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APQC Podcasts

190 EpisodesProduced by American Productivity & Quality CenterWebsite

APQC podcasts are bringing organizations the information they need to work smarter, faster, and with greater confidence.

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How to Unlock the Power of Neurodiversity with LaTrina Collins-Craig

August 22nd, 2022

29:52

On this podcast, APQC’s Sharae Celestine talks with LaTrina Collins-Craig, a licensed professional counselor and the co-founder of C&C Wellness …

Infusing Human Skills and Knowledge in Project Management with Ed Hoffman

August 11th, 2022

23:31

On this podcast, APQC’s Carla O’Dell talks with Ed Hoffman, former Chief Knowledge Officer at NASA, about how to infuse human skills and knowledge into project management. Check out Ed Hoffman’s new book, The Smart …

Practical, Tactical Steps for Building Knowledge Graphs with Sara Nash

July 27th, 2022

16:13

On this podcast, APQC’s Mercy Harper talks with Sara Nash, Senior Consultant at Enterprise Knowledge, about the steps knowledge management (KM) teams …

Moving Logistics Forward with Enrique Alvarez

June 29th, 2022

18:51

On this podcast, APQC’s Mercy Harper talks with Enrique Alvarez, co-founder and managing director of Vector Global Logistics, about current-state …

How to Get Started with Knowledge Graphs with Andy Fitzgerald

June 21st, 2022

34:53

On this podcast, APQC’s Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge …

Understanding Knowledge Graphs with Juan Sequeda

June 16th, 2022

23:42

On this podcast, APQC’s Mercy Harper and Lauren Trees talk with Juan Sequeda, PhD, principal scientist at Data.World, about what knowledge graphs are …

Tips for Conducting Good Research

May 23rd, 2022

36:30

Research helps organizations uncover the answers to their questions (e.g., ideas for developing a new product, improving employee engagement, or insights into the strategic planning process.) In this podcast APQC’s …

Getting Knowledge Management Off the Ground with Jessica Malloy

April 27th, 2022

16:37

On this podcast, APQC’s Lauren Trees talks with Jessica Malloy, Senior Knowledge Manager with Harvard Business Publishing Corporate Learning, about the insights she gained by starting up knowledge management programs at …

The Science of Emotional Intelligence

April 25th, 2022

19:50

Understanding the emotional intelligence of the people in an organization is an important part of gaining an understanding of the processes within that company. In this joint podcast between APQC and BPMNestGen, APQC’s …

Do You Need a Fractional CFO? with Melissa Houston

April 21st, 2022

15:57

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston, financial strategist to CEOs and founder of the Business Society, …

Make Sustainability Sustainable with Process

April 20th, 2022

19:26

In this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney talk some talk discuss sustainability, some of its challenges and the role process and …

How Small Biz Finance Teams can Improve Cash Flow and Risk Mitigation with Melissa Houston

April 19th, 2022

16:29

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston, a financial strategist for CEOs and founder of the Business …

Finance Needs to Get Real about Data Management with Dan French

April 14th, 2022

24:33

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about what finance data management really …

Sparking Intrapreneurship with Alma Derricks

April 13th, 2022

35:41

On this podcast, APQC’s Mercy Harper talks with Alma Derricks about intrapreneurship. Alma Derricks, founder and managing partner of Rev, has created new ventures and customer strategies for an array of companies …

Tackling Process Improvement in Financial Management with Dan French

April 12th, 2022

15:42

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about how finance professionals can improve …

Focusing on Finance Talent with Dan French

April 7th, 2022

16:02

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about why finance professionals are focused …

Knowledge Management in Law with Greg Lambert

April 6th, 2022

27:49

On this podcast, APQC’s Mercy Harper talks with Greg Lambert, Chief Knowledge Services Officer at Jackson Walker, about the KM program at JW and …

Solving Business Problems with Process

April 4th, 2022

26:36

In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Tony Benedict, the president of the Association of BPM Professionals, and Alex Roettcher, the …

Aligning KM with Business Needs and Daily Work

March 31st, 2022

31:40

In this podcast, APQC’s Lauren Trees talks with Caroline Thompson, KM consultant at Shopify, and Sawyer Hamilton, knowledge base administrator at …

Communicating the Role of AI with Stephen Carradini

March 28th, 2022

26:00

On this podcast, APQC’s Mercy Harper talks with Stephen Carradini, Assistant Professor of Technical Communications at Arizona State University, about …

The Future of Remote/Hybrid Financial Management with Robert Bendetti

March 23rd, 2022

15:13

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about the future of …

Digging Into The Top Process Tools for 2022

March 22nd, 2022

23:22

To garner a deeper understanding of which technologies are vital for process teams, APQC asked survey respondents to indicate which tools would be …

Cash Flow Management Considerations for 2022 with Robert Bendetti

March 21st, 2022

16:34

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about strategies for …

Riding the Supply Chain Hype Wave with Dave Applegate

March 18th, 2022

17:44

On this podcast, APQC’s Mercy Harper talks with Dave Applegate, founder of ImportYeti, about his super-popular supply chain visualization tool and …

Cyber Risk in Digital Supply Chains with DSCI

March 16th, 2022

13:03

On this podcast, APQC’s Marisa Brown talks with Craig Moss, Director of Data and Change Management at DSCI, about cyber security in supply chains. This is the fifth episode in a five-episode series on supply chain …

Process Journeys: A Conversation with Jose Castro

March 15th, 2022

15:09

In this podcast APQC's Holly Lyke-Ho-Gland talks with Jose Castro, the head of continuous improvement at CMI about how to set up a new program for …

