alone can not create a sense of connection, belonging and togetherness. Join us as we talk to a renter who says there is a strong sense of …

It's 2020 and time to get your onsite teams pointed in the right direction. Who better to help you do just that than current renters? In our first …