Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/mark… read more
With so many research tools on the market, it can be hard to nail down exactly which ones are right for your team. This week on the pod, Erin and JH chatted with Daniel Loewus-Deitch and Leo Smith, who are the Directors of User Experience and Research, respectively, at a large insurance company. They wanted to learn more about how Daniel and Leo choose the tools with the best ROI for their team.
Daniel and Leo have spent a lot of time building out their tool stack. Since they have a lot of experience working for large organizations with many people conducting research and even more consuming it, it was important to them to get it right. In this episode, they talked about how they evaluate the ROI of tools, the summit they assembled to identify the tools their team could and would use, and how important it is to leave your assumptions at the door when tool-hunting.
Highlights
Tools mentioned in the episode
About our guests
Daniel Loewus-Deitch is the Assistant VP, User Experience at Unum. He has over 20 years of experience in UX, and has worked at companies like IBM and Microsoft. Daniel is interested in holistic wellness and technological harmony. 💻🎵.
Leo Smith is the Director of UX Research at SS&C Technologies. He has over 20 years of experience in UXR, and has worked for companies of all shapes and sizes in roles ranging from research to design. Leo is also a certified Hatha Yoga Instructor 🧘.
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