Practical, Tactical, and Radical Knowledge Management with Stephanie Barnes

March 14th, 2022

17:30

On this podcast, APQC’s Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about practice, tactical tips for implementing Radical Knowledge Management. To learn more about Radical KM, check …

KM Success Secrets from Industry Veterans

March 11th, 2022

24:02

It’s a long road to build a successful knowledge management program, but it helps to hear what other organizations have done and their lessons …

Business Considerations on Ukraine with Ronan O’Malley

March 9th, 2022

23:08

On this podcast, APQC’s Mercy Harper talks with Ronan O’Malley, Director of Programs at the World Affairs Council of Greater Houston, about what business leaders need to know about the invasion of Ukraine.   Subscribe …

Being a Good Data Steward in Digital Supply Chain

March 9th, 2022

15:16

On this podcast, APQC’s Mercy Harper talks with Christopher G. Caine, President at the Center for Global Enterprise, about data stewardship and governance. This is the fourth episode in a five-episode series on supply …

How Tacit Knowledge Drives Business Excellence with Nada El Gazzar

March 8th, 2022

15:47

APQC’s Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business …

Tactics and Best Practices for Improving Internal UX with Bob Berry

March 7th, 2022

17:00

APQC’s Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about tactics and best practices for improving internal user experiences. For supporting guidance from Bob, visit his …

The People Side of Supply Chain Digitalization with DSCI

March 7th, 2022

15:52

On this podcast, APQC’s Marisa Brown talks with Dave Kurz, Research Fellow at DSCI, about the people side of supply chain digitalization. This is the third episode in a five-episode series about supply chain …

Strategic Considerations for Improving Internal UX with Bob Berry

February 25th, 2022

19:30

APQC’s Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about high-level strategies for improving internal user experiences. For supporting guidance from Bob, visit his website

Taking a Bite-Sized Approach to Supply Chain Digitalization with DSCI

February 23rd, 2022

14:00

On this podcast, APQC’s Mercy Harper talks with Craig Moss, Director of Data and Change Management at DSCI, about supply chain data problems and how …

Achieving a Transparent & Regenerative Supply Chain with Anna Yona

February 21st, 2022

20:56

APQC’s Mercy Harper and Marisa Brown talk with Anna Yona, founder and CEO of Wildling Shoes, about how her company achieves transparency and sustainability through procurement, logistics, and more.  Subscribe to us on …

The Supply Chain’s Role in Tomorrow’s Business Models with DSCI

February 15th, 2022

14:01

On this podcast, APQC’s Marisa Brown talks with Shawn Muma, Director of Supply Chain Innovation and Emerging Technologies at DSCI, about how …

How To Do Workplace Accessibility Better with Mariah Barber

February 7th, 2022

22:08

On this podcast, APQC’s Mercy Harper talks with Mariah Barber, founder of Invisible Strengths, about how organizations can take a more proactive and …

Supply Chain for Pros and Average Joes - Reverse Logistics and Port Congestion

February 4th, 2022

17:30

On this podcast, APQC’s Marisa Brown and Carla O’Dell talk about the people and processes behind supply chain headlines. APQC wants to hear your thoughts on supply chain disruptions – click here to take our 10-minute, …

Understanding the Anti-Work Movement with Dr. Patricia Anderson

January 28th, 2022

22:32

On this podcast, APQC’s Mercy Harper and Elissa Tucker talk with Dr. Patricia Anderson, Professor at the Forbes School of Business and Technology, …

What Supply Chain Leaders Need to Know about Retail Data with Shobhit Khandelwal

January 27th, 2022

23:45

On this podcast, APQC’s Marisa Brown talks with Shobhit Khandelwal—Founder of ShyftLabs, Co-Founder of Minoan, and member of the Forbes Technology …

From Supply Chain Leader to Startup Founder with Efrat Sagi-Ofir

January 26th, 2022

19:05

On this podcast, APQC’s Mercy Harper and Marisa Brown talk with Efrat Sagi-Ofir, Chief Revenue Officer and Co-Founder of Air Doctor, about her journey from supply chain leader to founder of two startups.  Subscribe to …

Translating Data for Human Understanding with Chip Heath

January 11th, 2022

23:49

On this podcast, APQC’s Dr. Carla O’Dell talks with Chip Heath, author of four New York Times bestsellers and professor at the Stanford Graduate …

The Future of KM from a Development Perspective with Sarah Cummings

December 15th, 2021

29:13

On this podcast, APQC’s Mercy Harper talks with Sarah Cummings, Public-Private Partnership and Research Uptake Expert at Wageningen University and founder of the KM for Development Journal, about the future of KM from …

2022 Supply Chain Outlook with Anshu Prasad

December 14th, 2021

12:52

On this podcast, APQC’s Marisa Brown talks with Anshu Prasad, CEO and Co-Founder of Leaf Logistics, about what’s ahead for supply chains including trucking and freight capacity expectations, opportunities for …

Building IT and Data Skills With Shefali Kapoor Patel

December 13th, 2021

29:27

On this podcast, APQC’s Andrea Stroud and Saphra Cleveland talk with Shefali Kapoor Patel, founder of IT education provider Vijay Computer Academy, about how organizations can upskill and reskill employees on IT and …

Culture Strategies for Knowledge Management with Dana Tessier

December 9th, 2021

24:52

On this podcast, APQC’s Lauren Trees talks with Dana Tessier, Director of Knowledge Management at Shopify, about the cultural enablers and barriers …

