Cover art for podcast Client Experience Revolution Podcast

Client Experience Revolution Podcast

90 EpisodesProduced by Riah GonzalezWebsite

This is the Client Experience Revolution with Riah Gonzalez, a podcast focused on business owners and entrepreneurs from all industries, backgrounds, and walks of life who work with their heads high and their hearts out. Listen along with Riah and her guests as they talk life, work, and getting shit… read more

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Ep. 89 - Mental Illness & Business: Shameful or Superpower?

July 23rd, 2021

1:08:29

Mental Health is an issue not to be taken lightly. Someone may look fine, but they may be getting through a battle they don’t even know about.

Our …

Ep. 88 - More than you can imagine: A Year in the Life of an Aligned Business

July 16th, 2021

52:03

One year ago, amidst the world crisis unfolding as it did, our guest, Monique Gaffney was knee deep in making a big shift in my business. She had a …

Ep. 87 - Mental Toughness: How to Navigate Extreme Stress

July 9th, 2021

1:05:30

Many reasons explain why a growing number of people are stressed out today. Mental toughness makes it possible to put stress to work for us. With the …

Ep. 86 - How to Reduce Workplace Stress and Laugh on Queue

July 1st, 2021

32:34

We laugh less as we age, but we can change that! The average baby laughs 300 times per day while the average adult laughs 20 times per day – …

Ep. 85 - Map to Millions: Do you want millions of dollars? We have the secret.

June 25th, 2021

41:09

Having a strong business plan is something that most for-profit organizations overlook. Not many business owners begin with a clear plan or know how to make an effective one.

Today, we are thrilled to have Dee Fretwell …

Ep. 84 - When Sorry is Not Enough: Making Amends

June 18th, 2021

55:43

We are having conversations about accountability on the micro and macro levels. Whether it is about racial equity and inclusion,  healing childhood traumas, or figuring out how to move on as a team when you screw up on …

Ep. 83 - Cultural Commerce

June 11th, 2021

30:34

Now more than ever people want to feel connected and appreciate the meaning of the things in their life. We have an amazing opportunity to use …

Episode 82 (Bonus!) Real Talk with Riah: Security & Confidentiality

June 8th, 2021

13:25

How secured are you when it comes to sharing documents and personal information to your contractor?

This episode is particularly important especially …

Ep 81: Need clarity? Time to reinvent your hustle

May 31st, 2021

51:16

Building a business that meets your ideal lifestyle is the only way to live. Today’s guest is Kristine Schwartz. In this episode, Kristine discusses her three-step process for gaining clarity in where you want to go.

Ep 80 - ADHD Biz Brains Can Equal Productivity

May 28th, 2021

57:34

People with AD/HD are essentially brilliant. They think "out of the box" and are typically not risk-averse. This bodes well with being an entrepreneur. Yet, being an entrepreneur requires much "self discipline," which …

Ep 79: Top Tips on Sales Prospecting - What's Tried and True, What's Shiny and New!

May 17th, 2021

57:35

It's easy to get stuck in "worker-bee" mode but knowing how to get out of it, and the strategic ways to scale are critical for every entrepreneur

Today’s guest is Elyse Tager. Elyse provides business coaching to women …

Ep 78: Let's get real - Why Entrepreneurs Need Authenticity to Truly Succeed

May 14th, 2021

56:30

Authenticity is not only about being fully yourself in all arenas; it's also about letting others have their own experience without making it mean …

Ep 77- Mompreneurs: Breaking Free from "Doing it All"

May 7th, 2021

50:30

As moms, we have a lot on our plates. Often we try to be the women we used to be before kids and have our lives organized that way. But it doesn't work, and it leads to frustration. That is why aligned prioritizing is …

Ep. 76 - Top to Bottom Diversity and Inclusion

April 30th, 2021

51:45

Social responsibility within communities is now shifting how businesses operate. And today’s guest specializes in implementing an innovative and accessible workforce design that transforms businesses and adds value to …

Ep. 75 - Booming Business for Baby Boomers

April 23rd, 2021

46:18

People over 50 and especially over 60 can have trouble getting a job due to age discrimination. There are many people in their late 50s and up who …

Ep. 74 - The Return of Roots to Riches

April 16th, 2021

44:21

Today’s guest is the Senior Vice President of diverse insights and initiatives at Nielsen Global Media. Her role sits in the intersection of …

Ep 73 : LinkedIn at the Next Level

April 9th, 2021

47:52

Women are rising in the world, and we need to SHOW UP in order to grow. LinkedIn can help us do that. A profile that positions us as if we're peers …

Ep. 72 - Girl Power: Fostering Female Leadership

April 3rd, 2021

24:19

There are so many young women (13-19) struggling with self-esteem, confidence, self-acceptance, and life skills. They struggle to discuss these …

Ep. 71 - How NOT to Start a Nonprofit

March 26th, 2021

57:52

An overabundance of nonprofits means more competition and less resources for everyone, and guarantees that success in reaching your mission is that …

Ep 70: Mentorship - Level up by Lifting Up

March 20th, 2021

38:25

Launching a new career in today's rapidly evolving world is challenging. The world has changed, but the systems of job training have not.

