Cover art for podcast Beyond Leadership

Beyond Leadership

119 EpisodesProduced by Mark KalinWebsite

Beyond Leadership is a podcast that connects the business world with academia and provides a platform for entrepreneurs, leaders, managers, students, and everyone willing to learn and share their best practices and life stories about leadership. Going Beyond.Founder and owner: Mark Kalin

5:02

Tip of the Week 21 - What a Compassionate Email Culture Looks Like

Email culture is broken — and fixing it will require a concerted effort. To start, individuals must think bigger than protecting their own inboxes, focusing instead on reducing the collective email traffic of the team as a whole. The authors review the basics of email etiquette and suggest three strategic habits that can help teams and organizations move toward what they call a compassionate email culture.

Protecting your colleagues’ inboxes starts with getting the basics right. Let’s review:

· Curate and focus your recipient list before you hit send. Does everyone really need to be on the thread? Remove anyone unnecessary; they can always be added later.

· Write succinctly and in an organized fashion. The content of every message should be clear and specific: What’s the question, the request you need approved, or the information you need to deliver?

· Apply situational awareness. Ask yourself: Does this conversation really need to happen over email? Could it be a phone or video call instead? Many messages can be deferred until the next casual conversation or routine scheduled meeting.

Email culture is broken. No matter how hard we try, it feels impossible to actually reach inbox zero. But to fix the problem you have to think outside of your own inbox. It may sound counterintuitive, but focusing on reducing your team’s collective email traffic will help create a better culture for everyone. Here are three strategic habits that will help:

1. Consider BCC. Use BCC for any email to two or more recipients that doesn’t require them to communicate directly. This reduces the possibility of an endless reply-all thread or conversations that veer off-topic. If you need to discuss things as a group, consider a meeting instead.

2. Be conscientious about timing. Do your best to make sure your emails are delivered during the work day. Off-hour correspondence unfairly distracts the recipient, who might reflexively feel the need to reply in the moment.

3. Use plug-ins. Whether they're used for scheduling emails in advance, sending meeting invitations directly to your recipients' calendars, or simply "liking" a message instead of sending a response, in-app or third-party plug-ins can help you reduce the number of messages you send each day.

Leveraging these powerful concepts, along with practicing the basics of email etiquette, will help you protect your colleagues’ inboxes and foster a compassionate email culture. If the collective community starts to respect others’ workload and schedule, there will be less email all around. In this model, everyone wins.

How do you write your emails??

Are your emails direct or compassionate?


Landry, A., and Lewiss, E. (2021, March). What a Compassionate Email Culture Looks Like. Harvard Business Review.

Educational emoji reaction

Educational

Interesting emoji reaction

Interesting

Funny emoji reaction

Funny

Agree emoji reaction

Agree

Love emoji reaction

Love

Wow emoji reaction

Wow

Are you the creator of this podcast?

Verify your account

and pick the featured episodes for your show.

Listen to Beyond Leadership

RadioPublic

A free podcast app for iPhone and Android

  • User-created playlists and collections
  • Download episodes while on WiFi to listen without using mobile data
  • Stream podcast episodes without waiting for a download
  • Queue episodes to create a personal continuous playlist
RadioPublic on iOS and Android
Or by RSS
RSS feed
https://anchor.fm/s/23b24288/podcast/rss

Connect with listeners

Podcasters use the RadioPublic listener relationship platform to build lasting connections with fans

Yes, let's begin connecting
Browser window

Find new listeners

  • A dedicated website for your podcast
  • Web embed players designed to convert visitors to listeners in the RadioPublic apps for iPhone and Android
Clicking mouse cursor

Understand your audience

  • Capture listener activity with affinity scores
  • Measure your promotional campaigns and integrate with Google and Facebook analytics
Graph of increasing value

Engage your fanbase

  • Deliver timely Calls To Action, including email acquistion for your mailing list
  • Share exactly the right moment in an episode via text, email, and social media
Icon of cellphone with money

Make money

  • Tip and transfer funds directly to podcastsers
  • Earn money for qualified plays in the RadioPublic apps with Paid Listens