Building Data Science and Digital Skills with Neeraj Tandon

December 3rd, 2021

17:48

On this podcast, APQC’s Andrea Stroud talks with Neeraj Tandon, principal at Moksha Data and cofounder of Code Park, about how to grow data science …

Optimizing Procure-to-Pay

November 17th, 2021

18:00

On this podcast, APQC’s Holly Lyke-Ho-Gland and Marisa Brown share ways to improve procure-to-pay through process management. For more insights and …

The Global Future of Knowledge Management with Gladys Kemboi

November 16th, 2021

15:31

On this podcast, APQC’s Mercy Harper talks with Gladys Kemboi, Knowledge Management Officer at Life in Abundance International in Nairobi, Kenya, about the global connections needed for the future of KM research, …

Using Psychology to Improve Knowledge Management with Leland Holmquest

November 11th, 2021

27:22

On this podcast, APQC’s Lauren Trees talks with Leland Holmquest, communications and change management lead at Microsoft, about how concepts like …

How to be a Great Data Analytics Mentor with Andrea Stroud

November 10th, 2021

24:39

On this podcast, APQC’s Mercy Harper and Andrea Stroud talk about the skills, mindset, and resources you need to learn and mentor others in data analytics. 

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Understanding People Operations with Elizabeth Fletcher

November 4th, 2021

20:38

In this podcast, APQC’s Mercy Harper talks with Elizabeth Fletcher, manager of people operations – people & culture at Motorefi and principal …

How Smart Organizations Partner for Diversity, Equity, and Inclusion

October 27th, 2021

14:17

On this podcast, APQC’s Mercy Harper talks with Karen Gilbert, Associate Director of Development for Corporate Partners at the Forté Foundation, about DEI trends and how organizations can be better corporate partners …

Is Knowledge Management About to Get Radical?

October 26th, 2021

25:35

In this podcast, APQC’s Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about the “radical” future ahead for knowledge …

Leveraging Fractional Executives with Lisa Higgins and Bob Chalker

October 25th, 2021

42:21

On this podcast, Bob Chalker, CEO of the Association for Materials Protection and Performance, and Lisa Higgins, CEO of APQC, offer an in-depth look at what’s driving the move toward fractional executives, how to best …

Why Sustainability Matters

October 20th, 2021

18:40

On this podcast, APQC’s Mercy Harper, Holly Lyke-Ho-Gland, and Marisa Brown talk about why sustainability matters for regulatory compliance, supply …

Big Changes Ahead for Knowledge Management with Bruce Boyes

October 19th, 2021

31:35

On this APQC podcast, APQC’s Mercy Harper Talks with Bruce Boyes—editor, lead writer, and a director of RealKM Magazine—about how KM need to be more evidence-based and integrate a wider range of perspectives, the …

Finance Trends from Startups and Small Biz with Melissa Houston

October 18th, 2021

20:49

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston—a financial strategist for CEOs, founder of the Business Society, …

The Future of Communities and Knowledge Management with Rachel Happe

October 14th, 2021

28:50

On this podcast, APQC’s Mercy Harper talks with Rachel Happe, co-founder and principal of Engaged Organizations, about the future of communities and enterprise knowledge management.   Subscribe to us on iTunes or …

What’s Driving the Great Resignation?

October 12th, 2021

29:22

In this podcast, APQC’s Mercy Harper talks with Marissa Lee, CEO of SOW EVOLVE and global HR strategist, about what’s driving the “Great Resignation,” how to drive engagement in remote/hybrid environments, diversity, …

Demystifying ESG Reporting with Deep Parekh

October 11th, 2021

21:46

In this podcast, APQC’s Mercy Harper and Marisa Brown talk with Deep Parekh, PhD, founder and managing partner at Epistemy, about building a strategy for environment, social, and governance (ESG) reporting. To read …

The How and Why of Integrated Business Planning with Marty Strong

October 11th, 2021

30:22

On this podcast, APQC’s Mercy Harper and Holly Lyke-Ho-Gland talk with Marty Strong, CEO and Chief Strategy Officer for the LGS Management Group, …

How Young Professionals See Accounting with Khalil Jackson

October 5th, 2021

17:48

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Khalil Jackson, Gas Marketing Accountant, about lessons learned from the …

What’s Ahead for Knowledge Management with Steve Dale

October 1st, 2021

32:52

On this podcast, Mercy Harper talks with Stephen Dale, founder and director of Collabor8now, about the future of communities of practice, the future …

Why “Hipster Antitrust” Matters for Knowledge Management

September 29th, 2021

16:28

On this podcast, APQC’s Lauren Trees and Carla O’Dell discuss how the hipster antitrust movement’s focus on data privacy could impact the future of …

Behind the Scenes with Blind, the Anonymous Workplace App

September 28th, 2021

14:25

On this podcast, Mercy Harper talks with Kyum Kim, Co-Founder and Chief Business Officer of Blind, and Young Yuk, Chief Product Officer of Blind, who share surprising insights about employees’ anonymous behaviors …

How Finance Teams Should Prepare for 2022 and Beyond with Dan French

September 27th, 2021

28:13

On this podcast, APQC’s Megan McCulloch and Mercy Harper talk with Dan French, CEO of Consider Solutions, about the future of financial …

Hiring Interview Secrets for Managers

September 22nd, 2021

27:44

In this podcast, APQC’s Mercy Harper and Ashley White discuss the secrets for assessing culture and team fit during hiring interviews.    Subscribe …

What’s Next for Financial Management with Robert Bendetti

September 20th, 2021

23:40

On this podcast, APQC’s Mercy Harper talks with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about the people, process, and …

Capabilities vs Process: Is There a Difference?