Today’s …

Ep 69 - Business after Trauma - Pain with a Purpose

March 12th, 2021

1:04:32

Today’s guest is someone who has a story of triumph over tragedy. Stephanie’s traumatic experience had her rising as a phoenix, finding her purpose in her struggle and helping others conquer theirs.

Stephanie Shaw is …

Episode 68: Creating a Schedule that Actually Works!

March 5th, 2021

55:03

Being the boss, with all the perks that come with it, requires being on top of our own schedules. But being efficient with managing our time and …

Ep 67: Why no one cares if you're consistent, and other marketing gems

February 26th, 2021

34:03

It can be tempting for small business owners or solopreneurs like myself to jump in the bandwagon of the hottest marketing trend to get ahead. But is …

Episode 66: Listen Up! The art of meaningful listening

February 19th, 2021

36:01

In this day and age where freedom of speech and expression is more valued and encouraged than ever, most of us fall into the trap of listening to respond rather than listening to understand. How can we find the balance …

Episode 65: Fükitt: Power of Perspective

February 12th, 2021

1:03:08

Everyone knows the saying “Live life to the fullest” but few really understand what that entails. Most people complain about what’s wrong with their …

Episode 64: I Quit! The Life-Affirming Joy of Giving Up

February 7th, 2021

42:54

The word "Quitting" has such a cultural and societal stigma on it that we are afraid of touching it and thinking it. But did you know that quitting …

Episode 63 - Multi-Level Magnificence: Thriving in Your Side Gig

January 29th, 2021

39:46

You, as a person, deserve recognition for your hard work. You deserve to feel like you belong. You deserve to feel like it's okay to be you.


Don't you agree?


LaShawn certainly does. LaShawn is a health and wellness …

Ep 62: Pivot, Disrupt, Transform: Set Your Strategic Compass

January 22nd, 2021

1:00:10

Lets be honest, the word PIVOT has been thrown around so much last year that most people use it haphazardly now. So today, I wanted to have a conversation with someone who has been using this word and helping other …

Ep 61: Sexy Sexy Money.... Create More Cash and Maintain Your Wealth! - Part 2

January 15th, 2021

44:22

"You know what's important to somebody by looking at their calendar and their pocketbook."


Where do you like spending your time and your money? We all have different viewpoints about how to spend and move our money in …

Ep 61: Sexy Sexy Money.... Create More Cash and Maintain Your Wealth!

January 15th, 2021

38:43

"You know what's important to somebody by looking at their calendar and their pocketbook."


Where do you like spending your time and your money? We all have different viewpoints about how to spend and move our money in …

Ep 60: The Business Behind Business: You get a VA! and You get a VA! and You get a VA!

January 8th, 2021

32:53

You probably don't know John. But you've heard of outsourcing to the Philippines. Well, he's the master of it! 

When I asked John how he would …

Ep 59: Shoulders Back, Heart Out - The Revolution New Years Edition

January 2nd, 2021

25:54

My life was saved this year. And I'll tell you all about that in this episode, but before that... how are you, friend?

You've heard bits and pieces of my story throughout this podcast and in social media. But here I am …

Ep 58: And Festivus For The Rest Of Us: Airing The Business Grievances We’re Leaving In 2020

December 24th, 2020

9:01

Do you know the story of Festivus? If you don't, then you should definitely watch this! You're gonna love it! 

Now, the tradition of Festivus starts …

Ep 56: Beyond Six Figures: From Chaos To Clarity

December 11th, 2020

51:47

What mistakes did you make when you were just starting your business? What did you do to turn things around? How long did it take you be successful …

Ep 55: The Ultimate Copy Chat: Copy Writing at Its Best

December 4th, 2020

55:56

This episode is packed with incredible information about genuinely connecting with people, writing copy that works plus insider information on how to be invited to Al Pacino's house.


