September 7th, 2021 • 1:08:19 Why should we care about our customers' feelings?
This week Justin chats with
Michele Hansen, founder of Geocodio. I got fired up about interviewing customers!
Get Michele's new book!
Listen to Michele's podcast:
"Empathy is a skill you can learn."
"There's so much shame in the tech community."
What are the boundaries for deploying empathy? When, and how, do we deliver critiques?
a respectful interview with a flat-earther
"This book isn't just about deploying empathy to customers, it's also about learning to be more empathetic to your family, friends, coworkers."
31:30 – we start discussing customer interviews "It was easier for me to learn how to have empathy for customers than it was to have empathy for myself."
42:27 – "how does empathy help businesses attract new customers, build better products?"
46:53 - "Why don't you bring Jon in on those interviews?" What should we talk about next? Thanks to our monthly supporters:
Anton Zorin from
Intro CRM podcast
Violette Du Geneville
Take It EV podcast Ethan Gunderson
James Sowers (like Flowers)
Pradyumna Shembekar (PD)
Paul Jarvis and Jack Ellis,
Brad from Canada
Sammy Schuckert Mike Walker
Dave Giunta (JOOnta)
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