September 15th, 2021

17:31

​In this podcast APQC's Holly Lyke-Ho-Gland, Jeff Varney, and Rick McCarthy define processes and capabilities and discuss their similarities and …

What You Need to Know about Emergency Preparedness with Cate Steane

September 9th, 2021

25:14

On this podcast, Mercy Harper talks with Cate Steane, founder and owner of Make it Happen Preparedness Services, about navigating ever-changing COVID-19 guidance, building safety strategies for hybrid work …

How Do You Conduct a Check In Meeting?

September 7th, 2021

22:18

On this podcast, APQC’s Mercy Harper and Ashley White discuss do’s and don’ts for effective manager/employee check-in meetings. For a limited time, APQC is offering free check-in meeting templates for our podcast …

Use End-to-End Processes to Transform Your Business

August 27th, 2021

15:04

On this podcast, APQC’s Holly Lyke-Ho-Gland and Mercy Harper talk about how end-to-end process thinking enables strategy and drives value, how to get …

Can Knowledge Management Fix the Labor Shortage?

August 26th, 2021

19:37

In this podcast, APQC’s Lauren Trees and Carla O’Dell discuss how four ways knowledge management can help organizations cope with the current labor shortage with examples from leading organizations.   Subscribe to us …

Why Does HR Get a Bad Rap?

August 25th, 2021

20:13

In this podcast, Mercy Harper talks with APQC’s Executive Director of HR Ashley White about employees’ negative perceptions of HR and what’s behind them. APQC wants to hear what you think about your HR department. Click …

The What, Why, and How of Autonomous Teams with Timm Urschinger

August 24th, 2021

17:19

Autonomous teams have been called “the future of work,” but how do they work? In this podcast, Mercy Harper talks with Timm Urschinger, co-founder …

The Future of Workplace Communication with Stephen Carradini

August 20th, 2021

36:36

It’s time for organizations to build a more sustainable virtual communication strategy that truly works for everyone—including those who can’t work …

Thinking Differently: How KM and Process Become Resilient

August 19th, 2021

28:29

Most organizations want to be nimbler in the face of rapidly changing technology, markets, and customer needs. In this podcast, APQC’s Lauren Trees …

What You Need to Know about Human Capital Cyber Threats

August 18th, 2021

19:10

Employee actions can create big cyber security problems, but if employers aren’t careful, they can also create cyber risks for their employees. In …

Cyber Risk, Financial Reporting, and Internal Controls

August 17th, 2021

9:39

If you’re on the finance team, you can’t afford not to think about cyber risk. In this podcast, Mercy Harper talks with APQC’s John Tesmer about the …

From Graph Algorithms to Process Automation: Tools for Success

July 29th, 2021

16:10

Technologies have the potential to help organizations save time, delight their end users, and improve their process and knowledge management …

What's The Process Classification Framework?

July 28th, 2021

24:51

Process frameworks help organizations fast track their process work or create alignment between stakeholders, as well as create clarity and …

Process Performance: Better Management of Your Process’ Health

July 27th, 2021

16:48

Process performance encompasses the measurement, monitoring, and controlling of processes. Which is often easier said than done. In this video APQC's …

How to Use Data and Machine Learning to Boost Process Performance

July 23rd, 2021

15:52

Data is key to understanding how a process is performing, but it can lead organizations astray if they use it incorrectly. In this podcast, Mercy …

The Dangers of Smart Devices from the Home Office to the Shop Floor

July 22nd, 2021

11:32

Whether we’re in the office or working from home, we’re all surrounded by smart devices. In this podcast, Mercy Harper talks with APQC’s executive director of IT John Tesmer to learn about the serious risks these …

Dan Kraemer on Innovative Ways to Apply Design Thinking

July 21st, 2021

25:19

Design thinking allows organizations to create better solutions and ways of working by asking the right questions, brainstorming answers, and testing …

Frameworks Jumpstart Process and Knowledge Success

July 19th, 2021

19:09

Developing a knowledge or process management program is never easy, but a time-tested framework can help you reach your goals faster and avoid common …

The Challenge To Good Benchmarking

July 16th, 2021

13:02

In this episode of APQC's Podcasts, Holly Lyke-Ho-Gland, Process and Performance Principle Research Lead, talks to Diego Alvarado host of the …

The Secret Ingredient in Vaccines

July 15th, 2021

18:36

Advocates want to open COVID-19 vaccine patents to scale up vaccine production, but that won’t be enough for manufacturers around the world to …

Process Knowledge Is Key to Solving the Microchip Shortage

July 14th, 2021

18:27

The global microchip shortage is driving production delays across industries and around the world. But semiconductor manufacturers can’t just “go make more.” In this podcast, APQC’s Lauren Trees and Carla O’Dell explain …

How Nonprofits Do Strategic Planning in a World of Chaos

July 9th, 2021

20:06

When the COVID-19 pandemic hit, nonprofit organizations had to make rapid adjustments to strategy and operations to meet urgent and evolving needs. …

Worst Strategic Planning Process Ever

July 7th, 2021

10:23

What are the biggest “don’ts” in strategic planning? In this brief chat, Mercy Harper and Holly Lyke-Ho-Gland, Principal Research Lead for Process …

Lance Weiler on Using Storytelling to Navigate the Now

June 29th, 2021

29:53

Storytelling helps us structure to our ideas, make sense of our experiences, and connect around a shared vision. In this podcast, APQC’s Lauren Trees …