If you're ready to discover what to …

Ep 54: Project LAUNCH! Innovation and Exploration of Product Sales

November 27th, 2020

34:08

Christie has been leading people and building companies for over 25 years. With experience in lifting companies from nothing to millions in revenue, building and scaling global teams with hundreds of team members and …

Ep 53: Digital Nomad: Business on the Road

November 25th, 2020

18:23

What does it mean to live in your own terms?

To Christina, of Christina Davis Coaching, it meant not having to be told what her hours were and how …

Ep 52: The Vulnerable Leader

November 20th, 2020

13:24

In the course of my leadership, I learned a lot of lessons from my peers and my team.

I learned that I have to be more open and to receive feedback from a place that is not defensive.

I learned that are days when you …

Ep 51: Perfectionism and Procrastination: Embrace 'em and Break 'em

November 17th, 2020

37:48

You've probably heard of a job interview where the applicant was asked what her greatest weakness was and the response was, "I'm a perfectionist." It was probably us at one point. Do you think the response given was …

Ep 50: Find Your Biz BESTIE

November 11th, 2020

24:30

Today's episode is such a special one. 

And no, I'm not turning 50 but it is Client Experience Revolution's 50th episode! And it's such a beautiful …

Ep 49: SPARK Your Business Community

November 6th, 2020

36:44

Tracey believes that there are WAAAAAY too many entrepreneurs running on a hamster wheel trying to get to success when it can be so much simpler and effective.

And this is where COMMUNITY and COWORKING come into the …

Ep 48: Franchising: Business for Yourself, But NOT By Yourself

October 30th, 2020

36:00

Many have been forced to pause their dreams and their aspirations because of the pandemic. Now they are on their search for "what next."

The majority of us think that you have to be rich to afford a franchise, or that …

Ep 47: The Sassy Pinterest Guru: The Powerhouse Social Search Engine

October 28th, 2020

46:30

With Pinterest having over 200 million users worldwide, it can be a marketing powerhouse for podcasters or content creators to get more visible and increase downloads. This platform creates 3.5 times the sales than any …

Ep 46: Dream, Declare, Deliver!

October 23rd, 2020

51:06

Cristie is a sommelier, wine educator, creator of The Online Wine Course for Beginners, and President of The United Sommeliers Foundation.


At such a young age, Cristie has already achieved her dreams and she's not …

Ep 45: Imposter Syndrome: Never Doubt Yourself Again!

October 20th, 2020

47:01

Dr. Madeline Ann Lewis is known for making women’s success a priority through her coaching for Women leaders programs. She is a diversity speaker based in Maryland who provides key topics to transform organizations. Her …

44: Dating and Achieving Career Success: Not As Different As You Think

October 16th, 2020

29:19

Heidi B is the girlfriend who tells you what you need to hear!


She believes that love and intimacy are accessible for everyone. But they won't come easy!


Heidi "slaps" women with hard-core realizations that force them …

Ep 43: Don't Just Survive -- Thrive! A Woman's Guide to Uncovering HER TRUE WORTH

October 8th, 2020

33:26

As an Author, Speaker and Coach for more than 24 years, Michelle has been helping women transform their lives by embodying their true self-worth, skyrocketing their self-confidence and busting through their financial …

Ep 42: The Secret to Maximum Productivity

October 2nd, 2020

53:32

Audra understands the responsibilities of being a teen mother, single mother and now a wife and mother of six children. She's an entrepreneur of …

Ep 41: Accountability: A Gentle Butt-Kick Towards Success

September 25th, 2020

26:09

Accountability -- Do we crave for it? Or do we resent it? What does it mean for us?


Seeing too many women give up on their dreams gave Viktoria the drive to take action and make a difference. This is how she developed …

Ep 40: Money Mindset and Practical Moolah Tips

September 18th, 2020

50:31

Money represents different things for different people. To some, it may mean choice -- the ability to choose what makes you happy and what will make …

Ep 39: Designing Your Company Culture With Heart

September 10th, 2020

29:39

Gabriela is the founder of Calibrated Leadership. They know that behind every winning leader there is a winning team, behind any successful business …

Ep 38: Marriage and Business: Can You Win At Both?

September 3rd, 2020

46:55

Dr. Sakeisha and Eric Hylick - the powerhouse couple on today's episode talk about the realities of marriage and shifts in dynamics when business comes into the fray.


How does one spouse on a 9 to 5 job and another one …

EP 37: Delegate That Sh*t!

August 21st, 2020

21:19

There are four questions that you need to ask yourself before deciding to delegate a task. And this is going to look like a long list of questions, but you'll be glad you asked yourself:


*WHY (is it important)? - Do …

Ep 36: Create Your Own Superwoman Everyday

August 7th, 2020

41:00

Believe it or not, Jessica Samson struggled with weight in her "past life". And being the superwoman that she is, she used this challenge to turn her life and her habits around.


