Cover art for podcast An Arm and a Leg

An Arm and a Leg

40 EpisodesProduced by An Arm and a LegWebsite

A show about the cost of health care that’s more entertaining, empowering, and occasionally useful than enraging, and terrifying and depressing. Reporter Dan Weissmann digs in to show how we got into this crazy mess and how we just might live through it.

17:56

An actor walks into a doctor’s office…


Dr. Saul Weiner is a physician and researcher at Jesse Brown VA Medical Center and the University of Illinois at Chicago. (Photo: Roberta Dupuis-Devlin)

Researcher Saul Weiner has been sending fake patients — actors, wired for sound — into real doctors’ offices, to learn about what actually happens, especially: How well doctors really listen to their patients.

He’s tallied up what doctors miss (a lot), and how much it costs (ditto). 

In today’s episode, we hear what actually happened in one of those “secret shopper” doctor visits — with the doctor and the actor who played his patient reading from the transcript of their visit, and then unpacking what went wrong.

 

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