Sustainable Improvements Through Empowerment and Engagement

June 25th, 2021

23:58

In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Paul Fjelsta and Kaylen Malley Bill Benjamin about employee engagement, support, and …

What You Need to Know about Blind, the Anonymous Workplace App

June 17th, 2021

24:42

Blind is an anonymous workplace app that’s drawing a lot of attention—and funding—from the Silicon Valley crowd. But what are employees really doing …

Emotional Intelligence: The Science and Its Benefits

June 10th, 2021

30:19

In this podcast APQC’s Holly Lyke-Ho-Gland talks with Bill Benjamin about emotional intelligence, why it’s important, and how it can drive change and …

The Challenges of Record-to-Report Process

June 10th, 2021

12:06

Record-to-report (R2R) is the end-to-end process of recording, closing, consolidating, and reporting on financial data at the period end. In this …

The Challenges of the Order-to-Cash Process

June 8th, 2021

18:18

Order-to-cash (O2C) is the end-to-end process for receiving and processing customer orders and applying cash. In this podcast, APQC’s Principal …

How To Structure a Risk Control Matrix

June 4th, 2021

11:11

Risk control matrices are powerful tools for identifying, ranking, and implementing control measures to mitigate risks. In this podcast, APQC’s …

How Internal Controls Fit With Sarbanes-Oxley

June 3rd, 2021

14:16

Sarbanes-Oxley (SOX) has been in place for nearly two decades, but many organizations still struggle to understand how it fits into their internal …

How To Structure Internal Audit Programs

June 1st, 2021

15:36

Internal audits are key to ensure that risk management, governance, and internal controls processes are operating optimally. But how should …

The Skills Aspiring KM Professionals Need (and a Wish for the Future of KM)

May 25th, 2021

17:43

With so many recent developments in technology and business circumstances, it’s a great time to consider what skills, knowledge, and experiences …

Finding Right Career Path In Knowledge Management

May 24th, 2021

20:22

The path to a career in knowledge management isn’t always clear-cut. In this podcast, APQC’s Mercy Harper talks with Dr. Kendra Albright, Goodyear …

How Smart Finance Leaders Structure Internal Controls

May 21st, 2021

16:00

Finance leaders often wonder how they should structure internal controls. Where should they consider using shared services, and what processes and …

Understanding Key Risk Indicators In Financial Management

May 19th, 2021

10:07

What are key risk indicators (KRIs) in financial management? In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele …

Financial Management's 3 Lines of Defense

May 17th, 2021

11:29

What are the “three lines of defense” (3LOD) in financial management? In this podcast, APQC’s Principal Research Lead for Financial Management, …

How Leaders Can Improve Cross-Generational Collaboration in the Virtual Workplace with Jude Cohen, Lauren Trees, and Cindy Hubert

May 12th, 2021

14:53

 

In a virtual or hybrid workplace, people of all generations need to use technology to collaborate and communicate effectively. In this podcast, …

Introduction To APQC Podcasts

May 11th, 2021

1:19

This podcast is for people who think big. You’ll hear voices from different industries, functions, and disciplines. Because what we’ve seen, since APQC’s founding in 1977, is that the most innovative ideas spark when …

How Different Generations Experience Virtual Collaboration with Jude Cohen, Lauren Trees, and Cindy Hubert

May 5th, 2021

28:01

Do Millennials, Gen Xers, and Baby Boomers communicate and collaborate differently in the virtual workplace? To find out, APQC’s Mercy Harper invited …

Surviving the Hybrid Office with Iris Mansour and Lauren Trees

April 28th, 2021

23:56

Many organizations are moving to hybrid office environments where some people work remotely, and others work from home. In this podcast, APQC’s Mercy Harper talks to Lauren Trees, Principal Research Lead for Knowledge …

Effective Hybrid Office Communication with Iris Mansour and Lauren Trees

April 27th, 2021

10:09

The hybrid office offers a lot of benefits, but it also has unique challenges, especially when it comes to communication. In this quick chat, APQC’s Mercy Harper talks to Lauren Trees, Principal Research Lead for …

Knowledge Isn't Power When You Can't Find It

April 15th, 2021

26:48

Employees have struggled to find information inside their organizations for years—and the shift to remote work only exacerbated the problems. In this podcast, APQC’s Lauren Trees talks to Alana Cento of Sinequa, a …

Innovation After Disruption

April 13th, 2021

36:22

In this APQC podcast hosted by Marisa Brown, Senior Principal Research Lead, Supply Chain Management, talks to Stephen Wunker and Charlotte Desprat from New Markets Advisors, and they discuss five ways that …

Why Nonprofits Need to Do More with their Data

April 7th, 2021

22:15

Most nonprofit organizations have a ton of data, but they don’t always make the most of it to drive decision making and further their missions. In this podcast, APQC’s Mercy Harper talks to APQC’s Senior Statistician …

Why You Want a Steering Committee for Knowledge Management

March 25th, 2021

22:02

Steering committees are play an essential role in sponsoring, guiding, and supporting knowledge management (KM) programs. In this podcast, APQC’s …

What It Means to Optimize the O2C Process

March 16th, 2021

20:41
The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But in reality, …

How to Find and Tell Great Stories with Miriam Brosseau and Carla O’Dell

February 23rd, 2021

30:05

Storytelling is so important for encouraging participation in knowledge management (KM). But KM professionals often struggle to gather stories from end users, and they don’t always know the best way to share a story …