Now, Jessica is on a mission to end …

Ep 35 - Part 2: Today is my January 1st: The Secret to Unlimited Sales

July 30th, 2020

25:56

Have you ever had that "never again" moment in life? When you come home and there's no power in the house? When you have to lie to family about your situation? When you feel like a burden to those you love because of …

Ep 35 - Part 1: Today is my January 1st: The Secret to Unlimited Sales

July 30th, 2020

38:54

Have you ever had that "never again" moment in life? When you come home and there's no power in the house? When you have to lie to family about your situation? When you feel like a burden to those you love because of …

Ep 34: Effective Online Marketing without Spending a Dime

July 22nd, 2020

13:54

How do we do effective marketing economically? How can we increase our presence without spending money? 

With the uncertainties surrounding us, it may not be a wise choice to be adding to your expenses now. So I wanted …

Ep 33: Happiness Hacks for Today's Entrepreneurs

July 14th, 2020

20:17


So much is going on with politics and the pandemic that we as entrepreneurs sometimes forget to find joy in our businesses.

Come back to center with …

Ep 32: "I like your earrings!" and Other Social Media Content Strategies That Work!

July 7th, 2020

32:51

Posting on social media is so much fun on a personal level. But when the demands of posting as a business catch up with us, it becomes a scene of drudgery and you find yourself avoiding those apps because you just can't …

Ep 31: Find Your Purpose to Reignite Your Life

June 24th, 2020

31:53

The average lifespan of women in the US is 83.3 years. And that's a pretty long time to be living your life like it's well, average.

Dr. Kim Warren-Martin is on a mission to help professional, burned-out women reignite …

Ep 30: Working through Wounds to Realign with Your Professional Path

May 29th, 2020

43:50

Feeling stuck and stalled out lately? That feeling could be attributed to hidden trauma and wounds that are unknowingly keeping you from reaching …

Ep 29: From Burnout to ON FIRE!

May 22nd, 2020

31:23

Calling all businesswomen, solopreneurs, and chronic overachievers!!! Listen up:


Aren’t we all sick and tired of being sick and tired?!


I think …

Ep 28: Alright, This One’s Personal: How I Deal With Unsurety... And yes, It's a Word!

May 15th, 2020

13:34

This will all blow over... NOT.

When my daughter told me to buy masks at the start of this COVID-19 outbreak, I chalked it up to her conspiratorial …

Ep 27: Keys to Success: How a Certain Farm Animal Has the Lock on Business Achievement

April 13th, 2020

24:13

We are all in the mindset of making our businesses sustainable. Gary Vee says being the GOAT - The Greatest Of All Time -  is the answer.

So how do …

Ep 26: From Clients to Raving Fans: Get Referrals in 3 Easy Steps

April 3rd, 2020

9:29

Times are tough now and business is even tougher. So I’ve put together a couple of simple and actionable tips that I hope will help you as much as they’ve helped me!

You want to be the go-to person in your field for …

Ep 25: Roots and Riches: How Understanding Culture is the Key to Your Success

March 3rd, 2020

38:49

In this episode, we'll talk about how you can take advantage of blending culture and business.

Today’s guest is Stacie De Armas, a first-generation …

Ep 24: Not Your Grandma's Ice Breakers

February 21st, 2020

17:17

Can you break the ice? Are you able to come into a conversation and have something meaningful to contribute? Are you able to connect with a person?

Ep 23: From Real to Red Carpet

February 12th, 2020

20:45

Joining me in this episode is make up and brand consultant, Miles Berdache. He shares a preview of his Bedroom to Boardroom to Broadcast video …

Ep 22: Why You Shouldn't Pay It Forward

February 7th, 2020

13:08

"Grace" has always been more than just a word or a name for me.

This week, I wanted to go into a bit of storytelling to share a few things on the topic of Grace and how it resonates with me in life.

How do we show grace …

Ep 21: Plan for PROFIT

January 19th, 2020

38:17

We are going to talk about planning & achieving results for this year. Here are the key points we'll be going over today. 


Strategy vs Tactics

Ep 20: How To Make A Profit From DAY ONE

January 17th, 2020

14:08

Today’s episode is all about how to drive, build and gain profit from Day 1 of your business.

