According to Hickey

6 EpisodesProduced by John Hickey

John Hickey has been exposed to the ups and downs of business management, climbing the career ladder and starting multiple businesses. In this podcast, John shares tools that helped him manage better, achieve success and handle bad situations. If you are running your own business or managing a team … read more

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Episode 6 - Complaints are a Gift! Convert a Complaint into an Opportunity.

February 21st, 2019


After receiving a complaint from a customer, we are given the opportunity to regroup, restart and show our best work.  Only 1 in 25 dissatisfied customers will ever complain.  The same may be true for unhappy employees. …

Episode 5 - LinkedIn and Wine Tasting selections from Piedmont, Italy.

February 14th, 2019


How well people know you dictates whether or not they will say hello to you or approach you when you meet in public.  John discusses how his use of LinkedIn to tell his story lead to memorable in person encounters at a …

Episode 4 - Focus, Emotional Intelligence & Exercising Empathy

February 7th, 2019


We underestimate how much personal information everyone is exposed to throughout the workday and how that affects everyone's mood and focus throughout the day.  We discuss self awareness, emotional intelligence, …

Episode 3 - Flat Lined Friday & How to Leverage 7 Habits & GTD tips

January 31st, 2019


John discusses how an attempt to take a day with an empty calendar backfired.  He applies some of the teachings from The 7 Habits of Highly Effective People course by Stephen Covey and the book Getting Things Done by …

Episode 2 - NRF Show, Alibaba, AmazonGo & A.I.

January 24th, 2019


This episode is a discussion on some of the very cool innovations from the 2019 NRF (National Retail Federation) Show.  John discusses how Alibaba …

Episode 1 - Podcast Introduction

January 18th, 2019


This episode is an introduction to the podcast and the host, John Hickey.  After a brief background, John introduces listeners to his business and personal history and reviews the goals of the podcast.  

For anyone who …

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