Ideas and Insights from a Year of Virtual Meetings with Miriam Brosseau and Carla O’Dell

February 23rd, 2021

7:46

After a year of virtual meetings, we’re all experiencing a bit of “Zoom fatigue.” In this podcast, APQC’s Mercy Harper talks to APQC Board Chairman …

Exploring the Principles of APQC's Seven Tenets of Process Management

February 9th, 2021

6:59
Holly Lyke-Ho-Gland, Principal Research Lead at APQC, and Jonathan Kraft, project manager for APQC's Advisory Service team, provide an overview of …

Building a Future Ready Workforce: The Value of AI-Driven Skills Profiles

October 14th, 2020

23:59

Organizations today face a common challenge – ensuring they have the talent to deliver on business objectives in a fast-changing business environment. AI platforms such as Starmind allow organizations to identify …

Using AI to Find Experts and Get KM Questions Answered

September 24th, 2020

25:25

Many organizations still struggle to understand what their employees know and connect colleagues to share expertise. AI platforms such as Starmind …

How to Cultivate a Collaborative Culture with Daniel Coyle

March 18th, 2019

28:49

In February 2019, APQC Executive Director of Client Solutions Cindy Hubert spoke with Daniel Coyle about how to build stronger and more collaborative …

Why You Need a KM Vision: Stan Garfield Interview

February 27th, 2019

17:50

In this podcast, APQC KM Principal Research Lead Lauren Trees interviews community manager, author, and speaker Stan Garfield about the biggest opportunities in KM right now, the missteps organizations are making, and …

Knowledge Management Expert Stan Garfield Talks About Latest KM Trends

March 12th, 2018

26:06

Large-scale trends like digital transformation, cognitive computing, and Agile are affecting how knowledge managers accomplish their goals and how their work is perceived. In this podcast, APQC’s Lauren Trees interviews …

APQC Knowledge Management Podcast: Next-Generation Communities of Practice

January 30th, 2018

42:41

Enterprise knowledge-sharing communities have been around for decades, but new technology and broader cultural trends are changing the norms of …

Should Knowledge Management Embrace Doing More With Less?

August 1st, 2017

33:47

Is there value in the constraints that tight budgets put on us? Yes, according to Scott Sonenshein, an award-winning professor at Rice University, …

The Workspace of the Future: Process and Performance Management Edition

June 7th, 2017

21:07

In this podcast, APQC’s knowledge management guru, Lauren Trees, collides with APQC’s process and performance management expert, Holly Lyke-Ho-Gland …

AP and Payments Fraud Grows More Sinister

June 1st, 2017

8:32

APQC’s Financial Management expert, Mary Driscoll, unpacks the emerging role of cybercrime in the world of accounts payable Remember to follow APQC …

Workforce Planning Gets an Upgrade

May 30th, 2017

22:43

Yesterday’s workforce planning won’t cut it today. Find out why and what needs to change in this APQC human capital management podcast, sponsored by

Getting Project Managers Involved in Knowledge Management: May 2017 KM Podcast

May 24th, 2017

18:57

In this podcast, APQC principal research leads Lauren Trees and Holly Lyke-Ho-Gland talk about the research project they just wrapped, Managing …

Close-up on Finance Analytical Capabilities

May 17th, 2017

8:27

APQC’s Financial Management expert, Mary Driscoll, explains what the top finance analytical capabilities challenges are for 2017 and how to address …

Finance Gaining a Stronger Handle on Process Standardization

May 17th, 2017

7:25

APQC’s Financial Management expert, Mary Driscoll, explains what the top finance process standardization challenges are for 2017 and how to address …

Collaboration and Trust in the Virtual Workplace: March 2017 Knowledge Management Podcast

March 30th, 2017

26:17

In this podcast, APQC CEO Carla O’Dell and KM Principal Research Lead Lauren Trees talk about ways to improve collaboration and build trusted …

Challenge of Balancing Collaboration With Potential of Distractions

February 7th, 2017

17:12

APQC CEO Carla O'Dell spoke with Cal Newport as part of the "Big Thinkers, Big Ideas" interview series. The bestselling author of Deep Work: Rules …

Data and Analytics Challenges and Priorities for 2017

February 2nd, 2017

20:06

In December of 2016, APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in 2017.  In this podcast, research analyst Michael Sims and …

Barriers To Knowledge Sharing: Overcoming Distance and Building Strong KM

August 9th, 2016

12:27

APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The …

Barriers To Knowledge Sharing: Poor KM Culture and How To Fix It

August 9th, 2016

10:34
APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The …

Managing the Transition to a Data-driven Business

August 9th, 2016

14:42
In this August 2016 edition of APQC’s monthly research program manager interview, Michael Sims, research specialist at APQC. talks Holly …

Barriers to Knowledge Sharing: Creating Well-Aligned Measures

July 22nd, 2016

12:31
APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The …

Barriers to Knowledge Sharing: Securing Sponsorship

July 20th, 2016

7:24
APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The …

Why Knowledge Management Matters For Process Improvement

July 12th, 2016

26:16
Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons …

Why End-to-end Processes Matter

June 24th, 2016

7:19
In this podcast, research specialist Michael Sims interviews research program manager Holly Lyke-Ho-Gland about what end-to-end processes are and why …

Why Some Leadership Methods Are Timeless

June 20th, 2016

16:05
Leadership is an important area of interest for people managers. While methods and concepts may change over time, there are still key aspects of leadership that remain the same. In this APQC podcast, research specialist …

