Cover art for podcast According to Hickey

According to Hickey

18 EpisodesProduced by John HickeyWebsite

John Hickey has been exposed to the ups and downs of business management, climbing the career ladder and starting multiple businesses. In this podcast, John shares tools that helped him manage better, achieve success and handle bad situations. If you are running your own business or managing a team … read more


Episode 6 - Complaints are a Gift! Convert a Complaint into an Opportunity.

After receiving a complaint from a customer, we are given the opportunity to regroup, restart and show our best work.  Only 1 in 25 dissatisfied customers will ever complain.  The same may be true for unhappy employees.  We discuss how to receive a complaint and create an action plan to solve the issue at root cause.

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