And yes! There really is a secret formula and it's not …

Ep 19: The Failure That Kicked My Ass

January 9th, 2020

18:20

As we move into 2020, I wanted to do an episode in retrospect and talk about The Failure That Kicked My Ass and how it changed my life...for the …

Ep 18: Small Talks, Big Profits

December 27th, 2019

33:00

Dennis Cummins is a serial entrepreneur, real estate and financial investor who believes that the secret to being successful and happy in life is not …

Ep 17: When Customer Service and Technology Have a Baby

December 13th, 2019

20:49

Welcome to our geeky episode on Customer Relationship Management (CRM) Systems!

Today, Sarah Kappler talks about how essential it is to have your …

Ep 16: Random Facts about Riah!

December 4th, 2019

26:03

Not everybody knows that I ran away and got escorted home by a cop car when I was young. Or... that I once sported an afro.

Welcome to the …

Ep 15: Reclaim Your Roar!

November 29th, 2019

30:39

Corissa Saint Laurent is a professional motivational speaker and coach for The Hear Me Roar Program.

It’s an amazing online program that encourages women to use the power of their voice to enhance their life and …

Ep 14: Self Care So You Can Care For Others - Part 2

November 27th, 2019

31:16

Welcome to Part 2 of Self Care So You Can Care For Others.

We’ve talked about being able to PAUSE.

It’s very important to have some quiet time...some alone time.

If your mind is not where you need it to be, then you …

Ep 13: Self Care So You Can Care For Others

November 26th, 2019

32:08

Welcome to a special 2-part episode with Dr. Jerrica Dodd -- Consultant Pharmacist, Health & Wellness Advocate, National Speaker, Author, Coach …

Ep 12: Network Like a Boss

November 15th, 2019

10:38

This week, I’ve been entrenched in Kelly O’Neal’s Collaborate to Accelerate Course in Profit-ology. In her course, I got to thinking about what it …

Ep 11: You Are Not Supposed To Be There

November 6th, 2019

28:56

Welcome to our very first “televised” and “internet-lized” episode!

I have nothing but gratitude for having my good friend Wendy Sterling with me today. With her help, we all get a closer look at one of life’s …

Ep 10: If I Could Host My Dream Guest, Who Would It Be?

October 25th, 2019

8:13

In this special mini-episode, our host Riah goes solo as she talks about her dream collaboration -- Gary Vee! Today, we get to see Gary Vaynerchuck …

Ep 9: Mindset reset: Conquer Your Burnout with Kori Linn

September 30th, 2019

16:17

You already know I was stoked for this episode when the first words were “Crush it,” the infamous book by none other than my fave, Gary Vee.

But this episode was less about working your ass off a la Gary Vee, and more …

Ep 8: "How collaboration beats competing any day" with Dana Corey

September 28th, 2019

21:33

Executive Coach, Dana Corey discusses how her business is different in connecting with other business owners and with other executives. We dive deep into what sets her business apart from the rest, what she believes …

Ep 7 - Let’s get down to the nitty gritty! How being an entrepreneur can change your life.

September 24th, 2019

13:01

In this episode, we will discuss:

The top 3 ways having my own company have changed my life

  1. Increase in Confidence
  • Never thought I’d be my own …

Ep 6: Use your noggin’! The new secret to converting leads and keeping happy clients

August 30th, 2019

22:22

Melina Palmer, expert in Behavioral Economics, unlocks secrets to reaching our clients in a way that they intrinsically understand. Using science, we learn how to convert more leads and price our services in a way that …

Ep. 5: Speaking to your ideal client’s heart starts with knowing what to say

August 23rd, 2019

40:11

In this episode, Riah interviews the fabulous Feminine CEO herself, Jessica Riverson. We discuss in detail how understanding your niche and even …

Ep. 4 - Authenticity! The Signature Statement is YOU!!

August 13th, 2019

22:45

EPISODE 4: Erin Keam of The Happy Wardrobe

The Signature Statement is You

Link: https://thehappywardrobe.com
FB page: The Happy Wardrobe
Email: erin@thehappywardrobe.com
Contact number: 4258026771

In this episode we …

Ep. 3 - Next Level Rapport

August 6th, 2019

20:16

On the 3rd episode of Client Experience-Revolution with Riah Gonzalez, Riah discusses all things rapport with guest speaker, Adriana Perezchica -- a …

Ep. 2 - Drama at the Water Cooler!

August 1st, 2019

31:37

Host, Riah Gonzalez and guest Katie McLaughlin dive deep on corporate culture and how doing things right improves life all the way around.

---

This …

Ep. 1 - Viva La Revolucion

July 30th, 2019

9:35

Viva La Revolucion

Welcome to the very first episode of Client Experience-Revolution with Riah Gonzalez. In this podcast, we will discuss how we will …

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