Charles Duhigg on What Productive People Do Different and his new book 'Smarter, Faster, Better: The Secrets of Being Productive in Life and Business'

June 14th, 2016

21:48
APQC CEO Carla O’Dell talked with Charles Duhigg as part of the Big Thinkers, Big Ideas interview series. His new book titled Smarter, Faster, Better: The Secrets of Being Productive in Life and Business details what …

Blueprint for Success—Your Road Map For Achieving Top Performance in Accounts Payable

June 13th, 2016

15:12
The Blueprint for Success: Accounts Payable report recently published by APQC's financial management (FM) team is truly a roadmap for achieving top …

What Analytics Can and Can't Do For Business

June 1st, 2016

30:58
In this podcast, APQC's research specialist, Michael Sims, talks with APQC's own analytics team, Ron Webb and Christy Aroopala, about what analytics means to them, what challenges their customers are facing, and what …

Barriers to Knowledge Sharing: Making More Time

May 25th, 2016

9:49
APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The …

Barriers to Knowledge Sharing: Creating Awareness

May 25th, 2016

7:11
APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The …

Finance Process Developments That Deserve Attention

May 19th, 2016

8:57
Mary Driscoll, senior research fellow at APQC in financial management, discusses the findings of her recent survey: Finance Improvement Today—Plan to …

Common Mistakes Made Managing People and How To Fix Them

May 13th, 2016

23:19
APQC’s Michael Cappelli interviews his colleague Elissa Tucker about the people challenges that get in the way of productivity and quality …

Turning Data Into Story People Will Understand With Narrative Science CEO

May 5th, 2016

31:46
APQC CEO Carla O’Dell recently talked with Stuart Frankel as part of the Big Thinkers, Big Ideas interview series. Frankel is the CEO and a …

Process Management Case Studies: How They're Created and Why We Love Them

May 4th, 2016

10:49
In the April 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and …

Why Human Resources Affects Parts of An Organization You Might Not Think Of

April 25th, 2016

23:32
In 2016, APQC made a strategic change in our research agenda to expand our Human Capital Management (HCM) expertise beyond the HR function to include issues that all managers of both people and process face. Elissa …

How To Make Sure Mentoring Works For Your Organization

March 31st, 2016

18:24
Eighty-nine percent of respondents to an APQC survey said their organizations use mentoring to help employees develop skills and competencies. They also ranked mentoring among the top two approaches to accelerate …

Challenge of Continuous Improvement in Finance

March 30th, 2016

7:50
Continuous improvement is an important practice finance executives need to pursue to maintain high productivity, efficiency, and effectiveness. In …

Keys to Effective Product Development Focused on Design-to-Cost

March 30th, 2016

4:42
Organizations are increasingly interested in making design-to-cost an integral part of their product development process. In November 2015, APQC conducted research on the shift to a product development approach focused …

Why Are Some Organizations Still Scared of Analytics?

March 28th, 2016

7:18
In the March 2016 Process and Performance Management podcast, APQC research specialist Michael Sims talks with research services process and …

Louis Richardson of IBM on Changing of Collaboration, KM, and Better Business Results

March 9th, 2016

28:21
APQC CEO Carla O’Dell talked with Louis Richardson as part of the “Big Thinkers, Big Ideas” interview series. An IBM storyteller and enthusiast, Richardson meets with clients and partners worldwide and shares how …

Knowledge Management 101

February 26th, 2016

12:04
In this February 2016 Knowledge Management podcast, APQC research specialist Ken Hayman spoke with research services KM program manager Lauren Trees …

Making Onboarding Fun Again—It Won’t Cost You A Dime!

February 23rd, 2016

25:58
Whoever thought onboarding was fun? The first day of work is usually fraught with paperwork and discussions around health benefits—que the collective …

Dodging Icebergs: Why Organizational Agility Matters in 2016

February 23rd, 2016

7:31
In the February 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and …

Dr. John Medina on Connections Between Our Brains, KM, and Organizing Information

February 22nd, 2016

24:36
APQC CEO Carla O’Dell talked with Dr. John Medina as part of the “Big Thinkers, Big Ideas” interview series. Medina, a developmental biologist and …

Combining Benchmarks with Process Improvement Through MosaiQ

February 22nd, 2016

10:50
Holly Lyke-Ho-Gland, APQC’s process and performance management research program manager, interviewed Claire Wybrow, enterprise business architect at …

APQC’s KM Experts Explore the Impact of Cognitive Computing

February 22nd, 2016

20:31
CEO Carla O’Dell and KM Research Program Manager Lauren Trees talked on the topic of cognitive computing and addressed some of the great questions submitted by our audience during the January 2016 KM community call …

Business Risks are Crouching Tigers -- Fierce as Ever

February 10th, 2016

8:56
As the calendar year gets underway, business planners and performance managers are keen to look forward. But optimism can be dampened when enterprise …

What Airbnb Can Teach KM About Transformation

February 5th, 2016

26:45
APQC CEO Carla O’Dell recently talked with Chip Conley, as part of the “Big Thinkers, Big Ideas” interview series. He is the head of Global Hospitality and Strategy with Airbnb, a community marketplace for people to …

Who Should Care About Predictive Workforce Analytics and Why?

