EPISODE 108 of The Local Small Business Coach Podcast
Today’s Tip of the Week: Stop Assuming to Know What Your Customers Want
In Today's Episode We Cover 3 Topics: TIP: Stop Assuming to Know What Your Customers Want | RANT: Positive Service at a Dentist | Q&A: Should You Wear a Uniform?
Here is what we discuss in today's episode:
Your Questions Answered: We discuss Roger's question on if he should have a uniform or logo'd shirts for his landscaping business. So we dive into the reasons that having a uniform will be good for not only Roger's business, but yours as well.
Tammy's Rant: Today is a different type of rant. My rant today is about an awesome experience I have at a dental office that was under staffed and handled a variety of issues really well.
Today's Business Tip: Finally, our tip is on making sure that you are not just providing what you think your customer needs but you should be providing what they want. How sometimes what they need doesn't line up. You must take them on a journey to help them understand why they need them. Remember, help them understand the benefits vs the features. Solve a pain point.
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