February 5th, 2016

31:30
Predictive workforce analytics isn’t just an HR issue. In this podcast, APQC’s human capital management research program manager, Elissa Tucker, interviews Greta Roberts, co-founder and CEO of Talent Analytics, Corp. …

The 2016 APQC Process Management Research Agenda

February 3rd, 2016

6:58
In the January 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and …

Why Smartphones Are Ruining Conversation

January 18th, 2016

15:57
As part of APQC’s Big Thinkers, Big Ideas interview series, APQC CEO Carla O’Dell recently talked with Sherry Turkle, a clinical psychologist, …

Voice of Conference: Process Management Edition

January 13th, 2016

1:03:11

As we all know when we go to conferences we have several questions that surface as we attend presentations. To facilitate getting answers to those questions APQC introduced its inaugural Voice of Conference. Throughout …

Chip Heath on Dangers of Confirmation Bias and How To Overcome it

January 7th, 2016

26:36

APQC CEO, Dr. Carla O'Dell, recently interviewed Chip Heath, and asked Chip about confirmation bias and his newest book, Decisive: How to Make Better Choices in Life and Work. Chip is a professor at Stanford University, …

How Wise Are Your Leaders?

December 17th, 2015

16:43

APQC CEO, Dr. Carla O'Dell, recently interviewed Larry Prusak, co-author of Working Knowledge: How Organizations Manage What They Know, as part of
APQC’s Big Thinkers, Big Ideas series to discuss the concept of wisdom …

Innovative Techniques for Process Improvement

November 30th, 2015

50:16

APQC’s Holly Lyke-Ho-Gland,
process and performance management research program manager, Jeff Varney,
senior adviser, and Lauren Trees, knowledge …

What's Holding Back True Human Resources Partnerships?

November 24th, 2015

9:02

No single role in HR suffers from a crisis of identity more than the HR Business Partner (HRBP). While many are calling for HR to serve a more …

Applying Process Analytics for Effective Decision Making

October 14th, 2015

40:27

APQC’s Ron Webb, executive director of Open Standards Benchmarking, stats hub, and information systems, and Christy Aroopala, senior research …

Getting Started with Predictive Workforce Analytics

October 2nd, 2015

15:27

APQC’s Human Capital Management Research Program Manager, Elissa Tucker, and Talent Analytics, Corp.’s CEO, Greta Roberts, will talk about:

  • staffing …

Why Sourcing Strategies In Procurement Fail

September 9th, 2015

43:31

APQC's Andrea Stroud talks to author and business consultant Kate Vitasek about a fresh perspective and a new lens for thinking about supplier …

How Transfield Services Improved Organization-Wide Process Management

August 25th, 2015

27:38

Join APQC's Holly Lyke-Ho-Gland, process and performance management research program manager, and Sarina Paul, former group general manager of …

Knowledge Management: Mining the knowledge of SpaceX and NASA

August 19th, 2015

28:49

APQC CEO Dr. Carla O'Dell interviewed Ed Hoffman, Chief Knowledge Officer at NASA. Their conversation took unexpected turns: it ranged from why fear is needed if you want big change to what a CKO does in NASA (and how …

Business Innovation Strategy For Financial Services

August 7th, 2015

26:41

Mick Simonelli, Innovation Consultant and former senior executive who built USAA's Innovation Program, and Mike Fitzgerald, Innovation Leader and …

Dr. Thomas Davenport on Future of KM Workers

July 9th, 2015

25:47

APQC CEO Dr. Carla O'Dell interviewed the quintessential Big Thinker/Big Idea man himself, Dr. Tom Davenport on what the future will be like for knowledge workers.

Tom has written or co-authored 16 bestselling business …

2015 Supply Chain Management Priorities and Trends

July 2nd, 2015

13:37

In early 2015, APQC fielded a survey focused on determining
current supply chain management priorities and trends. During this podcast,
APQC’s Andrea Stroud and Becky Partida discuss their findings from the
research, along …

Peter Korsten, Vice President and Partner, IBM on Four Strategic Questions Everyone Should Ask

July 2nd, 2015

36:16

APQC CEO Dr. Carla O'Dell recently interviewed Peter
Korsten, Vice President and Partner, IBM, and a new member of APQC’s Board of
Directors for her Big Thinkers, Big Ideas series They discussed the challenges
of building …

Unparalleled Portfolio Management Q & A

June 18th, 2015

31:36

APQC’s research program managers, Holly Lyke-Ho-Gland and
Andrea Stroud discuss best practices in product and project portfolio
management including …

Best Practices in Data Visualization Q &A with David Doney, Vice-President of Internal Audit at SIRVA

June 11th, 2015

31:59

David Doney, Vice-President of Internal Audit at SIRVA, Inc
and Holly Lyke-Ho-Gland answer questions on data visualization. These questions
include:



  • how …

Alex Pentland, head of the Human Dynamics Laboratory at MIT Media Lab

June 3rd, 2015

37:53

APQC CEO,Dr. Carla O'Dell, interviewed Alex Pentland, head of the Human Dynamics
Laboratory at the MIT Media Lab and keynote speaker on May 1, 2015 at …

Dr. David Eagleman Talks About Tacit Knowledge & How We Learn

June 3rd, 2015

32:18

APQC CEO, Dr. Carla O'Dell, recently interviewed Dr. David
Eagleman, New York Times Best Selling Author and neuroscientist, as part of
APQC’s Big Thinkers, Big Ideas series on tacit knowledge, how we learn, and why
getting …

One of the Grandfathers Of KM, Bob Buckman, talks about need for rapid response

June 3rd, 2015

32:11

Bob Buckman has been leading the charge to share knowledge
since he was CEO of Buckman Laboratories. APQC CEO, Dr. Carla O'Dell, interviewed him recently for APQC's Big Thinkers, Big Ideas series, and noticed the reason …

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